# HawkOpen

> HawkOpen is an email, document and proposal tracking app made by TriStiX S.L. (Spain). It records tracking-image fetches, link clicks, replies and time spent on each PDF page, checks every event against more than 40 named rules (Apple Mail Privacy Protection, Gmail/Microsoft/Yahoo image proxies, security scanners, link previews, AI agents) and never presents a pixel request as proof that a person read a message.

## Key facts

- Extension: separate builds for Chrome and Firefox 109+; the Chrome build is also intended for Edge, Brave and Opera. Works in Gmail, Outlook on the web and Yahoo Mail.
- Campaigns: one copy per recipient, tracked only for recipients who agreed, up to 500 recipients per batch and 60,000 per month (Business).
- Proposals: per-recipient link with email one-time code, time per page, forwarding detection, five client actions with Ed25519-signed, hash-chained receipts.
- E-signature evidence report: SHA-256 document hash, hashed signer email, server time, Ed25519 seal, public verification page.

## Pages

- [HawkOpen features: email, PDF, proposals and e-signature](https://hawkopen.com/en/features/): Email open and click tracking, PDF and proposal tracking, and a simple electronic signature. See what HawkOpen does, how it works and where its limits are.
- [Email tracker for Gmail and Outlook: opens and clicks](https://hawkopen.com/en/email-tracking/): Track email opens and link clicks in Gmail, Outlook and IMAP. HawkOpen separates possible opens from Apple Mail, Gmail’s proxy and security scanners.
- [Is email tracking accurate? How we classify opens | HawkOpen](https://hawkopen.com/en/how-we-classify-opens/): Why trackers show false email opens from bots, and how HawkOpen spots Apple Mail Privacy Protection opens, Gmail’s proxy and security scanners by rule code.
- [Track PDF opens: see who viewed your document | HawkOpen](https://hawkopen.com/en/document-tracking/): How to see who viewed your PDF. Send a document as a HawkOpen link and track opens, time on each page, link expiry and access with a one-time code.
- [Proposal tracking: know if your client read it | HawkOpen](https://hawkopen.com/en/proposal-tracking/): Send each proposal as its own link and know if a client read it, which page they viewed longest, whether they forwarded it and whether they accepted it.
- [Simple electronic signature: sign a PDF online | HawkOpen](https://hawkopen.com/en/e-signature/): Sign a PDF online with a simple electronic signature (SES) under eIDAS. Evidence report with a SHA-256 hash and a seal. How SES differs from QES.
- [Read receipts in Gmail and Outlook: was my email read?](https://hawkopen.com/en/guides/how-to-know-if-someone-read-your-email/): Read receipts in Gmail and Outlook, open tracking and its limits. When you can check whether an email was read, and when “opened” doesn’t mean read.
- [Mailtrack alternative: HawkOpen vs Mailtrack (Mailsuite)](https://hawkopen.com/en/alternatives/mailtrack/): HawkOpen vs Mailtrack (Mailsuite) side by side: mailboxes, browsers, Apple Mail and scanner opens, documents, e-signature and pricing. Dated, with sources.
- [HawkOpen for business: know when a client is really reading](https://hawkopen.com/en/for-business/) ([Markdown](https://hawkopen.com/en/for-business.md)): How do I know if a client opened my proposal? · When should I follow up with a client who hasn’t replied? · How can I tell if a client read my PDF proposal? · How can I get a proposal accepted and signed faster? · Why does my email tracker show opens that never happened? · Who actually read my email campaign? · What if a client says they never accepted my proposal?
- [HawkOpen for individuals: no more waiting in the dark](https://hawkopen.com/en/for-individuals/) ([Markdown](https://hawkopen.com/en/for-individuals.md)): Did the recruiter open my resume or CV? · Did the company or council open my complaint or application? · How do I know who is really interested in my listing? · How can I tell if someone has looked at the contract I sent? · Are the emails I receive tracking me? · Can I track emails for free?
- [solutions.json](https://hawkopen.com/en/solutions.json): Tell us what’s holding you back. We’ll show you what you’ll see.
- [llms-full.txt](https://hawkopen.com/en/llms-full.txt)

