# HawkOpen — Questions and answers (English)
> Short, checked answers about email tracking, read receipts, campaigns, documents and signatures, plans, privacy and the law. Each answer says what the product does today.
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law.
URL: https://hawkopen.com/en/faq
JSON: https://hawkopen.com/en/faq.json
Checked: 2026-11-13
## Campaigns and sending to many people
How HawkOpen campaigns work, how many people they reach, and what they do not do (attachments, follow-up sequences).
URL: https://hawkopen.com/en/faq/campaigns
### What is an email campaign and how does one work?
URL: https://hawkopen.com/en/faq/campaigns/what-is-an-email-campaign
An email campaign (also called a mailing) is one message sent to a list of people. In HawkOpen a campaign sends every person a separate copy from your own mailbox, so what each recipient did is recorded on its own.
A newsletter is a kind of campaign that people subscribe to and receive regularly. A mailing list is the list of addresses a campaign goes to. HawkOpen campaigns are meant for personal emails to people you already work with, sent from your own Gmail, Outlook or IMAP/SMTP mailbox; HawkOpen is not a newsletter platform with sign-up forms and subscriber management.
Every plan includes campaigns. One campaign can have up to 50 recipients on Free and 500 on Pro and Business, and every copy ends with a “Do not send me messages” line and carries a one-click unsubscribe header. Replies are recorded when HawkOpen can read your mailbox. Opens and clicks are shown per person with their classification, but only for recipients who are tracked: tracking needs your company’s switch and the recipient’s recorded consent, and everyone else gets an ordinary copy.
Related questions: [How do I create and send an email campaign from Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign), [How many recipients can a HawkOpen campaign have?](https://hawkopen.com/en/faq/campaigns/how-many-recipients-can-a-campaign-have), [Can I use HawkOpen as a newsletter platform instead of a newsletter tool?](https://hawkopen.com/en/faq/compare/which-newsletter-platform-to-choose)
Checked: 2026-11-12
### How do I create and send an email campaign from Gmail or Outlook?
URL: https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign
Connect your Gmail, Outlook or IMAP/SMTP mailbox in HawkOpen, open Campaigns, add recipients (paste them, use a saved list or choose contacts), write the message and start. Campaigns are included in every plan.
The campaign starts as soon as you create it; it has no send time of its own. While it runs you can pause, resume or cancel it. Each person gets a separate copy sent through your mailbox.
Tracking works only after your company’s owner or an administrator has switched it on, and even then only for recipients with a recorded consent; the others get an ordinary copy without tracking. Within that, you can switch opens and links off for the whole campaign. Keep the list to people who expect your email, and remove addresses that bounce; HawkOpen skips addresses that bounced hard, opted out of your company’s messages (also in the CRM) or whose owner asked for their data to be erased.
Limits: up to 50 recipients per campaign on Free and 500 on Pro and Business; on Business also 60,000 a month, counted by the calendar month in the time zone of your settings (UTC if none is set). Your mail provider’s own sending limits also apply.
Related questions: [What is an email campaign and how does one work?](https://hawkopen.com/en/faq/campaigns/what-is-an-email-campaign), [How many recipients can a HawkOpen campaign have?](https://hawkopen.com/en/faq/campaigns/how-many-recipients-can-a-campaign-have), [Can I import recipients from a spreadsheet for a campaign?](https://hawkopen.com/en/faq/campaigns/mail-merge-from-a-spreadsheet)
Checked: 2026-11-12
### How many recipients can a HawkOpen campaign have?
URL: https://hawkopen.com/en/faq/campaigns/how-many-recipients-can-a-campaign-have
Up to 50 recipients per campaign on Free and 500 on Pro and Business; on Business also up to 60,000 campaign recipients a month. Every plan includes campaigns.
For a longer list, split it into several campaigns within your plan’s limit per campaign; on Business the monthly limit counts the calendar month in the time zone of your settings (UTC if none is set). Addresses that bounced hard, opted out of your company’s messages (also in the CRM) or whose owner asked for erasure are skipped.
Campaigns are sent through your own mailbox, so your mail provider’s sending limits apply as well, and they may be lower. If many emails bounce or are rejected, the Deliverability Guardian pauses bulk sending until you clean the list.
