# HawkOpen — Questions and answers (English)
> Short, checked answers about email tracking, read receipts, campaigns, documents and signatures, plans, privacy and the law. Each answer says what the product does today.
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law.
URL: https://hawkopen.com/en/faq
JSON: https://hawkopen.com/en/faq.json
Checked: 2026-11-13
## Recipients and privacy
What recipients see in a tracked email, how they turn tracking off and what the rules on email tracking say.
URL: https://hawkopen.com/en/faq/recipients
### Will recipients know that my email is tracked?
URL: https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked
Yes. Every email that HawkOpen tracks ends with the notice “This message contains HawkOpen tracking elements.” and the link “Do not track my activity”, with which the recipient refuses tracking by your company. HawkOpen tracks a recipient only when a consent of that person for your company is recorded.
The tracking image itself is invisible, so HawkOpen adds the notice whenever an email carries a tracking pixel or tracked links. An email sent without tracking, for example to a recipient without a recorded consent, gets no notice.
No setting, plan or option removes the notice from a tracked email.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [Is email open tracking legal?](https://hawkopen.com/en/faq/recipients/is-email-open-tracking-legal), [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say)
Checked: 2026-11-12
### How can a recipient turn off HawkOpen tracking?
URL: https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking
Through the link “Do not track my activity” at the end of a tracked email. Opening it is enough: it refuses tracking by the company that sent the email at once, deletes what was measured about the address before and tells the sender; the page that opens confirms it, and only the recipient can give consent again there. To refuse tracking by every HawkOpen sender at once, the recipient uses the HawkOpen privacy page.
HawkOpen checks these choices for every recipient copy before it adds a pixel or tracked links, and no account setting overrides them. Measuring also stops in emails the company sent before.
The privacy page is linked from the page behind the link. There the recipient confirms the address with a one-time code and can choose “Do not track me” for every sender, which also deletes the earlier tracking data in every company, download their data or request erasure. That general setting can be switched back on later; even then, only a company with a recorded consent of the person tracks them.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [Can I exclude some recipients or countries from tracking?](https://hawkopen.com/en/faq/recipients#exclude-recipients-or-countries-from-tracking)
Checked: 2026-11-12
### Is email open tracking legal?
URL: https://hawkopen.com/en/faq/recipients/is-email-open-tracking-legal
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 11, 2026.
It depends on the country, the purpose and the recipient’s consent, and HawkOpen cannot decide it for you. The data protection authorities of Spain and France say that a tracking pixel in an email generally needs the recipient’s prior consent, with only narrow exceptions.
Two questions are assessed separately: whether you may send the email at all, and whether you may measure its opens and clicks. The rules for sending commercial emails, such as article 21 of the Spanish LSSI, do not answer the second question.
Spain’s authority AEPD (report 0011/2014) said that for pixels in advertising emails a link to a privacy policy and the absence of an objection are not enough: active consent is needed before the first email with such a pixel. France’s CNIL (recommendation adopted on 12 March 2026 and published on 14 April 2026) treats email pixels as trackers that need consent, with narrow exceptions such as authentication security. Under the GDPR, the company that decides why and whom it tracks must have a valid legal basis.
In the case about the Mailtrack tool (PS/00328/2022, upheld in RR/00541/2023), the AEPD sanctioned the tool’s provider. Among other things it looked at how recipients were informed.
What HawkOpen does today: every tracked email carries a notice with a link where the recipient can turn tracking off, and HawkOpen never presents an open as proof that someone read the email.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [What do the CNIL and other EU regulators say about tracking pixels in emails?](https://hawkopen.com/en/faq/legal-eu/cnil-eu-guidance-on-tracking-pixels), [Does the notice in the email make my tracking GDPR compliant?](https://hawkopen.com/en/faq/legal-eu/does-the-tracking-notice-replace-consent)
Checked: 2026-11-11
### Can I exclude some recipients or countries from tracking?
URL: https://hawkopen.com/en/faq/recipients#exclude-recipients-or-countries-from-tracking
Yes. In your settings you can list addresses, whole domains and countries that HawkOpen never tracks. Emails to them are sent without a tracking pixel or tracked links.
A country is matched by the country ending of the address, such as .de or .fr. Addresses on generic endings such as .com cannot be matched to a country this way, so add them as addresses or domains.
