Questions and answers

Yes. Apple Mail can download the tracking image through Apple’s servers without the person opening the email. HawkOpen labels such requests as a privacy proxy instead of classifying them as likely human activity.

Most likely a security scanner did it. Many company mail systems open the links in an incoming email to check them before the person sees the message. HawkOpen counts these as signs of a scanner, never classifies them as likely human activity on that basis, and lists the rule codes behind the verdict.

No. An open means that the tracking image was requested. The request can come from a person, a privacy proxy, a mail provider’s image cache or a scanner, and HawkOpen never presents it as proof of reading.

It accurately records that a tracking image was requested, but that is not the same as a person reading. It overcounts when Apple Mail, a mail provider’s proxy or a scanner loads the image, and undercounts when images are blocked, so HawkOpen labels each request instead of counting every one as an open.

Because something other than a person loaded the tracking image: Apple Mail Privacy Protection, the image proxy of Gmail, Outlook.com or Yahoo, a security scanner or a link preview. HawkOpen shows such events with their category and rule code, and does not classify them as human activity.

Each request for the tracking image is recorded as a separate event. A proxy, a scanner, the recipient opening the message again on a phone and a computer, or other people reading a forwarded copy all add events, and HawkOpen lists each one with its time and category.

Usually a machine loaded the image: Gmail’s scanner or prefetching, Apple Mail Privacy Protection or a company security filter. HawkOpen has rules for these, such as R-OPEN-GOOGLE-SCAN, R-OPEN-GMAIL-PREFETCH, R-OPEN-APPLE and R-OPEN-FAST, and a fast open alone is never classified as likely human activity.

Gmail does not let the reader’s device fetch images directly: Google’s servers fetch them and pass them on, so you see Google’s network instead of the reader’s. HawkOpen marks such requests as proxy cache (R-OPEN-GOOGLE) and marks Gmail’s prefetching and scanning with separate rules.

Yes, if the preview shows images: the mail program then loads the tracking image just as when the message is opened, and HawkOpen cannot tell a glance in a preview pane from careful reading. A one-line text preview in the message list, without images, records nothing.

Then the tracking image is not loaded and no open is recorded, even if the person reads every word. Clicks on tracked links are still recorded, and so are replies on the Pro and Business plans, so a click without an open usually means images were blocked.

It is a feature of Apple Mail on iPhone, iPad and Mac that loads remote content of emails privately through Apple’s servers, often in advance, and hides the recipient’s IP address. For the recipient it means more privacy; for the sender, an open from Apple Mail no longer shows whether the person read the message.

Not as a raw count. For recipients who use Apple Mail with the protection on, an open no longer shows whether they read the message, and no tool can recover their real opens. Look instead at observed opens and clicks, which HawkOpen counts apart from machine and proxy ones, and at replies, and compare them over time.

HawkOpen does not publish benchmarks, and any single figure deserves caution: since Apple Mail Privacy Protection, raw open rates are inflated and differ widely by audience and mail program. Compare your own results over time, using observed opens and clicks, which HawkOpen counts apart from machine and proxy ones, and replies.

Not precisely. A tracker sees the network address that loaded the image, which at best suggests a country, and with Apple Mail or Gmail it is the address of their servers, not of the person. HawkOpen resolves an address at most to a country, never to a city or street.

Not reliably. A forwarded copy usually carries the same tracking image and links, so when the new reader opens it, the event is recorded under the original recipient. HawkOpen does not report forwarding of ordinary emails.

Because your copy in the Sent folder can contain the same tracking image. If your mail program loads it, HawkOpen records an event like any other; it does not recognise that the open was yours.

You can exclude recipients, not networks: in your settings, list addresses or whole domains (for example your company’s) and countries that are never tracked. HawkOpen has no list of IP addresses to ignore, so your own opens are not filtered out.

Yes. A bounce is recorded as its own delivery status, separate from opens: a hard bounce shows the message as rejected, while an email that was accepted but never opened simply has no open events.