Related questions: [How many emails can I send a day from Gmail or Outlook with HawkOpen?](https://hawkopen.com/en/faq/deliverability/gmail-and-outlook-sending-limits), [How do I create and send an email campaign from Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign)
Checked: 2026-11-12
### Can I send a mass email or a mail merge from Gmail or Outlook with HawkOpen?
URL: https://hawkopen.com/en/faq/campaigns/mass-email-and-mail-merge-from-gmail-or-outlook
You can send one email to many people as a campaign through your Gmail or Outlook account, each person getting a separate copy. Mail merge is limited: HawkOpen can fill in each recipient’s name and company and your sender name, but no other columns.
Each recipient in a campaign is an email address with an optional name. The subject and text can contain fields for the recipient’s name, their company and your sender name: the name comes from the campaign line or the person’s CRM contact, the company from the contact’s account in the CRM. A recipient without a value gets the replacement text you enter, or no copy at all, and the campaign shows who was left out. Other columns, such as an amount, are not kept and cannot be inserted.
If every email needs more personal details, send them one by one, from Gmail or Outlook on the web with the extension or from the HawkOpen dashboard. Every plan includes campaigns, with up to 50 recipients per campaign on Free and 500 on Pro and Business.
Related questions: [Can I import recipients from a spreadsheet for a campaign?](https://hawkopen.com/en/faq/campaigns/mail-merge-from-a-spreadsheet), [How do I send the same email to many people separately instead of using BCC?](https://hawkopen.com/en/faq/campaigns/send-the-same-email-to-many-people-separately)
Checked: 2026-11-12
### Can I import recipients from a spreadsheet for a campaign?
URL: https://hawkopen.com/en/faq/campaigns/mail-merge-from-a-spreadsheet
Yes, as a list of addresses: paste email and name lines from a spreadsheet, or import contacts from a CSV file. HawkOpen does not connect to Google Sheets; of the spreadsheet’s columns it keeps only the address and the name.
In the campaign form, paste one recipient per line as email,name. A header line is skipped. You can also save a mailing list and reuse it, or use the contacts in the CRM (in the Pro and Business plans), which accepts CSV files.
A classic mail merge, where each email takes any column from the sheet, such as an amount, is not available. The text can contain fields only for the recipient’s name and company: the name from the pasted line or the CRM contact, the company from the contact’s account in the CRM. If you need other personal details in each email, send those emails one by one.
Related questions: [Can I send a mass email or a mail merge from Gmail or Outlook with HawkOpen?](https://hawkopen.com/en/faq/campaigns/mass-email-and-mail-merge-from-gmail-or-outlook), [Can a campaign attach a different file for each recipient?](https://hawkopen.com/en/faq/campaigns/different-attachment-for-each-recipient)
Checked: 2026-11-12
### Can a campaign attach a different file for each recipient?
URL: https://hawkopen.com/en/faq/campaigns/different-attachment-for-each-recipient
No. HawkOpen campaigns do not send file attachments at all, neither the same file nor a different one per person. Only the recipient’s name and company can differ between copies.
A campaign may list attachment names only so that HawkOpen can check them for sensitive data before sending; the file content is not sent.
To give each person their own document, send those emails one by one with the file attached, or share a link to a file stored elsewhere. HawkOpen’s own document links with page-by-page tracking are a preview: the server accepts files only after an external malware scan is switched on.
Related questions: [Can I import recipients from a spreadsheet for a campaign?](https://hawkopen.com/en/faq/campaigns/mail-merge-from-a-spreadsheet), [How do I know whether a client read my proposal or quote?](https://hawkopen.com/en/faq/use-cases/did-the-client-read-my-proposal)
Checked: 2026-11-12
### How do I see which of several recipients opened my email?
URL: https://hawkopen.com/en/faq/campaigns/see-who-read-an-email-sent-to-several-people
Send each person a separate copy, from the HawkOpen dashboard or as a campaign. Each copy can be tracked on its own, so for recipients who consented to tracking you see opens and clicks per person. One email with several addresses in To or CC cannot show who opened it.