These rules can only switch tracking off, never on, and a recipient’s own refusal always applies as well.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking)
Checked: 2026-11-11
### Can a sender see if I opened their email?
URL: https://hawkopen.com/en/faq/recipients/can-sender-see-if-i-opened-their-email
Only if the sender used a tracking tool, and even then they see that an image in the email was loaded or a link was clicked, not that you read it. Apple Mail, mail provider proxies and security scanners can load that image without you.
A tracking tool puts a small invisible image or redirected links into the email. When your mail app loads the image or you click a link, the tool records it.
If the email was sent with HawkOpen tracking, it ends with the notice “This message contains HawkOpen tracking elements.” and the link “Do not track my activity”, with which you refuse tracking by that sender’s company. HawkOpen tracks you only if your consent for that company is recorded, and classifies an image load at most as likely human activity, never as proof of reading.
To stop tracking images from reporting opens, turn off automatic image loading in your mail app.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [Does an open prove that someone read my email?](https://hawkopen.com/en/faq/accuracy/does-an-open-prove-the-email-was-read), [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say)
Checked: 2026-11-12
### What does the HawkOpen tracking notice at the bottom of an email say?
URL: https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say
It says “This message contains HawkOpen tracking elements.” followed by the link “Do not track my activity”. HawkOpen adds it at the end of every email that carries a tracking pixel or tracked links, which it does only for a recipient whose consent for the sending company is recorded.
HawkOpen writes the notice in English, Polish, German, Spanish, French, Italian or Portuguese, picking the language from the text of the email. When it cannot tell, the notice is in English.
Opening the link refuses tracking by the sending company at once; that company cannot switch it back. Separately, every email sent through HawkOpen, tracked or not, ends with the line “Do not send me messages”. No setting or plan removes the notice from a tracked email.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking)
Checked: 2026-11-12
### Is email tracking a scam or an invasion of privacy?
URL: https://hawkopen.com/en/faq/recipients/is-email-tracking-a-scam
It is not a scam, but it does collect data about the recipient, which is why HawkOpen tells them. Tracking records that an image was loaded or a link was clicked; HawkOpen tracks a recipient only with a recorded consent for the sending company, shows the result as an estimate, adds a notice to every tracked email and lets the recipient refuse tracking.
Privacy proxies, caches and security scanners cause many of these events, so HawkOpen never presents an open as proof that someone read the email.
Recipients who do not want this can refuse tracking by that company through the link “Do not track my activity” in the notice, or by every HawkOpen sender on the HawkOpen privacy page; either way, what was measured about them before is deleted. Turning off image loading in a mail app also stops tracking images.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [Is email open tracking legal?](https://hawkopen.com/en/faq/recipients/is-email-open-tracking-legal), [Does an open prove that someone read my email?](https://hawkopen.com/en/faq/accuracy/does-an-open-prove-the-email-was-read)
Checked: 2026-11-12
### Do I have to tell recipients that I track their emails?
URL: https://hawkopen.com/en/faq/recipients/do-i-have-to-tell-recipients-about-tracking
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 11, 2026.
With HawkOpen the recipient is always told: every tracked email ends with a notice and a link to turn tracking off, and it cannot be removed. Whether informing is enough is a separate question: the Spanish and French data protection authorities say a tracking pixel generally also needs the recipient’s prior consent.
A notice is information, not consent. Spain’s AEPD (report 0011/2014) said that for pixels in advertising emails, a link to a privacy policy plus no objection is not enough: active consent is needed before the first email with such a pixel. France’s CNIL (recommendation published on 14 April 2026) also requires consent for email pixels, with narrow exceptions.
In the Mailtrack case (PS/00328/2022, upheld in RR/00541/2023) the AEPD looked, among other things, at how recipients were informed; information that could be removed was one element of that assessment.
The company that decides why and whom it tracks needs a valid legal basis and must give recipients the required information. HawkOpen’s notice helps with informing; it does not replace consent where consent is needed.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [Does the notice in the email make my tracking GDPR compliant?](https://hawkopen.com/en/faq/legal-eu/does-the-tracking-notice-replace-consent), [Is email open tracking legal?](https://hawkopen.com/en/faq/recipients/is-email-open-tracking-legal)
Checked: 2026-11-11
### Is secret email tracking ethical for lawyers and other professionals?
URL: https://hawkopen.com/en/faq/recipients/is-covert-email-tracking-ethical
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 13, 2026.
