# HawkOpen — Questions and answers (English)
> Short, checked answers about email tracking, read receipts, campaigns, documents and signatures, plans, privacy and the law. Each answer says what the product does today.
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law.
URL: https://hawkopen.com/en/faq
JSON: https://hawkopen.com/en/faq.json
Checked: 2026-11-13
## Plans and billing
What HawkOpen costs, what the Free plan and Intro include, how yearly and monthly billing compare, and how to cancel.
URL: https://hawkopen.com/en/faq/pricing
### How much does HawkOpen cost?
URL: https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost
HawkOpen has three plans. Free: €0, with no time limit. Pro: €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT. Business: €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.
All prices are net. Consumers in the EU pay the VAT of their country on top: the pricing section of the home page shows the price with VAT for your country, and checkout shows the total before you pay. Prices in US dollars use the same numbers and are shown before tax.
You can also start with HawkOpen Intro: €1 plus VAT for the first 20 days with full Business access. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead.
Related questions: [Is it cheaper to pay for HawkOpen yearly or monthly?](https://hawkopen.com/en/faq/pricing/yearly-or-monthly-billing), [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [What are HawkOpen prices in US dollars?](https://hawkopen.com/en/faq/pricing/hawkopen-prices-in-us-dollars)
Checked: 2026-11-12
### Is it cheaper to pay for HawkOpen yearly or monthly?
URL: https://hawkopen.com/en/faq/pricing/yearly-or-monthly-billing
Yearly is cheaper. Pro costs €48 a year or €6 a month, and Business costs €90 a year or €11 a month, all plus VAT.
Paid yearly, Pro works out at €4 a month, which is 33% less than twelve monthly payments. Business works out at €7.50 a month, which is 31% less.
Both plans can be bought for a month or for a year. The pricing page shows the yearly price first because it has the lowest monthly equivalent.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost)
Checked: 2026-11-12
### Can I use the HawkOpen CRM on the Free plan?
URL: https://hawkopen.com/en/faq/pricing/crm-on-the-free-plan
Yes, as a paid add-on. It starts with a 21-day trial for up to 1,000 contacts; a card is needed to start. Then it costs €3 a month or €30 a year plus VAT, for up to 5,000 contacts, and you can cancel at any time. Pro and Business include the CRM.
Nothing is charged during the trial. We send you an email 3 days before the first payment; if you do not cancel, the first payment then follows by itself. There is one trial per workspace, card, mailbox and company domain.
If you cancel or a payment fails, the CRM becomes read-only: for 90 days you can still view and export your contacts. After that the CRM data is deleted; we warn you twice by email before it happens. Pro includes the CRM with up to 25,000 contacts and Business with up to 250,000.
Related questions: [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [What does the HawkOpen Pro plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-pro), [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences)
Checked: 2026-11-12
### What does the HawkOpen Free plan include?
URL: https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include
The Free plan costs €0 and has no time limit. It includes open tracking with a classification for every open, link-click tracking in 10 emails a month, 1 mailbox and 7 days of history.
It also includes 3 email templates and 5 PDF links a month. On Free, emails sent with a chosen look (a mail design) carry a short HawkOpen line in the footer; plain emails do not.
Scheduled sends, reply detection and reminders start with Pro. The address book is included: up to 1,000 contacts, CSV import, saved recipient lists and campaigns to them, up to 50 recipients each. The CRM comes with Pro and Business; on Free it is a paid add-on with a 21-day trial.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost), [Can I use the HawkOpen CRM on the Free plan?](https://hawkopen.com/en/faq/pricing/crm-on-the-free-plan)
Checked: 2026-11-12
### What are HawkOpen prices in US dollars?
URL: https://hawkopen.com/en/faq/pricing/hawkopen-prices-in-us-dollars
In US dollars Pro costs $6 a month or $48 a year, and Business costs $11 a month or $90 a year. These prices are before tax.
The numbers are the same as the euro prices, and both are net: in euros the VAT of your country is added, in dollars any tax for your billing address is calculated at checkout.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost)
Checked: 2026-11-12
### Is there a free email tracker for Gmail?
URL: https://hawkopen.com/en/faq/pricing/free-email-tracker-for-gmail
Yes. The HawkOpen Free plan costs €0 with no time limit and works in Gmail through the browser extension: opens are tracked without a limit, each with a classification, and link clicks in 10 emails a month.
The Free plan includes 1 mailbox and 7 days of history. Emails sent on it with a chosen look (a mail design) carry a short HawkOpen line in the footer, and every tracked email ends with a short notice about tracking. After the monthly link limit, opens are still tracked but links are left untracked.
Each open is labelled, for example as likely human activity or as a mail-provider proxy such as Apple Mail Privacy Protection, because an open alone does not prove reading. The extension also works in Outlook on the web and Yahoo Mail, in Chrome and Firefox.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost), [Does Apple Mail Privacy Protection create false opens?](https://hawkopen.com/en/faq/accuracy/apple-mail-privacy-protection-false-opens)
Checked: 2026-11-12
### How does the HawkOpen Intro offer work?
URL: https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work
You pay €1 plus VAT and get full Business access for the first 20 days. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead. If you cancel during Intro, it does not renew.