When one email goes to several people, they all receive the same tracking image and the same links, so an open or a click cannot be assigned to one person. That is why the HawkOpen extension in Gmail, Outlook on the web and Yahoo Mail tracks emails with a single recipient. If you add more people, it keeps your draft and asks you to send from the dashboard or to switch tracking off.
In the dashboard you can enter several addresses: HawkOpen sends every person a separate email, tracked on its own when that person consented to tracking. For larger groups, use a campaign: every plan has them, up to 50 recipients each on Free and 500 on Pro and Business.
Related questions: [How do I send the same email to many people separately instead of using BCC?](https://hawkopen.com/en/faq/campaigns/send-the-same-email-to-many-people-separately), [Why is my email not being tracked?](https://hawkopen.com/en/faq/setup/why-is-my-email-not-tracked)
Checked: 2026-11-12
### How do I send the same email to many people separately instead of using BCC?
URL: https://hawkopen.com/en/faq/campaigns/send-the-same-email-to-many-people-separately
Enter the addresses in the HawkOpen dashboard or in a campaign. HawkOpen then sends every person their own copy from your mailbox, so nobody sees the others’ addresses, and each copy is tracked on its own when that recipient consented to tracking.
With BCC, the mail server still delivers one message to everyone, and tracking cannot tell who opened it. Separate copies solve both problems: each recipient sees only their own address, and opens, clicks and replies are recorded per person.
Sending from the dashboard is available on every plan. Campaigns are in every plan, for up to 50 recipients at a time on Free and 500 on Pro and Business. Every copy ends with a “Do not send me messages” line. The text is the same for everyone, apart from fields for the recipient’s name and company.
Related questions: [How do I see which of several recipients opened my email?](https://hawkopen.com/en/faq/campaigns/see-who-read-an-email-sent-to-several-people), [Can I send a mass email or a mail merge from Gmail or Outlook with HawkOpen?](https://hawkopen.com/en/faq/campaigns/mass-email-and-mail-merge-from-gmail-or-outlook)
Checked: 2026-11-12
### Can I pause, resume or cancel a campaign?
URL: https://hawkopen.com/en/faq/campaigns#campaign-pause-resume-cancel
Yes. While a campaign is running you can pause it, resume it later or cancel it. Copies that have not left yet wait or are dropped; a copy already being handed to your mail provider still goes out.
A campaign starts as soon as you create it, because it has no send time of its own. Pause stops the copies still waiting in the queue; resume puts them back. Cancel removes every copy that has not been sent, and a cancelled campaign cannot be restarted: create a new one if you change your mind.
Every pause, resume and cancel is written to the campaign’s history with the time and the person who did it, so a team can see who stopped a send and how many copies had already gone out.
Related questions: [How do I create and send an email campaign from Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign), [Can I schedule a campaign for later or set a sending window?](https://hawkopen.com/en/faq/campaigns#campaign-schedule-send-window)
Checked: 2026-11-12
### Does each campaign recipient get their own tracking?
URL: https://hawkopen.com/en/faq/campaigns#campaign-per-recipient-tracking
Yes, where tracking applies. A HawkOpen campaign is not one email with many addresses: every recipient gets a separate message with their own “Do not send me messages” link and, if that recipient consented to tracking, their own tracking image and tracked links, so opens and clicks belong to one person. Recipients without a recorded consent get a plain copy.
That is what a recipient-specific campaign means: the same text, but one copy per person with an identifier that only that copy carries. If someone forwards their copy, the colleague’s opens and clicks still count under the address it was sent to, so treat them as signals for that conversation, not as proof of who read it.
Each copy is still only a likely signal: Apple Mail Privacy Protection, mail-provider image proxies and link scanners can produce events without a person, and HawkOpen labels them. Tracking runs only where your company’s owner or an administrator has switched it on; within that, opens and links can be switched off for the whole campaign before you start.
Related questions: [How do I see which of several recipients opened my email?](https://hawkopen.com/en/faq/campaigns/see-who-read-an-email-sent-to-several-people), [What results does a HawkOpen campaign show?](https://hawkopen.com/en/faq/campaigns#campaign-results-report)
Checked: 2026-11-12
### What results does a HawkOpen campaign show?
URL: https://hawkopen.com/en/faq/campaigns#campaign-results-report
The campaign shows how many copies were sent, skipped, failed or cancelled. Each copy is a message of its own, so for every recipient you see replies when HawkOpen can read your mailbox, bounces and unsubscribes, and, for recipients who consented to tracking, opens and clicks with their classification.