HawkOpen does not offer hidden tracking. A recipient without a recorded consent gets an email with no tracking pixel and no individually tracked links, and a tracked email ends with a notice that cannot be removed. A notice does not by itself make tracking permissible, and some professional rules require the other side’s prior informed consent.
For example, Illinois State Bar Association Opinion 18-01 says that a lawyer may not use tracking software in emails to another lawyer without that lawyer’s prior informed consent. The opinion concerns specific professional situations and is not a general rule for everyone; check the rules of your own bar or chamber.
Where consent is needed, ask for it in a way that has its own basis under the rules on communications, explain what tracking records, and record the person’s active decision. In HawkOpen you can also switch tracking off for one email before sending, or exclude an address or domain from tracking.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [Can I exclude some recipients or countries from tracking?](https://hawkopen.com/en/faq/recipients#exclude-recipients-or-countries-from-tracking)
Checked: 2026-11-13
### Can I remove, hide or change the HawkOpen tracking notice, and why not?
URL: https://hawkopen.com/en/faq/recipients#can-i-remove-or-change-the-tracking-notice
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law. Last reviewed: November 13, 2026.
No. No setting, plan or option removes or edits the notice in an email that carries a tracking pixel or tracked links. The notice informs the recipient; it is not consent, and removing it or never showing it would not make the measurement permissible.
In HawkOpen’s consent-based model only recipients whose consent is recorded are tracked; everyone else gets an ordinary email without a pixel, tracked links or notice. If you do not want the notice, send the email without tracking: switch off opens and links for that email or campaign.
In the Mailtrack case (PS/00328/2022, upheld in RR/00541/2023) Spain’s data protection authority looked, among other things, at how recipients were informed, and information that could be removed was one element of its assessment.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Will recipients know that my email is tracked?](https://hawkopen.com/en/faq/recipients/will-recipients-know-their-email-is-tracked), [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say), [Does the notice in the email make my tracking GDPR compliant?](https://hawkopen.com/en/faq/legal-eu/does-the-tracking-notice-replace-consent)
Checked: 2026-11-13
### What does a recipient see after clicking the link in the tracking notice?
URL: https://hawkopen.com/en/faq/recipients#what-does-the-recipient-privacy-page-show
A page of the company that sent the email. Opened through the link “Do not track my activity”, it refuses tracking by that company at once, deletes what was measured before and offers the button “I agree after all”; opened through “Do not send me messages”, it changes nothing until the recipient chooses a button: “Do not track my activity” or “Do not send me messages”, which stops further mail from that company. From there a link leads to the HawkOpen privacy page, which covers every sender.
On the privacy page the recipient confirms the address with an 8-digit code, valid for 10 minutes. Then they can choose “Do not track me” for every sender or undo that choice, download the tracking data about their address once per code, and request its erasure. Here too, opening the page changes nothing by itself; only the buttons do.
Both pages are in English, Polish, German, Spanish, French, Italian and Portuguese, and the answer to a code request is the same whether HawkOpen holds data about the address or not.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [How can a recipient see the tracking data about them or have it erased?](https://hawkopen.com/en/faq/recipients#how-can-a-recipient-get-or-erase-their-tracking-data)
Checked: 2026-11-12
### How can a recipient see the tracking data about them or have it erased?
URL: https://hawkopen.com/en/faq/recipients#how-can-a-recipient-get-or-erase-their-tracking-data
On the HawkOpen privacy page for recipients, linked from the page behind the links at the end of a HawkOpen email, after confirming the address with an 8-digit code sent to it. The recipient can download, once per code, a file with the data about that address, or request erasure; erasure is then carried out for every HawkOpen sender that holds data about the address, and further sending to it is stopped.
The file lists the deliveries to the address with their recorded events, signature records, document access and the tracking choice. Erasure removes, for each sender, the deliveries to the address and their events, queued sends, document access, signature records, contacts, list entries and bounce records.
