# HawkOpen — Questions and answers (English)
> Short, checked answers about email tracking, read receipts, campaigns, documents and signatures, plans, privacy and the law. Each answer says what the product does today.
> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law.
URL: https://hawkopen.com/en/faq
JSON: https://hawkopen.com/en/faq.json
Checked: 2026-11-13
## Reports and analytics
What the dashboard, the weekly and monthly reports and the exports show, and how rates are counted.
URL: https://hawkopen.com/en/faq/reports
### What are the weekly and monthly reports, and is there a daily digest?
URL: https://hawkopen.com/en/faq/reports#reports-weekly-monthly
On the Business plan HawkOpen prepares a report every Monday for the past week and on the 1st of each month for the past month: emails sent, observed opens and clicks next to machine and proxy opens and scanner clicks, replies, open and click rates, and the average time to reply. Observed means that nothing pointed at a machine, not that a person opened. There is no daily digest.
Reports appear in the dashboard, and the live stream announces each new one. When no copy in the period was tracked, the report shows that tracking was off instead of zeros. For day-to-day news, use notifications, which come for replies and fired alerts (a single open or click does not send one); email alerts are part of Business.
Related questions: [How is the click rate calculated, and are scanner clicks excluded?](https://hawkopen.com/en/faq/reports#click-through-rate-calculation), [Are events shown in real time?](https://hawkopen.com/en/faq/reports#real-time-updates)
Checked: 2026-11-11
### What analytics does the dashboard show?
URL: https://hawkopen.com/en/faq/reports#analytics-dashboard
On every plan, a summary for a chosen period: emails sent, observed opens and clicks next to machine and proxy opens and scanner clicks, replies where your plan detects them, and rates over the recipients whose copy was tracked. The period is limited by your plan’s history: 7 days on the free plan.
Business adds a fuller analytics view with downloads, weekly and monthly reports and an overview for the account owner and administrators. Every figure counts the same way: there is no “human” number; observed only means that nothing pointed at a machine, and a period with no tracked copy shows that tracking was off instead of zeros.
Related questions: [Can I export tracking data to CSV, Excel or PDF?](https://hawkopen.com/en/faq/reports#export-tracking-data), [What is the command center?](https://hawkopen.com/en/faq/reports#command-center)
Checked: 2026-11-11
### Can I export tracking data to CSV, Excel or PDF?
URL: https://hawkopen.com/en/faq/reports#export-tracking-data
On the Business plan, yes: the analytics view can be downloaded as CSV (which opens in Excel), JSON or PDF. There is no one-click export of every raw event on the other plans.
An export carries what the analytics view shows, and like every figure in HawkOpen it has no “human” number. The weekly and monthly reports stay available in the dashboard.
Related questions: [What analytics does the dashboard show?](https://hawkopen.com/en/faq/reports#analytics-dashboard), [What are the weekly and monthly reports, and is there a daily digest?](https://hawkopen.com/en/faq/reports#reports-weekly-monthly)
Checked: 2026-11-11
### How is the click rate calculated, and are scanner clicks excluded?
URL: https://hawkopen.com/en/faq/reports#click-through-rate-calculation
Yes, scanner clicks are left out. The click rate is the share of recipients with a tracked copy, accepted by the sending server, who have at least one observed click: a click with no sign of a machine, which does not prove that a person clicked. Clicks classified as a security scanner, a link preview or another machine are counted separately.
The open rate is counted the same way. Because it counts recipients, not clicks, one person clicking five links still counts once. A recipient without a recorded consent gets an untracked copy and is left out of the rate; when no copy in the period was tracked, the dashboard shows that tracking is off instead of a zero. The rate is lower than in tools that count every click, which is expected.
Related questions: [Are bot clicks inflating my click rate, and how do I filter scanner clicks?](https://hawkopen.com/en/faq/clicks/bot-clicks-inflate-click-rate), [Does HawkOpen show an open rate per campaign?](https://hawkopen.com/en/faq/reports#open-rate-per-campaign)
Checked: 2026-11-12
### Does HawkOpen show an open rate per campaign?
URL: https://hawkopen.com/en/faq/reports#open-rate-per-campaign
Each campaign shows sent, replied, bounced and unsubscribed, and for its tracked copies the observed opens and clicks next to machine and proxy opens and scanner clicks, both as events and as recipients. There is no ready-made rate, but you can work it out from those numbers; observed means no sign of a machine, not proof that a person opened.
Opens from Apple Mail Privacy Protection, provider proxies and scanners are counted as machine or proxy opens, not as observed ones, so the observed figure is lower and steadier than a raw open rate. Compare campaigns using the same way of counting.
A recipient without a recorded consent gets an untracked copy and can never show as opened or clicked; a campaign with no tracked copy shows that tracking is off instead of zeros.
Related questions: [How is the click rate calculated, and are scanner clicks excluded?](https://hawkopen.com/en/faq/reports#click-through-rate-calculation), [What is a good email open rate?](https://hawkopen.com/en/faq/accuracy/average-email-open-rate)
Checked: 2026-11-12
### What does the event history for a recipient show?
URL: https://hawkopen.com/en/faq/reports#event-history-per-recipient
Every event of the message in time order, for each recipient: sending, image requests, clicks on tracked links and, on Pro and Business, replies. Each has its time, category, confidence and rule codes, and the newest verdict if later signals changed it.
Open an email from the message list, which shows your newest 200 emails. Machine events stay in the list so you can see why an open was counted as a machine.
A recipient without a recorded consent gets an untracked copy, so their history has no image requests or tracked clicks.