## Limits

- Tracking is off until the company’s owner or an administrator switches it on; then only recipients with a recorded consent are tracked (opens and links separately), and everyone else gets an ordinary email. A tracked email ends with “Do not track my activity”; every email ends with “Do not send me messages”. Time on document pages is measured only after the reader agrees on the page.
- Verdicts are estimates (at most "likely"); only a recipient's own action such as a reply is certain.
- PDF tracking, proposals, video and e-signature accept files only when the external malware-scanning pipeline is configured; otherwise uploads are refused.
- The e-signature is a simple electronic signature (eIDAS), not advanced or qualified; the evidence report uses server time, not a qualified timestamp.
- Gmail and Outlook connect through Google or Microsoft sign-in; Yahoo and other mailboxes through IMAP/SMTP. Reply detection covers IMAP/SMTP mailboxes.
- Free plan: opens without a limit, link clicks in 10 emails a month, 7-day history, 1 mailbox. No public reviews or ratings yet. HawkOpen is in a controlled launch.

## Pricing

- Free: €0, no time limit (opens without a limit, link clicks in 10 emails a month, 5 PDF links a month, 7-day history, 1 mailbox).
- CRM on Free: a paid add-on with a 21-day trial (card required, up to 1,000 contacts), then €3 a month or €30 a year plus VAT, up to 5,000 contacts; cancel any time. After cancelling the CRM stays read-only and exportable for up to 90 days, then its data is deleted; you can have it deleted earlier at any time.
- HawkOpen Intro: €1 plus VAT for the first 20 days of Business. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead.
- Pro: €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT (3 mailboxes, 1-year history, reminders, reply detection, CRM up to 25,000 contacts).
- Business: €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT (unlimited mailboxes and history, campaigns, polls, CRM up to 250,000 contacts, reply detection, reports, HMAC-signed webhooks).
- All prices are net. VAT is added by the country of the billing address: consumers in the EU see the price with their country’s VAT on the pricing page and at checkout before they pay; a business with an EU VAT ID confirmed in VIES pays the net price (reverse charge), a business in Spain pays Spanish VAT. In US dollars: Pro $48/year or $6/month, Business $90/year or $11/month, plus tax.

## Links

- Home page: https://hawkopen.com/en/
- Sign up / log in: Coming soon
- TriStiX S.L.

## Glossary / Comparisons

- Glossary: https://hawkopen.com/en/glossary
- Comparisons: https://hawkopen.com/en/comparisons
- [How emails are really opened](https://hawkopen.com/en/raport): A quarterly report from aggregate data: which share of email open signals comes from Apple Mail Privacy Protection, image proxies and security scanners, and which is classified as likely human activity. We publish only results that passed the thresholds and a documented identification risk assessment. Report and method as JSON: https://hawkopen.com/en/raport.json · Report and method as Markdown: https://hawkopen.com/en/raport.md

## FAQ

> This information is general and concerns the features of HawkOpen (TriStiX S.L.). It is not individual legal advice or an assessment of whether a specific campaign or document complies with the law. Customers make their own decisions about their activities and, where needed, consult a qualified specialist. This does not limit any rights they have under mandatory law.