What stays: a coded fingerprint of the address (not the address itself), which keeps further sending from every sender stopped, and the tracking choice. HawkOpen does not publish how long backup copies are kept, and the request is processed in the background, so it is not instant. Choosing “Do not track me” on the same page, without erasure, deletes the earlier tracking data about the address in every company.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [What does a recipient see after clicking the link in the tracking notice?](https://hawkopen.com/en/faq/recipients#what-does-the-recipient-privacy-page-show), [As a sender, how do I handle a data deletion request from a recipient?](https://hawkopen.com/en/faq/recipients#how-does-a-sender-handle-a-recipient-deletion-request)
Checked: 2026-11-12
### What does the sender see after a recipient turns tracking off?
URL: https://hawkopen.com/en/faq/recipients#what-does-the-sender-see-after-tracking-is-turned-off
The recipient is marked as having refused tracking, and your company is told, also through a webhook event if you use webhooks. You can keep writing to them as usual: HawkOpen sends your emails to that address without a tracking pixel, without tracked links and without the notice.
A refusal through the link “Do not track my activity” takes effect as soon as the recipient opens it and applies to your company until the recipient gives consent again on the same page: no one in the company can switch it back, measuring also stops in emails sent before, and what was measured about the address before is deleted. A “Do not track me” on the HawkOpen privacy page works the same way for every HawkOpen sender, but the recipient can undo it later. Refusing tracking is not unsubscribing: the person still receives your emails.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [Is consent to tracking separate from consent to a newsletter?](https://hawkopen.com/en/faq/legal-eu/separate-consent-for-newsletter-and-tracking)
Checked: 2026-11-12
### What can a sender see if I use Apple Mail Privacy Protection?
URL: https://hawkopen.com/en/faq/recipients#what-can-a-sender-see-with-mail-privacy-protection
Mostly that Apple loaded the images in advance through its own servers, not when or whether you read the email. HawkOpen classifies such a load as an Apple privacy proxy, not as human activity.
Mail Privacy Protection hides image loads, not link clicks: if you click a tracked link, the sender can still see the click. HawkOpen never presents an image load as proof that someone read an email.
Related questions: [What is Apple Mail Privacy Protection?](https://hawkopen.com/en/faq/accuracy/what-is-apple-mail-privacy-protection), [Can a sender see if I opened their email?](https://hawkopen.com/en/faq/recipients/can-sender-see-if-i-opened-their-email)
Checked: 2026-11-11
### How does HawkOpen choose the language of the notice, and why was it wrong?
URL: https://hawkopen.com/en/faq/recipients#why-is-the-tracking-notice-in-the-wrong-language
HawkOpen guesses the language from common words and letters in the text of your email and picks English, Polish, German, Spanish, French, Italian or Portuguese. When it is unsure it uses English; an email in another language, or one that mixes languages, may get English or a language that shares common words.
Very short emails give too little text to guess, so they get English. A few full sentences in your language make a correct guess more likely.
Related questions: [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say)
Checked: 2026-11-12
### Is the tracking notice also added to plain-text emails?
URL: https://hawkopen.com/en/faq/recipients#is-the-notice-added-to-plain-text-emails
HawkOpen adds the tracking pixel, the tracked links and the notice to the HTML version of an email, all in the same step. An email sent only as plain text cannot carry a tracking image.
If a recipient’s mail app shows only the plain-text part of an email, it also does not load the tracking image from the HTML part.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say), [What happens if the recipient blocks images?](https://hawkopen.com/en/faq/accuracy/what-if-recipient-blocks-images)
Checked: 2026-11-11
### Can an email signature track me, and does HawkOpen’s signature do that?
URL: https://hawkopen.com/en/faq/recipients#is-there-tracking-in-email-signatures
A signature can carry a tracking image or tracked links like any other part of an email. HawkOpen’s free signature generator works only in your browser and adds no tracking, and the short “Sent with HawkOpen” line that Free adds to emails with a chosen look is a plain link without a tracking image.
When an email sent with HawkOpen is tracked, the tracking comes from the pixel and links that HawkOpen adds, and the email then ends with the HawkOpen tracking notice.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can I tell if an email I received is tracked?](https://hawkopen.com/en/faq/detect-block/how-to-detect-email-tracking), [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say)
Checked: 2026-11-12
### How can I report spam or abuse sent with HawkOpen?
URL: https://hawkopen.com/en/faq/recipients#how-can-a-recipient-report-abuse
Write to HawkOpen through the contact details on its Terms / Imprint page. HawkOpen’s terms forbid unsolicited bulk messaging and unlawful surveillance; there is no separate abuse form yet.
