HawkOpen glossary
Communication terms, HawkOpen capabilities and their limits, drawn from the published product information.
Explainable open signals
Each tracking-image fetch is checked against named rules for Apple Mail Privacy Protection, mail-provider proxies, security scanners and link previews, and shown with its rule codes.
Individual-delivery attribution
Campaign and dashboard sends create a separate delivery and opaque token per recipient; one group message is never presented as reliable individual attribution.
Classified click signals
Tracked-link requests are separated into likely-human and scanner or bot activity before they affect priority alerts or KPIs.
Recipient-specific campaigns
Send campaigns to up to 500 manually selected or saved-list recipients per batch; each recipient who agreed to tracking gets an individual token.
Secure PDF workflows
Preview only: production upload remains unavailable until malware scanning and document sanitization are configured.
Video messages
Preview only: production upload remains unavailable until malware scanning and isolated transcoding are configured.
Electronic signatures
A simple, non-qualified electronic-signature workflow with an Evidence Report that states its limitations; secure document ingestion is required first.
Weekly and monthly reports
Weekly and monthly email reports about your sending activity.