Skipped means HawkOpen did not send a copy because the address had opted out of your company’s messages (also in the CRM), bounced hard before, its owner asked HawkOpen to erase their data, the CRM holds the contact without a basis for writing, or a name or company field had neither a value nor a replacement text. Failed means your mail provider refused the copy.
Read the numbers as signals, not proof: an open can come from a privacy proxy, and a click a few seconds after delivery is usually a scanner. HawkOpen shows the label and the rule behind it, and a reply remains the only certain sign that a person read the email.
Related questions: [Does each campaign recipient get their own tracking?](https://hawkopen.com/en/faq/campaigns#campaign-per-recipient-tracking), [Can I send a second email only to people who clicked or did not open?](https://hawkopen.com/en/faq/campaigns#campaign-segment-by-behavior)
Checked: 2026-11-12
### Can I schedule a campaign for later or set a sending window?
URL: https://hawkopen.com/en/faq/campaigns#campaign-schedule-send-window
No. A campaign has no send time and no sending window: it starts as soon as you create it. Single emails, on the other hand, can be scheduled on the Pro and Business plans.
If the timing matters, create the campaign at the moment you want it to start, for example in the recipients’ morning. You can pause it and resume it later, which holds back the copies that have not left yet, but there is no setting that sends only between certain hours.
Related questions: [Can I pause, resume or cancel a campaign?](https://hawkopen.com/en/faq/campaigns#campaign-pause-resume-cancel), [How do I create and send an email campaign from Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign)
Checked: 2026-11-12
### Can I send a second email only to people who clicked or did not open?
URL: https://hawkopen.com/en/faq/campaigns#campaign-segment-by-behavior
Not automatically. HawkOpen has no segments built from behaviour, but the opens and clicks of tracked recipients are visible, so you can pick those addresses yourself and start a new campaign for them.
Paste the chosen addresses into a new campaign, or put them into a saved list and select that list. Be careful with “did not open”: Apple Mail and many company mail systems hide or fake opens, so some people who read your email will look like non-openers, and a click a few seconds after delivery is usually a scanner, not interest. Recipients without a recorded consent are not tracked at all, so for them “did not open” means nothing.
Addresses that bounced hard, opted out of your company’s messages (also in the CRM) or whose owner asked for erasure are skipped automatically in the new campaign as well.
Related questions: [What results does a HawkOpen campaign show?](https://hawkopen.com/en/faq/campaigns#campaign-results-report), [Does a campaign stop for a recipient who replied?](https://hawkopen.com/en/faq/campaigns#campaign-stop-on-reply)
Checked: 2026-11-12
### Does a campaign stop for a recipient who replied?
URL: https://hawkopen.com/en/faq/campaigns#campaign-stop-on-reply
There is nothing to stop: a HawkOpen campaign is one send, not a sequence of several emails. It has no automatic follow-up steps, so a reply never triggers or cancels a later email.
Replies are recorded per recipient when HawkOpen can read your mailbox, so you see who answered before you write again. On the Business plan, Safe Follow-up prepares a follow-up draft for one email at a time, at least 24 hours after it was sent, and it creates no draft for someone who already replied, unsubscribed or bounced. You read the draft and send it yourself.
Related questions: [How do I politely remind someone to reply without sounding rude?](https://hawkopen.com/en/faq/replies/how-to-politely-remind-someone-to-reply), [Can I send a second email only to people who clicked or did not open?](https://hawkopen.com/en/faq/campaigns#campaign-segment-by-behavior)
Checked: 2026-11-12
### Is there a daily sending cap, a sending speed or a warm-up for campaigns?
URL: https://hawkopen.com/en/faq/campaigns#campaign-daily-cap-speed-and-warmup
HawkOpen’s own limits are the recipients per campaign (50 on Free, 500 on Pro and Business), 60,000 a month on Business and the plan’s daily sending limit; copies over today’s limit wait in the queue and go out on the following days. There is no warm-up and no speed setting, and your mail provider’s daily limit applies as well.