Every verdict has a category and a confidence of “likely” or “possible”; there is no “certain”. “Unknown” means no rule explained the event, so HawkOpen classifies it neither as a machine nor as likely human activity.

It shows whether the mail app displayed the whole message. Gmail, for example, clips long emails; if the second image at the very end loads, the message was shown to the end. It never counts as an extra open.

It confirms what it can see: that the sending server accepted the message, or that it bounced. It does not claim that the email reached the inbox, because the receiving side does not report that.

Yes: every event in the message timeline has its own date and time, together with its category and rule codes. The time is when the image was requested, which is not always when a person looked at it.

Not for an email. HawkOpen records when the tracking image was requested, not how long the message stayed open. Time per page is measured only for a PDF shared as a link, once the reader agrees on the page, and file sharing waits for the malware-scanning service, which is not switched on yet.

More than 40 named rules, and every verdict records the version of the rules that produced it. HawkOpen keeps the signals of each event, so they can be classified again under a newer version; the earlier verdict stays stored next to the new one.

An event that no rule attributes to a machine and that shows signs of human activity, such as a mail program on a home or office network, or a click with a real, visible browser. It is still an estimate, so treat it as a good moment to follow up, not as proof.

Yes. Requests from Microsoft’s and Yahoo’s image proxies get the category proxy cache, with the rule codes R-OPEN-MSPROXY and R-OPEN-YAHOO, and do not trigger notifications.

Apple’s feature loads remote images, including tracking images, through Apple’s servers; HawkOpen marks those loads with R-OPEN-APPLE. Clicks are judged separately by the click rules, so an Apple image load never turns into a click.

Seven: Apple Mail Privacy Protection, prefetch (such as Gmail’s), link preview, security scanner, proxy cache, human, and unknown. Each comes with a confidence and the rule codes behind it.

No. HawkOpen has no manual override: every verdict comes from the rules, and the same signals always give the same result, with the rule codes shown so you can judge it yourself.

Each code names one rule that matched the event: R-OPEN-… for opens and R-CLK-… for clicks. For example, R-OPEN-APPLE is Apple’s relay, R-CLK-BURST is three or more links clicked within two seconds, R-CLK-HEADLESS a browser with no window, and R-CLK-JS a real, visible browser.

As likely machines. A request from a cloud or hosting network counts towards a scanner (rules such as R-OPEN-CLOUD and R-CLK-HOSTING), and a click from such a network is never classified as likely human activity, whatever other signs it shows.

Often because of measurement rather than readers: more people and companies block remote images, and tools that count machine and proxy opens apart from observed ones, as HawkOpen does, show fewer opens than tools that count every image load.

An open is a request for the invisible tracking image; a click is a request for a tracked link. Each gets its own category, and a click usually tells you more because someone, or something, chose a link.

HawkOpen has three plans. Free: €0, with no time limit. Pro: €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT. Business: €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.

Yearly is cheaper. Pro costs €48 a year or €6 a month, and Business costs €90 a year or €11 a month, all plus VAT.

Yes, as a paid add-on. It starts with a 21-day trial for up to 1,000 contacts; a card is needed to start. Then it costs €3 a month or €30 a year plus VAT, for up to 5,000 contacts, and you can cancel at any time. Pro and Business include the CRM.

The Free plan costs €0 and has no time limit. It includes open tracking with a classification for every open, link-click tracking in 10 emails a month, 1 mailbox and 7 days of history.

In US dollars Pro costs $6 a month or $48 a year, and Business costs $11 a month or $90 a year. These prices are before tax.

Yes. The HawkOpen Free plan costs €0 with no time limit and works in Gmail through the browser extension: opens are tracked without a limit, each with a classification, and link clicks in 10 emails a month.

You pay €1 plus VAT and get full Business access for the first 20 days. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead. If you cancel during Intro, it does not renew.

