{ "schemaVersion": "hawkopen.solutions.v1", "locale": "en", "product": "HawkOpen", "url": "https://hawkopen.com/en/", "signup": "Coming soon", "llms": "https://hawkopen.com/en/llms.txt", "note": "Sample events. An open is a technical signal, not proof that someone read your email; HawkOpen shows where it came from.", "audiences": [ { "audience": "business", "schemaType": "BusinessAudience", "name": "For business", "url": "https://hawkopen.com/en/for-business/", "markdown": "https://hawkopen.com/en/for-business.md", "title": "HawkOpen for business: know when a client is really reading", "answer": "For recipients who agreed to tracking, HawkOpen shows whether a proposal, PDF or email campaign was likely opened by a person or by a scanner. It reminds you when a client goes quiet, measures, with the client’s consent, the time spent on each page of a document and lets clients accept and sign a proposal in the browser. It works with Gmail, Outlook and any IMAP mailbox.", "problems": [ { "id": "did-the-client-open-my-proposal", "question": "How do I know if a client opened my proposal?", "answer": "If the client agreed to tracking, HawkOpen shows whether your proposal was likely opened by a person or only by a security scanner or Apple Mail’s servers: every open gets a category and the code of the rule that classified it.", "problem": "Ordinary tools say “opened 6 times”, even though machines made half of those opens: Apple Mail fetches images in advance, and security filters click links before a person does. You call at the wrong moment, or not at all.", "solution": [ "HawkOpen checks every event against more than 40 named rules and shows where each one came from: likely a person, a proxy, a scanner or you yourself.", "You count only what a person did, and the history shows the reason behind every verdict." ], "benefit": "You know when the proposal reached a person, not a scanner.", "url": "https://hawkopen.com/en/for-business/#did-the-client-open-my-proposal", "howItWorks": "https://hawkopen.com/en/how-we-classify-opens/" }, { "id": "when-to-follow-up-with-a-client", "question": "When should I follow up with a client who hasn’t replied?", "answer": "Set a reminder in HawkOpen when you send: if the client doesn’t reply within the time you choose, HawkOpen lets you know, and if they reply, the reminder disappears (Pro and Business plans).", "problem": "Once the proposal is sent, the guessing starts: follow up tomorrow or next week? Too early looks pushy; too late and the client picks someone else.", "solution": [ "You set a reminder when you send. If no reply arrives within the time you chose, HawkOpen tells you: it never sends anything to the client on your behalf. When the client replies, the reminder disappears.", "On the Pro and Business plans, HawkOpen detects replies in IMAP/SMTP mailboxes." ], "benefit": "The reminder arrives on its own when nobody replies.", "url": "https://hawkopen.com/en/for-business/#when-to-follow-up-with-a-client", "howItWorks": "https://hawkopen.com/en/email-tracking/" }, { "id": "did-the-client-read-my-pdf-proposal", "question": "How can I tell if a client read my PDF proposal?", "answer": "Send the PDF as a HawkOpen link instead of an attachment: you’ll see whether someone else opened the link and, if the client agrees on the page, how long they spent on each page.", "problem": "An email attachment disappears from view. You don’t know whether anyone opened it, how much they read or whether they forwarded it to their manager.", "solution": [ "Instead of an attachment, you send a link to the PDF. HawkOpen measures the time on each page (once the client agrees on the page) and shows when someone else opens the link.", "We accept files only after antivirus scanning; this feature works when scanning is switched on." ], "benefit": "With the client’s consent, you see the time spent on every page of the document.", "url": "https://hawkopen.com/en/for-business/#did-the-client-read-my-pdf-proposal", "howItWorks": "https://hawkopen.com/en/document-tracking/" }, { "id": "get-a-proposal-accepted-and-signed-faster", "question": "How can I get a proposal accepted and signed faster?", "answer": "With HawkOpen, the client accepts and signs your proposal in the browser after confirming their identity with a code sent by email; every action gets a signed receipt, and the signature is a simple electronic signature (eIDAS).", "problem": "Printing, scanning and sending back takes days, and the proposal goes cold in the client’s inbox.", "solution": [ "The client gets their own link with a one-time code. They can accept the proposal, book a meeting, ask a question, fill in a form or confirm receipt. Every action gets a signed receipt.", "The signature