# HawkOpen for business: know when a client is really reading

> For recipients who agreed to tracking, HawkOpen shows whether a proposal, PDF or email campaign was likely opened by a person or by a scanner. It reminds you when a client goes quiet, measures, with the client’s consent, the time spent on each page of a document and lets clients accept and sign a proposal in the browser. It works with Gmail, Outlook and any IMAP mailbox.

For sales teams, offices and agencies: see if a client opened your proposal, when to follow up, how long they spent on your PDF, and get it signed faster.

- For business: https://hawkopen.com/en/for-business/
- HawkOpen for individuals: all problems and solutions: https://hawkopen.com/en/for-individuals.md

## How do I know if a client opened my proposal?

**If the client agreed to tracking, HawkOpen shows whether your proposal was likely opened by a person or only by a security scanner or Apple Mail’s servers: every open gets a category and the code of the rule that classified it.**

Ordinary tools say “opened 6 times”, even though machines made half of those opens: Apple Mail fetches images in advance, and security filters click links before a person does. You call at the wrong moment, or not at all.

HawkOpen checks every event against more than 40 named rules and shows where each one came from: likely a person, a proxy, a scanner or you yourself.

You count only what a person did, and the history shows the reason behind every verdict.

- You know when the proposal reached a person, not a scanner. Apple Mail, image proxies and antivirus filters are labelled separately.
- 09:12: You send the proposal from Gmail
- 09:12: The client’s company security filter checks the email
- 09:40: Apple’s servers fetch the images in advance
- 11:05: The client opens the email on their computer
- 11:06: You call while the proposal is fresh
- How it works: https://hawkopen.com/en/how-we-classify-opens/
- https://hawkopen.com/en/for-business/#did-the-client-open-my-proposal

## When should I follow up with a client who hasn’t replied?

**Set a reminder in HawkOpen when you send: if the client doesn’t reply within the time you choose, HawkOpen lets you know, and if they reply, the reminder disappears (Pro and Business plans).**

Once the proposal is sent, the guessing starts: follow up tomorrow or next week? Too early looks pushy; too late and the client picks someone else.

You set a reminder when you send. If no reply arrives within the time you chose, HawkOpen tells you: it never sends anything to the client on your behalf. When the client replies, the reminder disappears.

On the Pro and Business plans, HawkOpen detects replies in IMAP/SMTP mailboxes.

- The reminder arrives on its own when nobody replies. No calendar to watch, and no following up too early.
- Mon: You send a quote and set a 3-day reminder
- Tue: The client opens the quote
- Thu: No reply
- Thu: HawkOpen reminds you: write again
- How it works: https://hawkopen.com/en/email-tracking/
- https://hawkopen.com/en/for-business/#when-to-follow-up-with-a-client

## How can I tell if a client read my PDF proposal?

**Send the PDF as a HawkOpen link instead of an attachment: you’ll see whether someone else opened the link and, if the client agrees on the page, how long they spent on each page.**

An email attachment disappears from view. You don’t know whether anyone opened it, how much they read or whether they forwarded it to their manager.

Instead of an attachment, you send a link to the PDF. HawkOpen measures the time on each page (once the client agrees on the page) and shows when someone else opens the link.

We accept files only after antivirus scanning; this feature works when scanning is switched on.

- With the client’s consent, you see the time spent on every page of the document. You know whether the client read the pricing or just the cover.
- 10:00: You send a link to the PDF instead of an attachment
- 14:20: Page 1: 15 seconds
- 14:21: Page 4, pricing: 2 minutes 40 seconds
- 16:02: Link opened on another device: the proposal was passed on
- 16:05: You call and talk about the price
- How it works: https://hawkopen.com/en/document-tracking/
- https://hawkopen.com/en/for-business/#did-the-client-read-my-pdf-proposal

## How can I get a proposal accepted and signed faster?

**With HawkOpen, the client accepts and signs your proposal in the browser after confirming their identity with a code sent by email; every action gets a signed receipt, and the signature is a simple electronic signature (eIDAS).**

Printing, scanning and sending back takes days, and the proposal goes cold in the client’s inbox.

The client gets their own link with a one-time code. They can accept the proposal, book a meeting, ask a question, fill in a form or confirm receipt. Every action gets a signed receipt.

The signature is a simple electronic signature (eIDAS), not a qualified one. The evidence report describes what it confirms and what it does not.

- The client accepts and signs the proposal in the browser. A simple electronic signature with an evidence report.
- 09:00: You send the proposal with an accept button
- 12:30: The client confirms their identity with a code from the email
- 12:34: The client accepts the proposal
- 12:36: Signature with an evidence report and the document hash
- How it works: https://hawkopen.com/en/proposal-tracking/
- https://hawkopen.com/en/for-business/#get-a-proposal-accepted-and-signed-faster

## Why does my email tracker show opens that never happened?

**False opens come from Apple Mail Privacy Protection, image proxies and security scanners; HawkOpen identifies them with more than 40 named rules and separates them from opens likely made by a person.**

Since Apple Mail started fetching images in advance and companies started scanning every link, an “open” in an ordinary counter often has nothing to do with a person.