Intro is a paid start, not a free trial: the €1 plus VAT is charged when you begin. During those days you can use everything in Business, including campaigns, polls, the CRM and webhooks.
To stop it from turning into the Business subscription you chose at the start (yearly unless you chose monthly), cancel before the first regular charge; you keep Business access until the end of the paid days and then move to the Free plan. You can also start directly on Free, Pro or Business.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost), [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription)
Checked: 2026-11-12
### How many mailboxes can I connect on each HawkOpen plan?
URL: https://hawkopen.com/en/faq/pricing/how-many-mailboxes-per-plan
Free: 1 mailbox. Pro: 3 mailboxes. Business: as many as you need. A plan belongs to one user, so one person can track several of their own addresses within the limit.
A mailbox is a Gmail or Outlook account connected with your Google or Microsoft sign-in, or any other account connected through IMAP/SMTP. Prices are per user (seat).
For colleagues, buy a team plan with one seat per person. Teams of 5 seats or more get a volume discount, up to 20% for large teams; the checkout shows the exact price before you pay.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost), [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include)
Checked: 2026-11-11
### How do I cancel my HawkOpen subscription?
URL: https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription
In the HawkOpen dashboard, open your plan and choose to cancel, or open the billing portal from there. Cancellation takes effect at the end of the period you already paid for; until then you keep your plan.
After the paid period ends, your account moves to the Free plan; it is not deleted. A team plan is cancelled by the person who manages billing for the team. During HawkOpen Intro, cancelling stops the move to the Business subscription chosen at the start.
HawkOpen does not give voluntary refunds for a period that has already started, except where mandatory law or a withdrawal right applies. Consumer contracts also have a separate 14-day withdrawal right, wherever the consumer is billed.
Related questions: [Do I have a 14-day right to withdraw from a HawkOpen purchase in the EU or the UK?](https://hawkopen.com/en/faq/pricing/eu-14-day-withdrawal-right), [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work)
Checked: 2026-11-12
### Do I have a 14-day right to withdraw from a HawkOpen purchase in the EU or the UK?
URL: https://hawkopen.com/en/faq/pricing/eu-14-day-withdrawal-right
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 13, 2026.
Whether you can withdraw from the contract or get a refund depends on your status as a customer, the law that applies and the terms of your contract. If the law or your contract gives you that right, you can use the procedure described in your purchase confirmation and the withdrawal function in HawkOpen. Cancelling the renewal of a subscription is a separate step.
The withdrawal function: where your contract records a right of withdrawal, the button **Withdraw from contract here** is in your HawkOpen settings, and the email confirming your purchase has a link that works without signing in. You confirm your decision for that contract, and HawkOpen sends you an email with the text of your statement and the date and time it was submitted. You can also send HawkOpen a clear statement in any other form.
HawkOpen gives the withdrawal function to every consumer contract, wherever you are billed; a purchase as a business (with a VAT ID entered at checkout) has none. The period is 14 days from the day the contract is concluded. If you start with the CRM trial, the trial and the paid continuation are one contract, so the 14 days count from the start of the trial. If the law that applies gives you a longer period or other rights, they apply.
Refund after a withdrawal: if you did not ask for the service to start during the withdrawal period, you get back everything you paid; if you expressly asked for an early start, you pay for the part of the service provided until you withdrew and get the rest back. HawkOpen refunds to the same payment method. Starting a subscription does not by itself take away a right of withdrawal you have.
Cancelling the renewal: in Settings you can cancel your plan at any time, and it then ends at the end of the paid period. That stops future payments; it is not a withdrawal and does not by itself refund the current period.
Related questions: [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription), [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost)
Checked: 2026-11-13
### Can I get a refund from HawkOpen, for example if I cancel a yearly plan mid-year?
URL: https://hawkopen.com/en/faq/pricing#can-i-get-a-refund
Usually not. HawkOpen gives no voluntary refunds once a paid period has started, except where mandatory law or a withdrawal right requires otherwise. If you cancel a yearly plan mid-year, it simply does not renew, and you keep it until the end of the year you paid for.
There is no partial refund for the months left in a yearly plan. Cancelling stops the next renewal; until then your plan keeps working, and afterwards the account moves to the Free plan.
If you bought as a consumer in the EU, you also have a 14-day right of withdrawal, which works differently and is described in its own answer. The same refund rule applies to customers in the United States; HawkOpen does not describe the consumer rules of individual US states.
Related questions: [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription), [Do I have a 14-day right to withdraw from a HawkOpen purchase in the EU or the UK?](https://hawkopen.com/en/faq/pricing/eu-14-day-withdrawal-right)
Checked: 2026-11-11
### Who do I contact about a billing problem with HawkOpen?
URL: https://hawkopen.com/en/faq/pricing#billing-help-contact
For your card and renewal, open “Manage billing” on the Pricing page of the HawkOpen dashboard, which takes you to the billing portal run by Stripe. For anything else, contact us through the HawkOpen app; a contact form on hawkopen.com is coming soon.