Free: 1 mailbox. Pro: 3 mailboxes. Business: as many as you need. A plan belongs to one user, so one person can track several of their own addresses within the limit.

In the HawkOpen dashboard, open your plan and choose to cancel, or open the billing portal from there. Cancellation takes effect at the end of the period you already paid for; until then you keep your plan.

Whether you can withdraw from the contract or get a refund depends on your status as a customer, the law that applies and the terms of your contract. If the law or your contract gives you that right, you can use the procedure described in your purchase confirmation and the withdrawal function in HawkOpen. Cancelling the renewal of a subscription is a separate step.

Usually not. HawkOpen gives no voluntary refunds once a paid period has started, except where mandatory law or a withdrawal right requires otherwise. If you cancel a yearly plan mid-year, it simply does not renew, and you keep it until the end of the year you paid for.

For your card and renewal, open “Manage billing” on the Pricing page of the HawkOpen dashboard, which takes you to the billing portal run by Stripe. For anything else, contact us through the HawkOpen app; a contact form on hawkopen.com is coming soon.

The plans and prices are the same for everyone. A business can enter its VAT ID in the HawkOpen panel before buying, and every consumer has a 14-day right of withdrawal.

Yes. Pro and Business can be bought in euros, the default, or in US dollars, with the same numbers. Both are net prices: the VAT of your country is added to euro prices, and any tax for your billing address to dollar prices. HawkOpen Intro is sold in euros only.

Open the Pricing page in the HawkOpen dashboard and choose “Manage billing”. It opens the billing portal run by Stripe, HawkOpen’s payment provider, where your subscription and payment details are handled.

The seller is TriStiX S.L., a company in Spain; its VAT ID is listed on the Terms / Imprint page of hawkopen.com. Your name and billing address come from what you enter at checkout, and your VAT ID from the HawkOpen panel, where it is checked in VIES before the purchase.

Enter your VAT ID in the HawkOpen panel before you buy. HawkOpen checks it in the EU VIES register; only a valid number is passed to Stripe, so you pay the net price right away and account for the VAT in your own country under the reverse charge.

No. Prices in euros are net. A consumer in the EU pays the VAT of their country on top: the pricing section of the home page shows the net price and the price with VAT for your country and its rate, and checkout shows the total with the VAT of your billing address before you pay.

Paid features stop and your account uses the Free plan until the payment is sorted out. Your account is not deleted, and changing to Free does not delete your tracking data.

No. HawkOpen has no free trial of Pro or Business. The Free plan needs no card, while HawkOpen Intro is a paid start of €1 plus VAT and always requires a payment method.

Payments are billed through Stripe, HawkOpen’s payment provider, not in the HawkOpen dashboard itself. To see your billing details, open “Manage billing” on the Pricing page, which takes you to Stripe’s billing portal.

You pay on Stripe’s checkout page with one of the methods Stripe offers for your country and currency, such as a card. HawkOpen does not offer payment against an invoice, purchase orders or a bank transfer after an invoice.

Stripe processes the payments. You type your card details on Stripe’s checkout page, not on a HawkOpen page, and HawkOpen keeps only a reference to your Stripe customer and subscription, not your card number.

HawkOpen has not published a rule about future price changes or notice periods. The current price list, with net prices, was approved on 12 November 2026. Subscriptions bought at an earlier price keep it; nothing moves them to the new list automatically.

No. HawkOpen has no student, non-profit, agency or reseller pricing, and the checkout does not accept promotion codes. The only discounts are the lower yearly price and a volume discount for teams.

Not by yourself yet. HawkOpen has no self-service switch: the billing portal offers no plan changes, and a new purchase is not possible while a subscription is running. You cancel, and when the paid period ends you buy the plan or period you want.

No. All customers, including those in the United States, buy from TriStiX S.L., the company in Spain that runs HawkOpen. There is no US company.

Dollar prices are shown before tax. At checkout, Stripe Tax calculates any tax that applies to your billing address, and you see the amount before you pay.