Copies go into a queue and are handed in small batches to your own Gmail, Outlook or IMAP/SMTP mailbox. When the provider answers “try again later”, HawkOpen waits and retries with growing pauses, a few times at most. When it refuses a copy for good, the copy is recorded as failed. When it is unclear whether the provider already took a copy, HawkOpen never sends it again, so nobody gets a duplicate. The daily limit counts the UTC day; the monthly limit counts the calendar month in the time zone of your settings (UTC if none is set).
For a new mailbox or domain, start with small campaigns to people who know you and grow slowly over several days; that is what warm-up services automate, and HawkOpen does not offer one.
Related questions: [How many emails can I send a day from Gmail or Outlook with HawkOpen?](https://hawkopen.com/en/faq/deliverability/gmail-and-outlook-sending-limits), [How many recipients can a HawkOpen campaign have?](https://hawkopen.com/en/faq/campaigns/how-many-recipients-can-a-campaign-have)
Checked: 2026-11-12
### Is there an approval step before a campaign is sent?
URL: https://hawkopen.com/en/faq/campaigns#campaign-approval-before-sending
There is no manager approval step. HawkOpen runs two automatic checks instead: the Deliverability Guardian blocks bulk sending when recent bounces or rejections are too high, and a check for sensitive data can stop the campaign or ask you to confirm with a written reason.
If your team needs a second pair of eyes, send yourself a test email from the dashboard first and agree inside the team who starts campaigns. Every pause, resume and cancel is recorded with the person who did it.
Related questions: [Can I pause, resume or cancel a campaign?](https://hawkopen.com/en/faq/campaigns#campaign-pause-resume-cancel), [How do I create and send an email campaign from Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns/how-to-run-an-email-campaign)
Checked: 2026-11-12
### Is there a visual email editor or templates for campaigns?
URL: https://hawkopen.com/en/faq/campaigns#campaign-templates-and-editor
There is no drag-and-drop editor, but you can put the campaign into a ready mail layout with your company’s colours, font and footer and change its blocks, such as headings, text, buttons and pictures. You write the message itself as text or HTML, and you can save templates with a name, a subject and the message: 3 on Free, without a limit on Pro and Business.
HawkOpen campaigns are meant to look like a personal email from your own mailbox, so a short message usually works best. The layouts are simple: blocks are moved up or down, not placed freely. If you need freely designed newsletters, a newsletter platform is the better tool.
Related questions: [What is an email campaign and how does one work?](https://hawkopen.com/en/faq/campaigns/what-is-an-email-campaign), [Can I send and track a newsletter from my own Gmail or Outlook?](https://hawkopen.com/en/faq/campaigns#send-newsletter-from-gmail-or-outlook)
Checked: 2026-11-12
### Do campaigns include an unsubscribe link, and what does the recipient see?
URL: https://hawkopen.com/en/faq/campaigns#unsubscribe-link-in-campaigns
Yes, automatically. Every campaign copy ends with the line “Do not want further messages from this company sent through HawkOpen? Do not send me messages”, and it carries a one-click unsubscribe header that Gmail and other mail apps can show as their own button. You cannot remove either.
The line is in the language of the email’s text, one of seven: English, Polish, German, Spanish, French, Italian or Portuguese, and English when the language is unclear. The page behind the link opens in the same language and only shows a button: opening it changes nothing, so a security scanner that only opens links cannot unsubscribe anyone. Links in older emails still open the earlier unsubscribe page, which also asks for confirmation.
After a confirmed unsubscribe, that address no longer gets messages from your company through HawkOpen: later campaigns and single emails skip it automatically, and you see the unsubscribe in the recipient’s history.
Unsubscribing and turning off tracking are two separate decisions of the recipient. Unsubscribing stops your company’s future messages; turning off tracking is done through the “Do not track my activity” link in the tracking notice, which only tracked copies carry, and neither one replaces the other. The unsubscribe header alone does not show that the whole process works, so send a test campaign to your own address and try the link.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Does HawkOpen meet the Gmail and Yahoo bulk sender requirements?](https://hawkopen.com/en/faq/deliverability/gmail-and-yahoo-bulk-sender-requirements), [What is an email campaign and how does one work?](https://hawkopen.com/en/faq/campaigns/what-is-an-email-campaign)
Checked: 2026-11-12
### Can I use my own domain for tracked links?
URL: https://hawkopen.com/en/faq/campaigns#custom-tracking-domain
Not today. Your account has no setting for your own tracking domain: tracked links and the tracking image point to HawkOpen’s tracking address. If you prefer links that show only your own domain, switch link tracking off.