- [Questions and answers about HawkOpen](https://hawkopen.com/en/faq): Short, checked answers about email tracking, read receipts, campaigns, documents and signatures, plans, privacy and the law. Each answer says what the product does today.
- [Questions and answers about HawkOpen (Markdown)](https://hawkopen.com/en/faq.md)
- [Questions and answers about HawkOpen (JSON)](https://hawkopen.com/en/faq.json)
- [Accuracy of opens and clicks](https://hawkopen.com/en/faq/accuracy): False opens from Apple Mail, clicks made by security scanners and what an open really tells you. Markdown: https://hawkopen.com/en/faq/accuracy.md
- [Plans and billing](https://hawkopen.com/en/faq/pricing): What HawkOpen costs, what the Free plan and Intro include, how yearly and monthly billing compare, and how to cancel. Markdown: https://hawkopen.com/en/faq/pricing.md
- [Recipients and privacy](https://hawkopen.com/en/faq/recipients): What recipients see in a tracked email, how they turn tracking off and what the rules on email tracking say. Markdown: https://hawkopen.com/en/faq/recipients.md
- [How email tracking works](https://hawkopen.com/en/faq/how-works): Tracking images, tracked links, what HawkOpen records about a sent email and how to start. Markdown: https://hawkopen.com/en/faq/how-works.md
- [Read receipts in Gmail and Outlook](https://hawkopen.com/en/faq/read-receipts): How read receipts work, why they often do not arrive, and how to tell whether an email was opened. Markdown: https://hawkopen.com/en/faq/read-receipts.md
- [Link clicks, bots and scanners](https://hawkopen.com/en/faq/clicks): How link tracking works and how HawkOpen tells a person’s click from a security scanner. Markdown: https://hawkopen.com/en/faq/clicks.md
- [Mailboxes, Outlook and phones](https://hawkopen.com/en/faq/mailboxes): Where HawkOpen works: Gmail, Outlook on the web and desktop, Yahoo and IMAP, browsers, notifications and phones. Markdown: https://hawkopen.com/en/faq/mailboxes.md
- [Spotting and blocking email tracking](https://hawkopen.com/en/faq/detect-block): For people who receive email: how to tell that a message is tracked, how to block it, and what HawkOpen shows recipients. Markdown: https://hawkopen.com/en/faq/detect-block.md
- [Email tracking and EU law](https://hawkopen.com/en/faq/legal-eu): What EU data protection authorities and rules say about tracking pixels, consent and email campaigns, and what HawkOpen does. Not legal advice. Markdown: https://hawkopen.com/en/faq/legal-eu.md
- [Email tracking and US law](https://hawkopen.com/en/faq/legal-us): Questions about US privacy laws and email tracking, and what HawkOpen does. Not legal advice. Markdown: https://hawkopen.com/en/faq/legal-us.md
- [Electronic signature](https://hawkopen.com/en/faq/esign): What the HawkOpen simple electronic signature does, what it is not, what it costs and how to ask someone to sign. Markdown: https://hawkopen.com/en/faq/esign.md
- [PDF, document and video tracking](https://hawkopen.com/en/faq/pdf-docs): How to see whether someone opened your PDF or watched your video, how long they spent on each page, how to control access, and why file uploads are not open yet. Markdown: https://hawkopen.com/en/faq/pdf-docs.md
- [Security](https://hawkopen.com/en/faq/security): What HawkOpen can access, what it checks, and which security steps are still open before full release. Markdown: https://hawkopen.com/en/faq/security.md
- [Your data](https://hawkopen.com/en/faq/data-privacy): What HawkOpen reads in your mailbox, which data it handles and where it is stored. Markdown: https://hawkopen.com/en/faq/data-privacy.md
- [Setup and sending](https://hawkopen.com/en/faq/setup): Getting started and installing the extension, sending and scheduling tracked emails, templates and signatures, launch status and languages, and why an email may not be tracked. Markdown: https://hawkopen.com/en/faq/setup.md
- [Campaigns and sending to many people](https://hawkopen.com/en/faq/campaigns): How HawkOpen campaigns work, how many people they reach, and what they do not do (attachments, follow-up sequences). Markdown: https://hawkopen.com/en/faq/campaigns.md
- [Replies, reminders and follow-ups](https://hawkopen.com/en/faq/replies): How to get a reminder when nobody replies, and how to follow up politely. Markdown: https://hawkopen.com/en/faq/replies.md
- [Deliverability, spam and bounces](https://hawkopen.com/en/faq/deliverability): Why emails land in spam or do not arrive, what bounces mean, and what HawkOpen measures and does not measure. Markdown: https://hawkopen.com/en/faq/deliverability.md
- [Email polls](https://hawkopen.com/en/faq/polls): How HawkOpen polls work in any mail app, which plan has them, and how they keep security scanners from voting. Markdown: https://hawkopen.com/en/faq/polls.md
- [Integrations and CRM](https://hawkopen.com/en/faq/integrations): Which tools HawkOpen connects to, what its webhooks send, how links work with analytics, and what the built-in CRM contains. Markdown: https://hawkopen.com/en/faq/integrations.md
- [Everyday uses](https://hawkopen.com/en/faq/use-cases): Invoices, job applications, estate agents, lawyers and proposals: what tracking can and cannot tell you in each case. Markdown: https://hawkopen.com/en/faq/use-cases.md
- [HawkOpen and other tools](https://hawkopen.com/en/faq/compare): How HawkOpen differs from other email trackers, sequencers, newsletter, document and e-signature tools, including where they do more. Markdown: https://hawkopen.com/en/faq/compare.md
- [Alerts, notifications and teams](https://hawkopen.com/en/faq/account): What notifies you (replies, bounces and alerts, not single opens or clicks), your own alert rules, alerts by email, Microsoft Teams and Slack, and how team seats, roles and invitations work. Markdown: https://hawkopen.com/en/faq/account.md
- [Reports and analytics](https://hawkopen.com/en/faq/reports): What the dashboard, the weekly and monthly reports and the exports show, and how rates are counted. Markdown: https://hawkopen.com/en/faq/reports.md
- [Countries and markets](https://hawkopen.com/en/faq/markets): Local questions from the US, the UK, Germany, India and France: read receipts at Yahoo, BT, GMX, Orange, Zoho and in Outlook, and local rules such as PECR, § 25 TDDDG, the CCPA and India’s DPDP Act. Markdown: https://hawkopen.com/en/faq/markets.md