You can also act yourself: mark the email as spam in your mail app, stop further mail from that company through the link “Do not send me messages” at the end of every HawkOpen email, or refuse tracking by that company through the link “Do not track my activity” in the tracking notice. Requesting erasure on the recipient privacy page also stops further sending to your address from HawkOpen senders.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [How can a recipient turn off HawkOpen tracking?](https://hawkopen.com/en/faq/recipients/how-can-a-recipient-turn-off-tracking), [How do I stop emails from a sender that has no unsubscribe link?](https://hawkopen.com/en/faq/recipients#how-to-stop-emails-without-an-unsubscribe-link)
Checked: 2026-11-12
### How can I check who sent me an email tracked with HawkOpen?
URL: https://hawkopen.com/en/faq/recipients#how-to-check-who-sent-a-tracked-email
The sender is the person or company in the email’s From field: HawkOpen sends through the sender’s own mailbox, not in its own name. The page behind the links “Do not track my activity” and “Do not send me messages” at the end of the email also names the company that sent it through HawkOpen. Opening “Do not track my activity” refuses tracking by that company at once; opening “Do not send me messages” changes nothing until the recipient chooses.
If you do not recognise the sender, check the address carefully before you click any link or open an attachment, or contact the company through a channel you already know.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [What does the HawkOpen tracking notice at the bottom of an email say?](https://hawkopen.com/en/faq/recipients/what-does-the-tracking-notice-say), [How can I report spam or abuse sent with HawkOpen?](https://hawkopen.com/en/faq/recipients#how-can-a-recipient-report-abuse)
Checked: 2026-11-12
### As a sender, how do I handle a data deletion request from a recipient?
URL: https://hawkopen.com/en/faq/recipients#how-does-a-sender-handle-a-recipient-deletion-request
Point the person to the HawkOpen privacy page for recipients, linked from the page behind the links at the end of every HawkOpen email. After confirming their address there, they can request erasure, and HawkOpen carries it out in every sender account that holds data about the address, including yours.
After erasure HawkOpen stops further sending to that address from your account, and keeps only a coded fingerprint of the address needed for that. Data you keep outside HawkOpen, such as your own CRM or mailbox, is not touched, so handle it yourself.
Related questions: [How can a recipient see the tracking data about them or have it erased?](https://hawkopen.com/en/faq/recipients#how-can-a-recipient-get-or-erase-their-tracking-data)
Checked: 2026-11-12
### How do I stop emails from a sender that has no unsubscribe link?
URL: https://hawkopen.com/en/faq/recipients#how-to-stop-emails-without-an-unsubscribe-link
Reply and ask the sender to stop, or block the address or mark the email as spam in your mail app. An email sent through HawkOpen ends with the link “Do not send me messages”, which stops further mail from that company; you can also request erasure on the HawkOpen privacy page, which stops further sending to your address from every HawkOpen sender.
Emails sent from the HawkOpen dashboard and campaign emails also offer that link to your mail program as a one-click unsubscribe. Refusing tracking is different: it stops tracking but not the emails themselves.
Where rules that require consent apply, tracking may start only after that consent has been obtained. The link in the message lets the recipient withdraw consent later.
Related questions: [Is it safe to click “unsubscribe” in an email?](https://hawkopen.com/en/faq/recipients#is-it-safe-to-click-unsubscribe), [How can I report spam or abuse sent with HawkOpen?](https://hawkopen.com/en/faq/recipients#how-can-a-recipient-report-abuse)
Checked: 2026-11-12
### Is it safe to click “unsubscribe” in an email?
URL: https://hawkopen.com/en/faq/recipients#is-it-safe-to-click-unsubscribe
From a sender you know, usually yes. In an email sent through HawkOpen the link “Do not send me messages” first opens a page; nothing changes until you press the button, and then that company sends you no further messages through HawkOpen.
With an email you never asked for from an unknown sender, it is safer to mark it as spam than to click its links. Stopping messages is a different choice from refusing tracking; the same page offers both. The unsubscribe link in older HawkOpen campaign emails still opens a confirmation page that works the same way.
Related questions: [How do I stop emails from a sender that has no unsubscribe link?](https://hawkopen.com/en/faq/recipients#how-to-stop-emails-without-an-unsubscribe-link), [Is consent to tracking separate from consent to a newsletter?](https://hawkopen.com/en/faq/legal-eu/separate-consent-for-newsletter-and-tracking)
Checked: 2026-11-12