Can I be alerted only when an open or a click is classified as likely human activity?
Alerts already work that way: an open or a click classified as a machine, such as Apple Mail Privacy Protection, a mail provider’s proxy or a security scanner, never fires an alert; it is only listed in the email’s history. A single open or click does not send a browser notification at all: notifications come for replies, bounces, unsubscribes and fired alerts.
Every open and click gets a category. The rule for a return after days of silence ignores opens classified as a machine, the rule for several opens in a short time counts only opens classified as human activity, and email click alerts on Business ignore scanner clicks.
Machine activity is not hidden: it stays in the email’s history with its category and rule code, so you can see why it did not fire an alert.
Related questions: How can I get a notification when someone opens my email? · Are bot clicks inflating my click rate, and how do I filter scanner clicks? · Why does my tracker say an email was opened when nobody opened it?
Can I create my own alert rules?
Yes, on the Pro and Business plans. There are three kinds of rule: several opens in a short time, a return to the email after days of silence, and no reply after a set time; you choose the numbers for each.
What you can set: for repeated opens, how many opens (2 to 100) within how many minutes (up to 24 hours), by default 3 opens in 30 minutes; for a return, how many days of silence (1 to 365), by default 7; for no reply, how many hours (up to 90 days), by default 24. A rule can be switched off without deleting it.
Each rule alerts you once per email, not on every further open, and opens classified as a machine never count. The Free plan has one fixed rule: an alert when there is no reply within 24 hours.
Related questions: How can I get a notification when someone opens my email? · How do I get a reminder if nobody replies to my email? · Am I notified on every open or only on the first one?
What alerts do I get on the Free plan?
On the Free plan there is one fixed alert when an email gets no reply within 24 hours, and the browser extension shows notifications for fired alerts, bounces and unsubscribes; a single open or click does not send a notification. Your own alert rules start with Pro; alerts by email, to Microsoft Teams or by webhook come with Business.
The settings have one notification switch, for replies: a single open or click never sends a notification, so there is no switch for it. Reply notifications need reply detection, which starts with Pro.
Related questions: Can I create my own alert rules? · What does the HawkOpen Free plan include? · Why am I not getting notifications when my email is opened?
Does HawkOpen send browser or phone push notifications?
In the browser, yes: the HawkOpen extension shows desktop notifications while the browser is running. On a phone, no: HawkOpen has no mobile app, so there are no phone push notifications; on Business you can receive alerts by email or in Microsoft Teams and read them on your phone.
Browser notifications come for replies (Pro and Business), bounces, unsubscribes and fired alerts; a single open or click does not send one. If they do not appear, check that your computer allows notifications from the browser.
Related questions: Is there a HawkOpen app for Android or iPhone? · Can HawkOpen send alerts to my email address? · Can I get HawkOpen alerts in Microsoft Teams?
Can HawkOpen send alerts to my email address?
Yes, on the Business plan. In the settings you switch email alerts on separately for opens, for link clicks and for PDF documents; all three are off until you switch them on.
An email alert goes out when one of your alert rules fires, for example several opens in a short time or no reply after a set time, and, with click alerts on, at the first click on a link in an email.
If you set quiet hours, alerts that fall into them are held and sent when the quiet hours end, in the time zone you chose. On Free and Pro, notifications appear in the browser extension instead.
Related questions: What alerts do I get on the Free plan? · Does HawkOpen send browser or phone push notifications? · Can I create my own alert rules?
Can I get HawkOpen alerts in Microsoft Teams?
Yes, on the Business plan. In Teams you create a workflow that receives a webhook request, copy its address and paste it into HawkOpen’s settings; HawkOpen then posts each alert as a short text message to that chat or channel.
Use the Workflows app in Teams (it runs on Power Automate) with a template that starts with “When a Teams webhook request is received”. The address must begin with https. If you post to a shared channel, the whole team sees the alerts.
Only alerts go to Teams, not every single open, and your quiet hours apply to them as well.
Related questions: Can I get HawkOpen alerts in Slack? · Can I create my own alert rules? · Can HawkOpen send alerts to my email address?
Can I get HawkOpen alerts in Slack?
Not directly: HawkOpen has no built-in Slack integration. On the Business plan you can send HawkOpen webhooks, including an event for every fired alert, to an automation tool such as Zapier or Make, and let that tool post the message to Slack.
In HawkOpen you add the webhook address from the automation tool and choose the events to send, for example alert.triggered, message.reply or message.click. Each delivery is signed, so the receiver can check that it came from HawkOpen. If your team uses Microsoft Teams, alerts can go there directly, without an extra tool.