Stripe is HawkOpen’s payment provider, so payment details and the subscription itself are handled on Stripe’s pages. HawkOpen does not publish support hours or a response time yet. When you write, mention the email address of your HawkOpen account and what you see, but never send your card number.
Related questions: [Where can I update my card or manage the renewal of my HawkOpen plan?](https://hawkopen.com/en/faq/pricing#update-card-or-manage-renewal), [Do I get invoices for my HawkOpen subscription, and where do I find them?](https://hawkopen.com/en/faq/pricing#invoices-for-my-subscription)
Checked: 2026-11-11
### Do consumers and businesses buy HawkOpen on different terms?
URL: https://hawkopen.com/en/faq/pricing#consumers-and-businesses-buying
The plans and prices are the same for everyone. A business can enter its VAT ID in the HawkOpen panel before buying, and every consumer has a 14-day right of withdrawal.
A consumer answers one question at checkout: whether the service should start right away. This decides how a withdrawal within 14 days is refunded. A buyer who enters a VAT ID buys as a business, has no right of withdrawal and is not asked; a business can cancel at any time, and the plan ends at the end of the paid period. Every consumer gets a confirmation of the contract by email.
HawkOpen checks a business’s VAT ID in VIES before the purchase and passes only a valid number to Stripe. Prices are net: a consumer pays the VAT of their country on top. A business with an EU VAT ID confirmed in the VIES register pays the net price without VAT under the reverse charge; a business in Spain pays Spanish VAT. Prices in US dollars are also shown before tax.
Related questions: [Do I have a 14-day right to withdraw from a HawkOpen purchase in the EU or the UK?](https://hawkopen.com/en/faq/pricing/eu-14-day-withdrawal-right), [How does the VAT reverse charge work for EU companies, and where do I enter my VAT ID?](https://hawkopen.com/en/faq/pricing#eu-vat-reverse-charge)
Checked: 2026-11-12
### Can I pay for HawkOpen in euros or in US dollars?
URL: https://hawkopen.com/en/faq/pricing#pay-in-euros-or-us-dollars
Yes. Pro and Business can be bought in euros, the default, or in US dollars, with the same numbers. Both are net prices: the VAT of your country is added to euro prices, and any tax for your billing address to dollar prices. HawkOpen Intro is sold in euros only.
You choose the currency on the pricing page before you go to checkout, and the subscription then stays in that currency. In US dollars, Pro costs $6 a month or $48 a year, and Business $11 a month or $90 a year, plus any tax calculated at checkout for your address.
Related questions: [What are HawkOpen prices in US dollars?](https://hawkopen.com/en/faq/pricing/hawkopen-prices-in-us-dollars), [Do HawkOpen’s euro prices include VAT?](https://hawkopen.com/en/faq/pricing#do-euro-prices-include-vat)
Checked: 2026-11-12
### Where can I update my card or manage the renewal of my HawkOpen plan?
URL: https://hawkopen.com/en/faq/pricing#update-card-or-manage-renewal
Open the Pricing page in the HawkOpen dashboard and choose “Manage billing”. It opens the billing portal run by Stripe, HawkOpen’s payment provider, where your subscription and payment details are handled.
In the portal you can cancel the renewal; the plan then ends at the end of the period you paid for, and you can also cancel with the button on the Pricing page. The portal does not offer a switch to another plan or billing period.
For a team plan, the portal is opened by the person who manages billing for the team. The portal is on billing.stripe.com; HawkOpen itself never asks for your card number.
Related questions: [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription), [Can I switch between Pro and Business, or from monthly to yearly billing?](https://hawkopen.com/en/faq/pricing#change-plan-or-billing-period)
Checked: 2026-11-11
### Which company and VAT number appear on HawkOpen invoices, and can I change my details?
URL: https://hawkopen.com/en/faq/pricing#invoice-seller-and-vat-number
The seller is TriStiX S.L., a company in Spain; its VAT ID is listed on the Terms / Imprint page of hawkopen.com. Your name and billing address come from what you enter at checkout, and your VAT ID from the HawkOpen panel, where it is checked in VIES before the purchase.
At checkout a billing address is required. A VAT ID that VIES did not confirm before the purchase is not used, so that invoice includes VAT; once the number is confirmed, the following invoices are without VAT. The first invoice is not corrected automatically. If a name, address or VAT ID on an invoice needs correcting, ask through the help in the HawkOpen panel.
Related questions: [Do I get invoices for my HawkOpen subscription, and where do I find them?](https://hawkopen.com/en/faq/pricing#invoices-for-my-subscription), [How does the VAT reverse charge work for EU companies, and where do I enter my VAT ID?](https://hawkopen.com/en/faq/pricing#eu-vat-reverse-charge)
Checked: 2026-11-12
### How does the VAT reverse charge work for EU companies, and where do I enter my VAT ID?
URL: https://hawkopen.com/en/faq/pricing#eu-vat-reverse-charge
Enter your VAT ID in the HawkOpen panel before you buy. HawkOpen checks it in the EU VIES register; only a valid number is passed to Stripe, so you pay the net price right away and account for the VAT in your own country under the reverse charge.