It depends on your state’s rules, and HawkOpen does not give tax advice or describe each state. When you buy HawkOpen in US dollars, the checkout calculates any tax that applies to your billing address.

You keep your plan until the end of the paid period; then the account moves to the Free plan and is not deleted. Free shows only the last 7 days of history, but older data is not erased by the plan change, so it shows again if you subscribe again while it is still kept.

Yes. When you start Intro you choose whether it turns into Business monthly or Business yearly (€90 a year plus VAT). During Intro you can still change it to Pro monthly, Pro yearly or Business monthly, but Business yearly can only be chosen at the start.

No. HawkOpen sells only Free, Intro, Pro and Business, on the same published terms for everyone; larger teams buy Pro or Business with one seat per person and get a volume discount.

Free gives 5 PDF links and 1 signature request a month, Pro 10 PDF links and 5 signature requests, and Business has no limit. All of these are a preview until external malware scanning of files is switched on.

It is how the Free plan is paid for: on Free, an email sent with a chosen look (a mail design) ends with a short line, “Sent with HawkOpen”, in the language of that look, with a link to the site. A plain email without a look gets no such line, and Pro and Business never add it.

Free tracks opens without a limit and links in 10 emails a month, for 1 mailbox. Pro adds 3 mailboxes, 365 days of history, unlimited link tracking, scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts, and Business adds polls, reports, webhooks, unlimited mailboxes and up to 250,000 CRM contacts. Every plan, Free included, has the address book with recipient lists and campaigns: up to 50 recipients per campaign on Free and 500 on Pro and Business.

Everything in Pro, plus polls, a larger CRM (up to 250,000 contacts), weekly and monthly reports, webhooks, email and Microsoft Teams alerts, and no limit on mailboxes. It costs €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.

Pro (€48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT) gives you 3 mailboxes, 365 days of history and link tracking without a monthly limit, plus scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts. Emails carry no HawkOpen footer line.

The limits that differ by plan are the ones on the pricing page: mailboxes, history, link-tracked emails on Free, templates, PDF links, signature requests and campaign recipients. HawkOpen publishes no other usage caps by plan.

On the first day of each calendar month at midnight in the time zone set in your settings, or at 00:00 UTC if none is set. The counters are kept per user, not per mailbox.

The plan sets how far back you can see: 7 days on Free, 365 days on Pro and no plan limit on Business. Separately, tracking data is deleted after your workspace’s retention period, 365 days by default.

Intro can be used once per customer account, workspace and payment method, and a verified company tax ID also allows only one Intro. It is not available if you already have a HawkOpen subscription.

Opens are tracked without a limit, each with a classification. Link clicks are tracked in 10 emails a month. Either way, only recipients with a recorded consent are tracked, once your company has switched tracking on.

Free suits you if you only want to see opens and some link clicks from one mailbox. Pro suits a freelancer or salesperson with several addresses who needs reminders, reply detection, the CRM and a year of history; Business suits teams that need polls, reports, webhooks or more than 25,000 CRM contacts.

Open the Pricing page in the HawkOpen dashboard: your current plan is marked there, and during Intro you also see when it ends.

Yes. Every email that HawkOpen tracks ends with the notice “This message contains HawkOpen tracking elements.” and the link “Do not track my activity”, with which the recipient refuses tracking by your company. HawkOpen tracks a recipient only when a consent of that person for your company is recorded.

Through the link “Do not track my activity” at the end of a tracked email. Opening it is enough: it refuses tracking by the company that sent the email at once, deletes what was measured about the address before and tells the sender; the page that opens confirms it, and only the recipient can give consent again there. To refuse tracking by every HawkOpen sender at once, the recipient uses the HawkOpen privacy page.

It depends on the country, the purpose and the recipient’s consent, and HawkOpen cannot decide it for you. The data protection authorities of Spain and France say that a tracking pixel in an email generally needs the recipient’s prior consent, with only narrow exceptions.