## Blog

- [Simple electronic signature or an “I accept” click? When it is enough under eIDAS Article 25, and when it is not](https://hawkopen.com/en/blog/simple-electronic-signature-vs-click-to-accept): Under eIDAS Article 25 an e-signature can’t be refused just for being electronic. When an “I accept” click or a simple e-signature is enough, and when not.
- [Email tracking with the recipient’s consent: how it works in practice](https://hawkopen.com/en/blog/email-tracking-consent-gdpr-pecr): How consent-based email tracking works step by step: collecting and recording consent, untracked copies, withdrawal, and what European regulators say.
- [Proposal and PDF tracking: how to read time per page without overreading it](https://hawkopen.com/en/blog/proposal-and-pdf-tracking): Time spent on a proposal’s pricing page is a clue, not a verdict. How PDF page tracking works, what the patterns mean and which conclusions go too far.
- [Reply rate instead of open rate: how to measure emails to clients](https://hawkopen.com/en/blog/reply-rate-vs-open-rate): Open rates mislead since Apple and Gmail proxies. How to measure client emails by reply rate, time to first reply and replies per template, with examples.
- [Apple Mail Privacy Protection and Gmail’s image proxy: why your open rate is inflated and how to spot it](https://hawkopen.com/en/blog/apple-mail-privacy-protection-false-opens): Apple Mail Privacy Protection and Gmail’s image proxy load images without a reader. How false opens look, how to spot them and what to measure instead.
- [How to tell if someone read your email in 2026: what an “open” really means](https://hawkopen.com/en/blog/how-to-tell-if-someone-read-your-email): An email “open” only means an image was loaded. What read receipts, tracking pixels, clicks and replies really prove in 2026, and what they don't.