Related questions: [What exactly does HawkOpen record about a sent email?](https://hawkopen.com/en/faq/how-works#what-hawkopen-records), [Can I see exactly when the email was opened?](https://hawkopen.com/en/faq/accuracy#exact-time-of-open)
Checked: 2026-11-12
### Are events shown in real time?
URL: https://hawkopen.com/en/faq/reports#real-time-updates
Yes. The dashboard and the extension keep a live connection, so new events appear without reloading. HawkOpen does not publish a guaranteed delay, and some verdicts are refined a few seconds later when related clicks arrive.
Notifications come for replies, bounces, unsubscribes and fired alerts, not for single opens or clicks, so scanner bursts right after sending stay quiet.
Related questions: [What are the weekly and monthly reports, and is there a daily digest?](https://hawkopen.com/en/faq/reports#reports-weekly-monthly), [What does the event history for a recipient show?](https://hawkopen.com/en/faq/reports#event-history-per-recipient)
Checked: 2026-11-11
### Can I A/B test subject lines or content?
URL: https://hawkopen.com/en/faq/reports#statistical-experiments
Business has statistical experiments: you define variants and a measure, HawkOpen assigns each recipient to a variant in a repeatable way and estimates the difference with its uncertainty. You prepare the variants yourself; campaigns do not split subject lines automatically.
Choose a measure that depends less on machines, such as observed clicks (clicks with no sign of a machine) or replies; opens are distorted by privacy proxies.
Related questions: [How is the click rate calculated, and are scanner clicks excluded?](https://hawkopen.com/en/faq/reports#click-through-rate-calculation), [Does HawkOpen show an open rate per campaign?](https://hawkopen.com/en/faq/reports#open-rate-per-campaign)
Checked: 2026-11-11
### Can I filter and search messages in the dashboard?
URL: https://hawkopen.com/en/faq/reports#dashboard-filters-and-search
You can search the message list by subject or recipient address. The list shows your newest 200 emails, and you can filter it by mailbox and by status, such as replied, bounced, rejected by the provider, or an observed open or click.
There is no “unread” filter, because HawkOpen cannot know what was read; open the message to see the category of each event.
Related questions: [What does the event history for a recipient show?](https://hawkopen.com/en/faq/reports#event-history-per-recipient), [What analytics does the dashboard show?](https://hawkopen.com/en/faq/reports#analytics-dashboard)
Checked: 2026-11-13
### Which time zone are times shown in?
URL: https://hawkopen.com/en/faq/reports#timezones-in-dashboard
Event times in the dashboard follow your device’s clock. The time-zone setting in your account, UTC until you change it, is used for quiet hours of notifications, for the calendar month of the monthly plan limits and for some overview views.
Set your time zone in the account settings so that quiet hours start and end when you expect.
Related questions: [Can I see exactly when the email was opened?](https://hawkopen.com/en/faq/accuracy#exact-time-of-open), [Are events shown in real time?](https://hawkopen.com/en/faq/reports#real-time-updates)
Checked: 2026-11-12
### Can I see opens broken down by email client or device?
URL: https://hawkopen.com/en/faq/reports#opens-by-email-client-report
Not as an aggregate report. Each event shows its category, such as Apple Mail Privacy Protection or proxy cache, and the summary separates proxy opens, but there is no breakdown of all opens by mail program or device.
Proxies hide the real program and device anyway, so such a breakdown would mostly show Apple, Google and Microsoft servers rather than your readers.
Related questions: [What categories can an open or click have?](https://hawkopen.com/en/faq/accuracy#open-signal-categories), [What analytics does the dashboard show?](https://hawkopen.com/en/faq/reports#analytics-dashboard)
Checked: 2026-11-11
### What is the command center?
URL: https://hawkopen.com/en/faq/reports#command-center
An overview of the whole account for its owner and administrators, over the last 7, 30 or 90 days within the plan’s history. It brings together sending, signals and replies across the team; other members do not see it.
Like every other figure in HawkOpen, it has no “human” number: it counts recipients with an observed click, that is a click with no sign of a machine, keeps machine signals apart, and shows that tracking was off instead of a zero when nothing was measured.
Related questions: [What analytics does the dashboard show?](https://hawkopen.com/en/faq/reports#analytics-dashboard), [What is the action workspace?](https://hawkopen.com/en/faq/reports#action-workspace-risk)
Checked: 2026-11-11
### What is the evidence graph?
URL: https://hawkopen.com/en/faq/reports#evidence-graph
A Business view that shows how recorded events connect to recipients and documents. It describes recorded technical activity, not proof that someone read or understood a message.
Document sharing in it depends on files, which wait for the malware-scanning service; until it is switched on, that part is a preview.
Related questions: [What counts as certain evidence in HawkOpen?](https://hawkopen.com/en/faq/how-works#what-evidence-hawkopen-provides), [What is the command center?](https://hawkopen.com/en/faq/reports#command-center)
Checked: 2026-11-11
### What is the action workspace?
URL: https://hawkopen.com/en/faq/reports#action-workspace-risk
A list of things that need your attention, such as delivery problems, signatures waiting for the next step or recipient access ending within seven days. It only shows them; you act in the relevant part of HawkOpen.
Signatures and document access depend on files, which wait for the malware-scanning service, so those items are a preview until it is switched on.
Related questions: [What is the command center?](https://hawkopen.com/en/faq/reports#command-center), [What is the evidence graph?](https://hawkopen.com/en/faq/reports#evidence-graph)
Checked: 2026-11-11