HawkOpen checks every event against more than 40 named rules: Apple Mail Privacy Protection, the Gmail, Microsoft and Yahoo image proxies, security scanners, link previews and AI agents.

Instead of one number, you see categories and the reason for each verdict. The top verdict is “likely a person”, because only the recipient’s own action, such as a reply, is certain.

- You separate people from Apple Mail, proxies and scanners. Every event has the code of the rule that classified it.
- 08:01: Link scanner in Microsoft 365
- 08:02: Apple Mail Privacy Protection
- 08:30: Gmail image proxy
- 10:14: Likely a person
- 10:14: In your stats: one real open
- How it works: https://hawkopen.com/en/how-we-classify-opens/
- https://hawkopen.com/en/for-business/#why-email-tracker-shows-false-opens

## Who actually read my email campaign?

**HawkOpen sends a separate copy of your campaign to each recipient (up to 500 per batch on the Business plan), tracked for those who agreed to tracking, and separates scanner clicks from human clicks, so you know who to call.**

In campaigns, scanners can “click” every link, so the results look great and nobody calls. You don’t know who is worth contacting.

HawkOpen sends a separate copy to each recipient, so events are matched to the right person. Scanner clicks are kept apart from human clicks.

Results go to your contacts in the CRM and into weekly and monthly reports.

- Every recipient gets a separate email, tracked if they agreed. Up to 500 recipients in one batch on the Business plan.
- 09:00: You send a campaign to 240 clients
- 09:05: Scanners at 31 companies check the links
- that day: 38 people open, 12 click
- that day: A list of people to call tomorrow
- How it works: https://hawkopen.com/en/email-tracking/
- https://hawkopen.com/en/for-business/#who-actually-read-my-email-campaign

## What if a client says they never accepted my proposal?

**HawkOpen records every client action on a proposal with the server time, a hash of the document and an Ed25519 signature that anyone can check on a public verification page.**

A month later, the client remembers it differently: they never got the proposal, never accepted that version, didn’t know about the deadline. A screenshot of an email settles nothing.

HawkOpen records every client action on the proposal with the server time, a hash of the document and an Ed25519 digital signature. The public keys are published, and the receipt can be checked on the verification page.

This is electronic evidence with clearly described limits, not a qualified trust service.

- Every client action has a signed receipt. Anyone can check it on a public verification page.
- 09:00: You send the proposal with an accept button
- 13:12: The client confirms their identity with a code from the email
- 13:14: The client accepts the proposal
- 13:14: Receipt with an Ed25519 digital signature
- later: Anyone can check it on the verification page
- How it works: https://hawkopen.com/en/proposal-tracking/
- https://hawkopen.com/en/for-business/#proof-a-client-accepted-my-proposal

## Get started in 10 minutes

1. **Connect your mailbox.** Sign in with your Google or Microsoft account, or connect any IMAP/SMTP mailbox. Add the extension to Chrome or Firefox.
2. **Send as usual.** Write in Gmail or Outlook in the browser. HawkOpen adds tracking separately for each recipient who agreed to it, once your company’s owner or administrator has switched tracking on. You send a proposal or PDF as a link.
3. **Act on the signals.** The dashboard shows who read, for how long and what they clicked. Reminders tell you who to contact.

## Which plan for your business

- **Intro** (€1 + VAT for 20 days): The full Business plan to try. Then Business for a year at €90 plus VAT, or €11 a month if you choose monthly billing, unless you cancel before then.
- **Business** (€7.50 / mo + VAT): Unlimited mailboxes and history, campaigns of up to 500 recipients, proposals with acceptance, surveys, CRM, reports, webhooks. Billed €90 a year plus VAT (you save €42), or €11 billed monthly.
- **Pro** (€4 / mo + VAT): 3 mailboxes, one year of history, reply detection, reminders, scheduled sending. Billed €48 a year plus VAT (you save €24), or €6 billed monthly.
- Compare all plans: https://hawkopen.com/en/#pricing
- Start for €1 + VAT: Coming soon

## Questions

### Does HawkOpen work with Outlook and a company mailbox?

Yes. Gmail and Outlook connect when you sign in with Google or Microsoft, and other mailboxes connect through IMAP/SMTP. The extension works in Gmail, Outlook on the web and Yahoo Mail.

### Can the client see that I’m tracking the email?

HawkOpen tracks a client only after their consent is recorded, and every tracked email has a short notice in the footer with the link “Do not track my activity”. Tracking is a technical signal and we present it as one: we don’t claim that an open proves the email was read.

### How is HawkOpen different from Mailtrack?

It works not only in Gmail and Chrome, but also in Outlook, Yahoo and IMAP mailboxes, and in Firefox. For every open it shows a category and a rule code, and it also tracks time on PDF pages (with the reader’s consent) and proposals with acceptance.

### How much does HawkOpen cost for a business?

Pro costs €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT, and Business €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT. To start, you can get 20 days of Business for €1 + VAT.

Sample events. An open is a technical signal, not proof that someone read your email; HawkOpen shows where it came from.