If VIES says the number is not valid, or does not answer, the purchase goes ahead with VAT, as for a consumer. If the number is confirmed later, the following invoices are without VAT. The first invoice is not corrected automatically; you can ask for a correction through the help in the HawkOpen panel. The seller is TriStiX S.L. in Spain, so a business in Spain pays Spanish VAT, with no reverse charge.
This describes how HawkOpen handles VAT IDs; it is not tax advice. Whether and how you must report the purchase depends on the rules of your country.
Related questions: [Do HawkOpen’s euro prices include VAT?](https://hawkopen.com/en/faq/pricing#do-euro-prices-include-vat), [Do consumers and businesses buy HawkOpen on different terms?](https://hawkopen.com/en/faq/pricing#consumers-and-businesses-buying)
Checked: 2026-11-12
### Do HawkOpen’s euro prices include VAT?
URL: https://hawkopen.com/en/faq/pricing#do-euro-prices-include-vat
No. Prices in euros are net. A consumer in the EU pays the VAT of their country on top: the pricing section of the home page shows the net price and the price with VAT for your country and its rate, and checkout shows the total with the VAT of your billing address before you pay.
Pro costs €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT, and Business €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT. The country is guessed from your connection and the page language; you can change it, and nothing is saved in your browser.
A business sees the net price plus VAT. With an EU VAT ID entered in the HawkOpen panel before buying and confirmed in VIES, it pays the net price under the reverse charge right away; a business in Spain pays Spanish VAT. Outside the EU no EU VAT is added; a local tax, if any, is shown at checkout. The VAT rates were last checked on 12 November 2026, and Stripe calculates the final amount from your billing address.
Related questions: [How does the VAT reverse charge work for EU companies, and where do I enter my VAT ID?](https://hawkopen.com/en/faq/pricing#eu-vat-reverse-charge), [Can I pay for HawkOpen in euros or in US dollars?](https://hawkopen.com/en/faq/pricing#pay-in-euros-or-us-dollars)
Checked: 2026-11-12
### What happens if my HawkOpen payment fails or is disputed?
URL: https://hawkopen.com/en/faq/pricing#payment-failed-or-disputed
Paid features stop and your account uses the Free plan until the payment is sorted out. Your account is not deleted, and changing to Free does not delete your tracking data.
This applies when a renewal payment fails, stays unpaid or a charge is disputed with your bank. On Free you see only the last 7 days of history; older data is still kept for your workspace’s retention period.
To fix it, open “Manage billing” on the Pricing page of the dashboard and update your payment details in Stripe’s billing portal. When Stripe reports the subscription as active again, your plan comes back.
Related questions: [Where can I update my card or manage the renewal of my HawkOpen plan?](https://hawkopen.com/en/faq/pricing#update-card-or-manage-renewal), [What happens to my HawkOpen account and history after I cancel, and can I come back later?](https://hawkopen.com/en/faq/pricing#what-happens-after-cancelling)
Checked: 2026-11-11
### Can I try HawkOpen’s paid features without a credit card?
URL: https://hawkopen.com/en/faq/pricing#try-paid-features-without-a-card
No. HawkOpen has no free trial of Pro or Business. The Free plan needs no card, while HawkOpen Intro is a paid start of €1 plus VAT and always requires a payment method.
With Intro you get full Business access for the first 20 days. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead. If you cancel during Intro, it does not renew.
If you only want to see how tracking works, start on Free: it has no time limit and tracks opens without a limit, but scheduled sends, reminders, reply detection and Business features such as polls, reports and webhooks are not included.
Related questions: [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work), [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include)
Checked: 2026-11-12
### Do I get invoices for my HawkOpen subscription, and where do I find them?
URL: https://hawkopen.com/en/faq/pricing#invoices-for-my-subscription
Payments are billed through Stripe, HawkOpen’s payment provider, not in the HawkOpen dashboard itself. To see your billing details, open “Manage billing” on the Pricing page, which takes you to Stripe’s billing portal.
The name and billing address on your billing documents are the ones you entered at checkout; the VAT ID is the one confirmed in VIES in the HawkOpen panel before the purchase. Consumers also receive a confirmation of the contract by email after buying.
If you cannot find an invoice, or need a copy or a correction, ask through the help in the HawkOpen panel.
Related questions: [Which company and VAT number appear on HawkOpen invoices, and can I change my details?](https://hawkopen.com/en/faq/pricing#invoice-seller-and-vat-number), [Who do I contact about a billing problem with HawkOpen?](https://hawkopen.com/en/faq/pricing#billing-help-contact)
Checked: 2026-11-12
### Which payment methods does HawkOpen accept, and can I pay by bank transfer or purchase order?
URL: https://hawkopen.com/en/faq/pricing#which-payment-methods-are-accepted
You pay on Stripe’s checkout page with one of the methods Stripe offers for your country and currency, such as a card. HawkOpen does not offer payment against an invoice, purchase orders or a bank transfer after an invoice.