Related questions: Can I get HawkOpen alerts in Microsoft Teams? · Does HawkOpen integrate with my CRM, such as Pipedrive?
Why am I not getting notifications when my email is opened?
Because HawkOpen does not send a browser notification for a single open. You hear about opens through alert rules on the Pro and Business plans, such as several opens in a short time or a return after days of silence; opens by Apple Mail, a mail provider’s proxy or a scanner never fire one. If an alert does not come, check that the extension is signed in while the browser runs and that the email was really sent with tracking.
Go through these points: you have an alert rule for opens switched on; your computer allows notifications from the browser; the email appears in your HawkOpen history as tracked; the recipient’s mail app loaded images, because without that no open is recorded at all.
Tracking itself may be off for that recipient: it works only after your company’s owner or an administrator has switched it on, and only for recipients whose consent to tracking opens is recorded for your company. Without that consent the recipient gets an ordinary email, and no open can be recorded.
Email alerts on Business are off until you switch them on, and quiet hours hold them until the quiet hours end. Alert rules fire once per email, so a second round of opens does not alert you again.
Related questions: Why is my email not being tracked? · Can I be alerted only when an open or a click is classified as likely human activity? · What happens if the recipient blocks images?
Am I notified on every open or only on the first one?
Neither: a single open or click does not send a browser notification. To hear about opens, use an alert rule on the Pro or Business plan; each rule alerts you once per email, for example after several opens in a short time.
There is no setting for “first open only”. The rule for several opens in a short time counts only opens classified as human activity, and the rule for a return after days of silence ignores opens classified as a machine.
Related questions: Can I create my own alert rules? · Why does one email show many opens?
How do I invite teammates to HawkOpen?
Not at the moment. In the current production version of HawkOpen, team invitations cannot yet be sent, accepted or revoked, so for now each person uses their own HawkOpen account.
What works today in a team you already belong to: seeing the team and its members, and switching which of your teams is active. Creating a new team and adding people to it are not available yet.
Related questions: How do team seats work, and is there a discount for larger teams? · What roles does a HawkOpen team have, and can I transfer ownership? · Can teammates see each other’s tracked emails?
How do team seats work, and is there a discount for larger teams?
You pay per person (seat), from 1 to 10,000 seats in one team. From 5 seats the price per seat goes down, and the discount grows with the size of the team, up to 20%.
The discount follows the number of seats, so the price shown before you pay already includes it. You can change the number of seats later, but not below the number of people already in the team or invited to it.
Related questions: How much does HawkOpen cost? · How do I invite teammates to HawkOpen?
Can teammates see each other’s tracked emails?
No, not email by email. In a HawkOpen team each person sees their own tracked emails, mailboxes and templates. What the team shares is the plan, the seats, the billing and the summary numbers in the dashboard, which count the whole team without addresses.
The owner and administrators see the member list and pending invitations and manage roles and seats. There is no shared feed of everyone’s opens and clicks; if a team wants alerts in one place, Business can post alerts to a shared Microsoft Teams channel.
In the current production version of HawkOpen, inviting people, removing members and changing roles are not available yet; viewing the team and its members and switching the active team work.
Related questions: How do I invite teammates to HawkOpen? · Can I get HawkOpen alerts in Microsoft Teams? · What roles does a HawkOpen team have, and can I transfer ownership?
Can I have several teams or client workspaces under one login?
One login can belong to more than one team, next to its personal workspace, and you switch which one is active; each team has its own plan, seats and members, and there is no combined view across teams. In the current production version, though, new teams cannot be created and invitations cannot be sent or accepted yet, so you can switch only between teams your login already belongs to.
Your tracked emails, mailboxes and templates belong to you inside the active team, so switching teams shows that team’s data.
Related questions: How do I invite teammates to HawkOpen? · What roles does a HawkOpen team have, and can I transfer ownership?
What roles does a HawkOpen team have, and can I transfer ownership?
A team has one owner, administrators and members. The owner controls billing, seats and roles; administrators invite and remove members; members use HawkOpen with their own data. Ownership cannot be transferred in HawkOpen today.
The owner cannot be removed or given another role. If the account has to pass to someone else, that person sets up their own team and subscription, and the current owner cancels theirs at the end of the paid period.
Only the owner or an administrator can switch tracking on for the company, for the whole account or only for selected messages and campaigns, and record recipients’ consents that the company collected; members cannot switch tracking on for the company.
In the current production version of HawkOpen, inviting people, removing members and changing roles are not available yet; viewing the team and its members and switching the active team work.
Related questions: How do I invite teammates to HawkOpen? · How do I cancel my HawkOpen subscription?