is a simple electronic signature (eIDAS), not a qualified one. The evidence report describes what it confirms and what it does not." ], "benefit": "The client accepts and signs the proposal in the browser.", "url": "https://hawkopen.com/en/for-business/#get-a-proposal-accepted-and-signed-faster", "howItWorks": "https://hawkopen.com/en/proposal-tracking/" }, { "id": "why-email-tracker-shows-false-opens", "question": "Why does my email tracker show opens that never happened?", "answer": "False opens come from Apple Mail Privacy Protection, image proxies and security scanners; HawkOpen identifies them with more than 40 named rules and separates them from opens likely made by a person.", "problem": "Since Apple Mail started fetching images in advance and companies started scanning every link, an “open” in an ordinary counter often has nothing to do with a person.", "solution": [ "HawkOpen checks every event against more than 40 named rules: Apple Mail Privacy Protection, the Gmail, Microsoft and Yahoo image proxies, security scanners, link previews and AI agents.", "Instead of one number, you see categories and the reason for each verdict. The top verdict is “likely a person”, because only the recipient’s own action, such as a reply, is certain." ], "benefit": "You separate people from Apple Mail, proxies and scanners.", "url": "https://hawkopen.com/en/for-business/#why-email-tracker-shows-false-opens", "howItWorks": "https://hawkopen.com/en/how-we-classify-opens/" }, { "id": "who-actually-read-my-email-campaign", "question": "Who actually read my email campaign?", "answer": "HawkOpen sends a separate copy of your campaign to each recipient (up to 500 per batch on the Business plan), tracked for those who agreed to tracking, and separates scanner clicks from human clicks, so you know who to call.", "problem": "In campaigns, scanners can “click” every link, so the results look great and nobody calls. You don’t know who is worth contacting.", "solution": [ "HawkOpen sends a separate copy to each recipient, so events are matched to the right person. Scanner clicks are kept apart from human clicks.", "Results go to your contacts in the CRM and into weekly and monthly reports." ], "benefit": "Every recipient gets a separate email, tracked if they agreed.", "url": "https://hawkopen.com/en/for-business/#who-actually-read-my-email-campaign", "howItWorks": "https://hawkopen.com/en/email-tracking/" }, { "id": "proof-a-client-accepted-my-proposal", "question": "What if a client says they never accepted my proposal?", "answer": "HawkOpen records every client action on a proposal with the server time, a hash of the document and an Ed25519 signature that anyone can check on a public verification page.", "problem": "A month later, the client remembers it differently: they never got the proposal, never accepted that version, didn’t know about the deadline. A screenshot of an email settles nothing.", "solution": [ "HawkOpen records every client action on the proposal with the server time, a hash of the document and an Ed25519 digital signature. The public keys are published, and the receipt can be checked on the verification page.", "This is electronic evidence with clearly described limits, not a qualified trust service." ], "benefit": "Every client action has a signed receipt.", "url": "https://hawkopen.com/en/for-business/#proof-a-client-accepted-my-proposal", "howItWorks": "https://hawkopen.com/en/proposal-tracking/" } ], "steps": [ { "title": "Connect your mailbox", "text": "Sign in with your Google or Microsoft account, or connect any IMAP/SMTP mailbox. Add the extension to Chrome or Firefox." }, { "title": "Send as usual", "text": "Write in Gmail or Outlook in the browser. HawkOpen adds tracking separately for each recipient who agreed to it, once your company’s owner or administrator has switched tracking on. You send a proposal or PDF as a link." }, { "title": "Act on the signals", "text": "The dashboard shows who read, for how long and what they clicked. Reminders tell you who to contact." } ], "plans": [ { "name": "Intro", "price": "€1 + VAT for 20 days", "text": "The full Business plan to try. Then Business for a year at €90 plus VAT, or €11 a month if you choose monthly billing, unless you cancel before then.", "recommended": true }, { "name": "Business", "price": "€7.50 / mo + VAT", "text": "Unlimited mailboxes and history, campaigns of up to 500 recipients, proposals with acceptance, surveys, CRM, reports, webhooks. Billed €90 a year plus VAT (you save €42), or €11 billed monthly.", "recommended": false }, { "name": "Pro", "price": "€4 / mo + VAT", "text": "3 mailboxes, one year of history, reply detection, reminders, scheduled sending. Billed €48 a year