HawkOpen does not fix a list of payment methods: the checkout page shows the ones available to you. Subscriptions renew automatically with the payment method you entered, so a method must be able to pay again each month or year. Larger teams also buy through the same checkout, one seat per person.
Related questions: [Who processes HawkOpen payments, and does HawkOpen store my card details?](https://hawkopen.com/en/faq/pricing#who-processes-payments), [How many mailboxes can I connect on each HawkOpen plan?](https://hawkopen.com/en/faq/pricing/how-many-mailboxes-per-plan)
Checked: 2026-11-11
### Who processes HawkOpen payments, and does HawkOpen store my card details?
URL: https://hawkopen.com/en/faq/pricing#who-processes-payments
Stripe processes the payments. You type your card details on Stripe’s checkout page, not on a HawkOpen page, and HawkOpen keeps only a reference to your Stripe customer and subscription, not your card number.
Managing payment details and cancelling renewal also happen on Stripe, in the billing portal on billing.stripe.com that you open with “Manage billing”. Before opening it, HawkOpen checks that the link really leads to Stripe’s billing portal. If anyone asks you for your card number by email, it is not HawkOpen.
Related questions: [Where can I update my card or manage the renewal of my HawkOpen plan?](https://hawkopen.com/en/faq/pricing#update-card-or-manage-renewal), [Which payment methods does HawkOpen accept, and can I pay by bank transfer or purchase order?](https://hawkopen.com/en/faq/pricing#which-payment-methods-are-accepted)
Checked: 2026-11-11
### Will the price of my HawkOpen subscription change later?
URL: https://hawkopen.com/en/faq/pricing#will-my-price-change
HawkOpen has not published a rule about future price changes or notice periods. The current price list, with net prices, was approved on 12 November 2026. Subscriptions bought at an earlier price keep it; nothing moves them to the new list automatically.
Prices from earlier lists are still recognised for the subscriptions that were bought with them, but they are no longer sold. A team volume discount is set for the life of the subscription. For the prices that apply today, see the pricing page.
Related questions: [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost), [Does HawkOpen offer discounts for students, non-profits, agencies or resellers?](https://hawkopen.com/en/faq/pricing#discounts-for-students-nonprofits-or-resellers)
Checked: 2026-11-12
### Does HawkOpen offer discounts for students, non-profits, agencies or resellers?
URL: https://hawkopen.com/en/faq/pricing#discounts-for-students-nonprofits-or-resellers
No. HawkOpen has no student, non-profit, agency or reseller pricing, and the checkout does not accept promotion codes. The only discounts are the lower yearly price and a volume discount for teams.
Paid yearly, Pro is 33% cheaper than twelve monthly payments and Business 31%. Teams of 5 seats or more get a volume discount that grows with the team, up to 20%; the checkout shows the exact price. If a smaller budget matters most, the Free plan has no time limit.
Related questions: [Is it cheaper to pay for HawkOpen yearly or monthly?](https://hawkopen.com/en/faq/pricing/yearly-or-monthly-billing), [How many mailboxes can I connect on each HawkOpen plan?](https://hawkopen.com/en/faq/pricing/how-many-mailboxes-per-plan)
Checked: 2026-11-11
### Can I switch between Pro and Business, or from monthly to yearly billing?
URL: https://hawkopen.com/en/faq/pricing#change-plan-or-billing-period
Not by yourself yet. HawkOpen has no self-service switch: the billing portal offers no plan changes, and a new purchase is not possible while a subscription is running. You cancel, and when the paid period ends you buy the plan or period you want.
Between the end of the old plan and the new purchase your account is on Free for a moment; your data is not deleted, and older history shows again on the new plan while it is still kept.
During HawkOpen Intro it is different: you can choose what Intro turns into, including Pro monthly or yearly. If you need to change sooner than the end of your paid period, contact us through the HawkOpen app; a contact form on hawkopen.com is coming soon.
Related questions: [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription), [Can HawkOpen Intro turn into a yearly plan instead of a monthly one?](https://hawkopen.com/en/faq/pricing#intro-then-yearly-business)
Checked: 2026-11-11
### Do US customers buy HawkOpen from a US company?
URL: https://hawkopen.com/en/faq/pricing#who-sells-hawkopen-to-us-customers
No. All customers, including those in the United States, buy from TriStiX S.L., the company in Spain that runs HawkOpen. There is no US company.
US customers can pay in US dollars. Those prices are shown before tax, and any tax for your billing address is calculated at checkout and shown before you pay. The terms of sale are on the Terms / Imprint page of hawkopen.com.
Related questions: [Does HawkOpen charge US sales tax?](https://hawkopen.com/en/faq/pricing#does-hawkopen-charge-us-sales-tax), [What are HawkOpen prices in US dollars?](https://hawkopen.com/en/faq/pricing/hawkopen-prices-in-us-dollars)
Checked: 2026-11-11
### Does HawkOpen charge US sales tax?
URL: https://hawkopen.com/en/faq/pricing#does-hawkopen-charge-us-sales-tax
Dollar prices are shown before tax. At checkout, Stripe Tax calculates any tax that applies to your billing address, and you see the amount before you pay.