In a copy with link tracking, which needs your company’s switch and the recipient’s consent to link tracking, every https link in your email is replaced by a HawkOpen redirect that records the click and then opens the original address, with its parameters kept. Links that are not https stay as you wrote them.
You can switch link tracking off for a whole campaign or a single email and keep open tracking; for the whole account, your company’s owner or an administrator can do it. Some senders do that for cold or very formal emails, because a redirect through another domain is one of the many signals spam filters weigh.
Related questions: [Does open tracking hurt deliverability or send emails to spam?](https://hawkopen.com/en/faq/deliverability/does-open-tracking-hurt-deliverability), [Does each campaign recipient get their own tracking?](https://hawkopen.com/en/faq/campaigns#campaign-per-recipient-tracking)
Checked: 2026-11-12
### Can I track an email sent to a mailing list or group address?
URL: https://hawkopen.com/en/faq/campaigns#track-emails-to-mailing-lists
Only if the list address itself has a recorded consent to tracking, and even then the result says little: a list address is one recipient for HawkOpen, while the list server copies the same message to every member. All their opens and clicks land on that single address, so you cannot tell who did what.
Several openers also make the signal look stronger than it is, and one member’s security scanner can click every link for everybody. If you need to know who reacted, send each person their own copy: from the HawkOpen dashboard, which sends separate copies when you enter several addresses, or as a campaign, which every plan has.
Related questions: [How do I see which of several recipients opened my email?](https://hawkopen.com/en/faq/campaigns/see-who-read-an-email-sent-to-several-people), [How do I send the same email to many people separately instead of using BCC?](https://hawkopen.com/en/faq/campaigns/send-the-same-email-to-many-people-separately)
Checked: 2026-11-12
### Does a bounced CC or BCC address affect the main recipient’s tracking?
URL: https://hawkopen.com/en/faq/campaigns#bounced-address-in-cc-effect
No. Tracked emails in HawkOpen go to one recipient per copy, so a bounce message is matched only to the address that failed. The other recipients’ copies, opens and clicks are not affected.
The extension tracks emails with a single recipient, and the dashboard and campaigns send a separate copy to each address, so CC and BCC do not mix into tracking. A hard bounce (a permanent failure) also stops future sends to that one address; a soft bounce (a temporary one) does not on its own.
Related questions: [What is an email bounce, and what is the difference between a hard and a soft bounce?](https://hawkopen.com/en/faq/deliverability/what-is-a-hard-bounce-and-a-soft-bounce), [How do I see which of several recipients opened my email?](https://hawkopen.com/en/faq/campaigns/see-who-read-an-email-sent-to-several-people)
Checked: 2026-11-12
### Can I send and track a newsletter from my own Gmail or Outlook?
URL: https://hawkopen.com/en/faq/campaigns#send-newsletter-from-gmail-or-outlook
For a small list, yes: a campaign sends each person a separate copy through your own Gmail, Outlook or IMAP/SMTP mailbox, up to 50 recipients at a time on Free and 500 on Pro and Business, with a “Do not send me messages” line in every copy. Only readers with a recorded consent are tracked.
HawkOpen is not a newsletter platform: it has no sign-up forms and no subscriber management, its mail layouts are simple, the only fields are the recipient’s name and company, and your mail provider’s daily limits still apply. For a regular newsletter to a large audience, a dedicated newsletter service fits better; HawkOpen does not rank those tools. Opens of newsletters are an especially weak signal, because many readers use Apple Mail, which loads images without a person.
Related questions: [What is an email campaign and how does one work?](https://hawkopen.com/en/faq/campaigns/what-is-an-email-campaign), [Is there a visual email editor or templates for campaigns?](https://hawkopen.com/en/faq/campaigns#campaign-templates-and-editor)
Checked: 2026-11-12