plus VAT (you save €24), or €6 billed monthly.", "recommended": false } ], "faq": [ { "question": "Does HawkOpen work with Outlook and a company mailbox?", "answer": "Yes. Gmail and Outlook connect when you sign in with Google or Microsoft, and other mailboxes connect through IMAP/SMTP. The extension works in Gmail, Outlook on the web and Yahoo Mail." }, { "question": "Can the client see that I’m tracking the email?", "answer": "HawkOpen tracks a client only after their consent is recorded, and every tracked email has a short notice in the footer with the link “Do not track my activity”. Tracking is a technical signal and we present it as one: we don’t claim that an open proves the email was read." }, { "question": "How is HawkOpen different from Mailtrack?", "answer": "It works not only in Gmail and Chrome, but also in Outlook, Yahoo and IMAP mailboxes, and in Firefox. For every open it shows a category and a rule code, and it also tracks time on PDF pages (with the reader’s consent) and proposals with acceptance." }, { "question": "How much does HawkOpen cost for a business?", "answer": "Pro costs €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT, and Business €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT. To start, you can get 20 days of Business for €1 + VAT." } ] }, { "audience": "individuals", "schemaType": "PeopleAudience", "name": "For individuals", "url": "https://hawkopen.com/en/for-individuals/", "markdown": "https://hawkopen.com/en/for-individuals.md", "title": "HawkOpen for individuals: no more waiting in the dark", "answer": "If the recipient agreed to tracking, HawkOpen shows whether your CV, complaint, listing reply or contract was likely opened by a person or only by a mail system. On the Pro plan, it reminds you when nobody replies. The Free plan costs nothing and has no time limit: unlimited opens, and link clicks in 10 emails a month.", "problems": [ { "id": "did-the-recruiter-open-my-resume", "question": "Did the recruiter open my resume or CV?", "answer": "Send your CV through HawkOpen, even on the free plan: if the recruiter agreed to tracking, you’ll see whether the email was likely opened by the recruiter or only by the company’s system, and whether anyone clicked your portfolio link.", "problem": "You send dozens of applications and hear nothing back. You don’t know whether your CV got stuck in a filter or someone looked at it and set it aside.", "solution": [ "If the recipient agreed to tracking, HawkOpen shows whether the email was likely opened by a person or only by the company’s system. You also see clicks on your portfolio or LinkedIn link.", "The Free plan is enough: unlimited opens and link clicks in 10 emails a month." ], "benefit": "You know whether anyone saw your application at all.", "url": "https://hawkopen.com/en/for-individuals/#did-the-recruiter-open-my-resume", "howItWorks": "https://hawkopen.com/en/guides/how-to-know-if-someone-read-your-email/" }, { "id": "did-the-company-or-council-open-my-letter", "question": "Did the company or council open my complaint or application?", "answer": "If the recipient agreed to tracking, HawkOpen shows whether your complaint or application was likely opened by a person; it is a technical signal, not an official proof of receipt.", "problem": "You write a complaint, an application or a request, and you wait. You don’t know whether it reached anyone or is sitting in spam.", "solution": [ "If the recipient agreed to tracking, HawkOpen shows when the email was likely opened by a person. On the Pro plan, it also reminds you when nobody replies.", "Remember: this is not an official proof of receipt. When a legal deadline matters, use a channel that gives you that kind of confirmation." ], "benefit": "You see whether someone opened your complaint or application, if they agreed to tracking.", "url": "https://hawkopen.com/en/for-individuals/#did-the-company-or-council-open-my-letter", "howItWorks": "https://hawkopen.com/en/guides/how-to-know-if-someone-read-your-email/" }, { "id": "who-is-really-interested-in-my-listing", "question": "How do I know who is really interested in my listing?", "answer": "Send each person a separate email through HawkOpen: among those who agreed to tracking, you’ll see who opened the message and clicked through to the photos, and you can call them first.", "problem": "You reply to lots of people about your listing and lose time on those who bought something else long ago.", "solution": [ "Each person gets a separate email, so among those who agreed to tracking you see who opened the message and clicked through to the photos.", "You focus on the people who are really interested." ], "benefit": "You know who keeps coming back to your