A billing address is required at checkout because the tax depends on it. Whether software sold as a service is taxed depends on the rules of each US state; HawkOpen does not describe them, and this is not tax advice.
Related questions: [Is SaaS taxable in my US state?](https://hawkopen.com/en/faq/pricing#is-saas-taxable-in-my-us-state), [Do US customers buy HawkOpen from a US company?](https://hawkopen.com/en/faq/pricing#who-sells-hawkopen-to-us-customers)
Checked: 2026-11-11
### Is SaaS taxable in my US state?
URL: https://hawkopen.com/en/faq/pricing#is-saas-taxable-in-my-us-state
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 11, 2026.
It depends on your state’s rules, and HawkOpen does not give tax advice or describe each state. When you buy HawkOpen in US dollars, the checkout calculates any tax that applies to your billing address.
For questions about your own business, ask a tax adviser or your state’s tax authority. HawkOpen’s dollar prices are shown before tax, and the tax amount appears on the checkout page before you pay.
Related questions: [Does HawkOpen charge US sales tax?](https://hawkopen.com/en/faq/pricing#does-hawkopen-charge-us-sales-tax)
Checked: 2026-11-11
### What happens to my HawkOpen account and history after I cancel, and can I come back later?
URL: https://hawkopen.com/en/faq/pricing#what-happens-after-cancelling
You keep your plan until the end of the paid period; then the account moves to the Free plan and is not deleted. Free shows only the last 7 days of history, but older data is not erased by the plan change, so it shows again if you subscribe again while it is still kept.
On Free you have the Free plan’s limits: 1 mailbox, link tracking in 10 emails a month and a short HawkOpen line in the footer of emails sent with a chosen look (a mail design). Paid features such as campaigns stop, and on Free the CRM is a paid add-on.
Tracking data itself is deleted after your workspace’s retention period, 365 days by default, which an administrator can change. To come back, choose a plan on the Pricing page of the dashboard once the old subscription has ended.
Related questions: [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription), [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [Can I use the HawkOpen CRM on the Free plan?](https://hawkopen.com/en/faq/pricing/crm-on-the-free-plan)
Checked: 2026-11-12
### Can HawkOpen Intro turn into a yearly plan instead of a monthly one?
URL: https://hawkopen.com/en/faq/pricing#intro-then-yearly-business
Yes. When you start Intro you choose whether it turns into Business monthly or Business yearly (€90 a year plus VAT). During Intro you can still change it to Pro monthly, Pro yearly or Business monthly, but Business yearly can only be chosen at the start.
Paid yearly, Business works out at €7.50 a month instead of €11, plus VAT. The chosen plan starts after the 20 days of Intro and renews automatically until you cancel; cancelling during Intro stops it from starting at all.
Related questions: [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work), [Can I switch between Pro and Business, or from monthly to yearly billing?](https://hawkopen.com/en/faq/pricing#change-plan-or-billing-period)
Checked: 2026-11-12
### Is there a HawkOpen Enterprise plan with custom terms?
URL: https://hawkopen.com/en/faq/pricing#enterprise-plan-and-custom-terms
No. HawkOpen sells only Free, Intro, Pro and Business, on the same published terms for everyone; larger teams buy Pro or Business with one seat per person and get a volume discount.
A team plan can have up to 10,000 seats. From 5 seats the price per seat goes down, up to 20% for the largest teams, and the discount stays for the life of the subscription. The checkout shows the exact price before you pay.
There is no individual contract, no special price list and no payment against an invoice or purchase order: you pay at checkout with a method that Stripe offers there. If you have a question before buying, contact us through the HawkOpen app; a contact form on hawkopen.com is coming soon.
Related questions: [How many mailboxes can I connect on each HawkOpen plan?](https://hawkopen.com/en/faq/pricing/how-many-mailboxes-per-plan), [How much does HawkOpen cost?](https://hawkopen.com/en/faq/pricing/how-much-does-hawkopen-cost)
Checked: 2026-11-11
### How many PDF links and signature requests do I get on each HawkOpen plan?
URL: https://hawkopen.com/en/faq/pricing#pdf-and-signature-limits-per-plan
Free gives 5 PDF links and 1 signature request a month, Pro 10 PDF links and 5 signature requests, and Business has no limit. All of these are a preview until external malware scanning of files is switched on.
Each PDF link or signature request counts when you create it, and deleting it does not give it back. The counters are per user and start again at the beginning of each calendar month (in the time zone set in your settings, UTC if none is set).
Settings for a PDF link, such as an expiry date, a limit on opens and a watermark, are part of Business. Proposal links also work only once file scanning is on, and the price list does not yet name a plan for them.