message.", "url": "https://hawkopen.com/en/for-individuals/#who-is-really-interested-in-my-listing", "howItWorks": "https://hawkopen.com/en/email-tracking/" }, { "id": "did-they-read-the-contract-i-sent", "question": "How can I tell if someone has looked at the contract I sent?", "answer": "Send the contract as a PDF link in HawkOpen: if the reader agrees on the page, you’ll see which pages they viewed and for how long; the Free plan includes 5 PDF links a month.", "problem": "You send an important document and don’t know whether the other side has read it before it’s time to sign.", "solution": [ "With the reader’s consent, a PDF link shows the time spent on each page. The Free plan includes 5 PDF links a month.", "We accept files only after antivirus scanning; this feature works when scanning is switched on." ], "benefit": "You see which pages of the document someone viewed.", "url": "https://hawkopen.com/en/for-individuals/#did-they-read-the-contract-i-sent", "howItWorks": "https://hawkopen.com/en/document-tracking/" }, { "id": "are-the-emails-i-receive-tracking-me", "question": "Are the emails I receive tracking me?", "answer": "The HawkOpen extension for Chrome and Firefox removes likely tracking pixels and UTM parameters from the emails you read in Gmail, Outlook and Yahoo Mail in the browser.", "problem": "Shops, newsletters and unknown senders put invisible images in their emails that tell them when and where you read your mail.", "solution": [ "The HawkOpen extension removes likely tracking pixels and UTM-style parameters in links from incoming emails.", "We don’t promise it catches every pixel or that none loaded first, but it clearly reduces tracking of the emails you read in the browser." ], "benefit": "The extension removes tracking pixels from the emails you read.", "url": "https://hawkopen.com/en/for-individuals/#are-the-emails-i-receive-tracking-me", "howItWorks": "https://hawkopen.com/en/email-tracking/" }, { "id": "can-i-track-emails-for-free", "question": "Can I track emails for free?", "answer": "Yes: the HawkOpen Free plan costs nothing, has no time limit, tracks unlimited opens and rates each one, and counts link clicks in 10 emails a month.", "problem": "Many tools offer a free trial, then block tracking or show raw numbers with no explanation.", "solution": [ "The Free plan tracks unlimited opens and rates each one. You get 1 mailbox, 7 days of history, link clicks in 10 emails and 5 PDF links a month.", "Emails sent on the Free plan carry a short line about HawkOpen in the footer. When you need more, Pro costs €4 a month plus VAT with yearly billing (€48 a year)." ], "benefit": "The Free plan shows every open, not just the first.", "url": "https://hawkopen.com/en/for-individuals/#can-i-track-emails-for-free", "howItWorks": "https://hawkopen.com/en/guides/how-to-know-if-someone-read-your-email/" } ], "steps": [ { "title": "Create a free account", "text": "Connect Gmail, Outlook or any IMAP mailbox. The Free plan has no time limit." }, { "title": "Add the extension", "text": "The Chrome or Firefox extension adds tracking to the emails you write as usual, for recipients who agreed to it." }, { "title": "Check calmly", "text": "Instead of refreshing your inbox, you see whether someone opened your email. On the Pro plan, you also get a reminder when nobody replies." } ], "plans": [ { "name": "Free", "price": "€0", "text": "Unlimited opens with a verdict, link clicks in 10 emails and 5 PDF links a month, 7 days of history.", "recommended": true }, { "name": "Pro", "price": "€4 / mo + VAT", "text": "Link clicks with no monthly limit, one year of history, reply detection and reminders. Billed €48 a year plus VAT (you save €24), or €6 billed monthly.", "recommended": false } ], "faq": [ { "question": "Can I check for free if someone read my email?", "answer": "Yes. The Free plan tracks unlimited opens from recipients who agreed to tracking and shows for each one whether it was likely a person, Apple Mail, a proxy or a scanner. No tool can tell you for certain that an email was read: only a reply is certain." }, { "question": "Does it work with Gmail on my phone?", "answer": "You send emails from your computer, through the extension in Gmail, Outlook or Yahoo Mail, or from the HawkOpen dashboard. The recipient can read the email on any device." }, { "question": "Will the recipient know?", "answer": "Yes. HawkOpen tracks only recipients who agreed, and the footer of a tracked email has a short notice about tracking with the link “Do not track my activity”." }, { "question": "Is an email open proof of delivery?", "answer": "No. It is a technical signal. When a legal deadline matters, use a channel with an official proof of receipt." } ] } ] }