Related questions: [What does the HawkOpen Business plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-business), [Is HawkOpen a cheaper alternative to DocuSign or PandaDoc for e-signatures?](https://hawkopen.com/en/faq/compare/docusign-alternatives)
Checked: 2026-11-12
### Why does the HawkOpen Free plan add a line to my email footer?
URL: https://hawkopen.com/en/faq/pricing#free-plan-footer-line
It is how the Free plan is paid for: on Free, an email sent with a chosen look (a mail design) ends with a short line, “Sent with HawkOpen”, in the language of that look, with a link to the site. A plain email without a look gets no such line, and Pro and Business never add it.
The line is added only on the Free plan. To avoid it, send without a look, or move to Pro or Business; you can also try Business with HawkOpen Intro.
Separately, every tracked email on every plan ends with a short notice that it contains tracking elements, with a link where the recipient can turn tracking off. That notice stays when you upgrade.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences)
Checked: 2026-11-12
### What are the differences between HawkOpen Free, Pro and Business?
URL: https://hawkopen.com/en/faq/pricing#free-pro-business-differences
Free tracks opens without a limit and links in 10 emails a month, for 1 mailbox. Pro adds 3 mailboxes, 365 days of history, unlimited link tracking, scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts, and Business adds polls, reports, webhooks, unlimited mailboxes and up to 250,000 CRM contacts. Every plan, Free included, has the address book with recipient lists and campaigns: up to 50 recipients per campaign on Free and 500 on Pro and Business.
Free costs €0 and has 7 days of history, 3 templates, 5 PDF links and 1 signature request a month, and a short HawkOpen line in the footer of emails sent with a chosen look (a mail design). Pro costs €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT; it has unlimited templates, your own alert rules, 10 PDF links and 5 signature requests a month, and no footer line.
Business costs €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT. On top of Pro it has email and Microsoft Teams alerts, Safe Follow-up drafts, Deliverability Guardian and no limit on PDF links or signature requests. PDF links and signature requests are a preview until external file scanning is switched on. Prices are per user and net: the VAT of your country is added. On Free the CRM is a paid add-on with a 21-day trial.
Related questions: [What does the HawkOpen Pro plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-pro), [What does the HawkOpen Business plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-business), [Which HawkOpen plan is right for a freelancer, a sales team or a company?](https://hawkopen.com/en/faq/pricing#which-plan-do-i-need), [Can I use the HawkOpen CRM on the Free plan?](https://hawkopen.com/en/faq/pricing/crm-on-the-free-plan)
Checked: 2026-11-12
### What does the HawkOpen Business plan include?
URL: https://hawkopen.com/en/faq/pricing#what-is-in-business
Everything in Pro, plus polls, a larger CRM (up to 250,000 contacts), weekly and monthly reports, webhooks, email and Microsoft Teams alerts, and no limit on mailboxes. It costs €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.
Campaigns, which every plan has, send the same email to up to 500 recipients per campaign on Business and 60,000 a month, each with its own copy, tracked only for recipients with a recorded consent. Business also has Safe Follow-up, which writes a follow-up draft but never sends it for you, and Deliverability Guardian, which can pause bulk sending when too many emails bounce.
The plan sets no limit on how far back you can see your history; tracking data is kept for your workspace’s retention period, 365 days by default, which an administrator can change. PDF link controls and unlimited PDF links and signature requests are included, but files work only once external malware scanning is switched on.
Polls, reports and webhooks are only in Business, not in Pro; Pro has the CRM too, with up to 25,000 contacts. You can try Business with HawkOpen Intro: €1 plus VAT for the first 20 days. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead.
Related questions: [What does the HawkOpen Pro plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-pro), [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences), [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work)
Checked: 2026-11-12
### What does the HawkOpen Pro plan include?
URL: https://hawkopen.com/en/faq/pricing#what-is-in-pro
Pro (€48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT) gives you 3 mailboxes, 365 days of history and link tracking without a monthly limit, plus scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts. Emails carry no HawkOpen footer line.
It also includes unlimited templates, your own alert rules, and 10 PDF links and 5 signature requests a month, which are a preview until external file scanning is switched on.
Pro includes campaigns of up to 500 recipients each, with saved recipient lists. It does not include polls, reports or webhooks; those are in Business, which also allows up to 250,000 CRM contacts.
Related questions: [What does the HawkOpen Business plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-business), [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences)
Checked: 2026-11-12
### Does HawkOpen have hidden limits or fair-use rules?
URL: https://hawkopen.com/en/faq/pricing#hidden-limits-or-fair-use
The limits that differ by plan are the ones on the pricing page: mailboxes, history, link-tracked emails on Free, templates, PDF links, signature requests and campaign recipients. HawkOpen publishes no other usage caps by plan.
Monthly limits count per user and calendar month, in the time zone set in your settings (UTC if none is set). Campaigns have a limit per campaign (50 recipients on Free, 500 on Pro and Business), and on Business also per month (60,000).
Your emails go out through your own Gmail, Outlook or IMAP/SMTP mailbox, so your email provider’s own sending limits apply as well, and HawkOpen cannot raise them.
Related questions: [When do HawkOpen monthly limits reset?](https://hawkopen.com/en/faq/pricing#when-do-monthly-limits-reset), [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences)
Checked: 2026-11-12
### When do HawkOpen monthly limits reset?
URL: https://hawkopen.com/en/faq/pricing#when-do-monthly-limits-reset
On the first day of each calendar month at midnight in the time zone set in your settings, or at 00:00 UTC if none is set. The counters are kept per user, not per mailbox.
This applies to link-tracked emails on Free, PDF links, signature requests and campaign recipients. Without a time zone, in Central Europe midnight UTC is 01:00 in winter and 02:00 in summer. Deleting a PDF link or a signature request does not lower the counter for the month.
Related questions: [Does HawkOpen have hidden limits or fair-use rules?](https://hawkopen.com/en/faq/pricing#hidden-limits-or-fair-use), [How many PDF links and signature requests do I get on each HawkOpen plan?](https://hawkopen.com/en/faq/pricing#pdf-and-signature-limits-per-plan)
Checked: 2026-11-12
### How long is my tracking history kept on each HawkOpen plan?
URL: https://hawkopen.com/en/faq/pricing#how-long-is-history-kept
The plan sets how far back you can see: 7 days on Free, 365 days on Pro and no plan limit on Business. Separately, tracking data is deleted after your workspace’s retention period, 365 days by default.
An administrator of the workspace can change the retention period. On Business, that period is what limits your history.
Changing plan does not delete data. If you move from Free to a paid plan, older history that is still kept becomes visible again.
Related questions: [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences), [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include)
Checked: 2026-11-11
### Who can use the HawkOpen Intro offer, and how often?
URL: https://hawkopen.com/en/faq/pricing#who-can-use-hawkopen-intro
Intro can be used once per customer account, workspace and payment method, and a verified company tax ID also allows only one Intro. It is not available if you already have a HawkOpen subscription.
Intro costs €1 plus VAT for the first 20 days of Business and always needs a payment method. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead. Cancel during Intro if you do not want it to continue.
Related questions: [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work), [What does the HawkOpen Business plan include?](https://hawkopen.com/en/faq/pricing#what-is-in-business)
Checked: 2026-11-12
### How many opens and link clicks can I track on the HawkOpen Free plan?
URL: https://hawkopen.com/en/faq/pricing#free-plan-open-and-click-limits
Opens are tracked without a limit, each with a classification. Link clicks are tracked in 10 emails a month. Either way, only recipients with a recorded consent are tracked, once your company has switched tracking on.
The link limit counts tracked copies: HawkOpen makes one copy per recipient, so one email with tracked links sent to three people uses three. After the limit, new emails still track opens, but their links are left as they are until the count starts again at the beginning of the next calendar month (in the time zone set in your settings, UTC if none is set).
Pro and Business have no monthly link limit.
Related questions: [What does the HawkOpen Free plan include?](https://hawkopen.com/en/faq/pricing/what-does-the-free-plan-include), [Is there a free email tracker for Gmail?](https://hawkopen.com/en/faq/pricing/free-email-tracker-for-gmail)
Checked: 2026-11-12
### Which HawkOpen plan is right for a freelancer, a sales team or a company?
URL: https://hawkopen.com/en/faq/pricing#which-plan-do-i-need
Free suits you if you only want to see opens and some link clicks from one mailbox. Pro suits a freelancer or salesperson with several addresses who needs reminders, reply detection, the CRM and a year of history; Business suits teams that need polls, reports, webhooks or more than 25,000 CRM contacts.
For a team, buy one seat per person; from 5 seats there is a volume discount. If you are unsure about Business, HawkOpen Intro lets you use it for 20 days for €1 plus VAT. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead.
You can stay on Free as long as you like; if you only need the CRM there, the CRM add-on costs €3 a month plus VAT after a 21-day trial. Changing plans later is not self-service yet: you cancel, and after the paid period ends you buy the other plan.
Related questions: [What are the differences between HawkOpen Free, Pro and Business?](https://hawkopen.com/en/faq/pricing#free-pro-business-differences), [How does the HawkOpen Intro offer work?](https://hawkopen.com/en/faq/pricing/how-does-hawkopen-intro-work), [Can I use the HawkOpen CRM on the Free plan?](https://hawkopen.com/en/faq/pricing/crm-on-the-free-plan)
Checked: 2026-11-12
### How do I see which HawkOpen plan I am on?
URL: https://hawkopen.com/en/faq/pricing#which-plan-am-i-on
Open the Pricing page in the HawkOpen dashboard: your current plan is marked there, and during Intro you also see when it ends.
“Manage billing” on the same page opens Stripe’s billing portal with your subscription. If you have no paid plan, your account is on Free.
Related questions: [Which HawkOpen plan is right for a freelancer, a sales team or a company?](https://hawkopen.com/en/faq/pricing#which-plan-do-i-need), [How do I cancel my HawkOpen subscription?](https://hawkopen.com/en/faq/pricing/how-do-i-cancel-my-subscription)
Checked: 2026-11-11