Yes. In your settings you can list addresses, whole domains and countries that HawkOpen never tracks. Emails to them are sent without a tracking pixel or tracked links.

Only if the sender used a tracking tool, and even then they see that an image in the email was loaded or a link was clicked, not that you read it. Apple Mail, mail provider proxies and security scanners can load that image without you.

It says “This message contains HawkOpen tracking elements.” followed by the link “Do not track my activity”. HawkOpen adds it at the end of every email that carries a tracking pixel or tracked links, which it does only for a recipient whose consent for the sending company is recorded.

It is not a scam, but it does collect data about the recipient, which is why HawkOpen tells them. Tracking records that an image was loaded or a link was clicked; HawkOpen tracks a recipient only with a recorded consent for the sending company, shows the result as an estimate, adds a notice to every tracked email and lets the recipient refuse tracking.

With HawkOpen the recipient is always told: every tracked email ends with a notice and a link to turn tracking off, and it cannot be removed. Whether informing is enough is a separate question: the Spanish and French data protection authorities say a tracking pixel generally also needs the recipient’s prior consent.

HawkOpen does not offer hidden tracking. A recipient without a recorded consent gets an email with no tracking pixel and no individually tracked links, and a tracked email ends with a notice that cannot be removed. A notice does not by itself make tracking permissible, and some professional rules require the other side’s prior informed consent.

No. No setting, plan or option removes or edits the notice in an email that carries a tracking pixel or tracked links. The notice informs the recipient; it is not consent, and removing it or never showing it would not make the measurement permissible.

A page of the company that sent the email. Opened through the link “Do not track my activity”, it refuses tracking by that company at once, deletes what was measured before and offers the button “I agree after all”; opened through “Do not send me messages”, it changes nothing until the recipient chooses a button: “Do not track my activity” or “Do not send me messages”, which stops further mail from that company. From there a link leads to the HawkOpen privacy page, which covers every sender.

On the HawkOpen privacy page for recipients, linked from the page behind the links at the end of a HawkOpen email, after confirming the address with an 8-digit code sent to it. The recipient can download, once per code, a file with the data about that address, or request erasure; erasure is then carried out for every HawkOpen sender that holds data about the address, and further sending to it is stopped.

The recipient is marked as having refused tracking, and your company is told, also through a webhook event if you use webhooks. You can keep writing to them as usual: HawkOpen sends your emails to that address without a tracking pixel, without tracked links and without the notice.

Mostly that Apple loaded the images in advance through its own servers, not when or whether you read the email. HawkOpen classifies such a load as an Apple privacy proxy, not as human activity.

HawkOpen guesses the language from common words and letters in the text of your email and picks English, Polish, German, Spanish, French, Italian or Portuguese. When it is unsure it uses English; an email in another language, or one that mixes languages, may get English or a language that shares common words.

HawkOpen adds the tracking pixel, the tracked links and the notice to the HTML version of an email, all in the same step. An email sent only as plain text cannot carry a tracking image.

A signature can carry a tracking image or tracked links like any other part of an email. HawkOpen’s free signature generator works only in your browser and adds no tracking, and the short “Sent with HawkOpen” line that Free adds to emails with a chosen look is a plain link without a tracking image.

Write to HawkOpen through the contact details on its Terms / Imprint page. HawkOpen’s terms forbid unsolicited bulk messaging and unlawful surveillance; there is no separate abuse form yet.

The sender is the person or company in the email’s From field: HawkOpen sends through the sender’s own mailbox, not in its own name. The page behind the links “Do not track my activity” and “Do not send me messages” at the end of the email also names the company that sent it through HawkOpen. Opening “Do not track my activity” refuses tracking by that company at once; opening “Do not send me messages” changes nothing until the recipient chooses.

Point the person to the HawkOpen privacy page for recipients, linked from the page behind the links at the end of every HawkOpen email. After confirming their address there, they can request erasure, and HawkOpen carries it out in every sender account that holds data about the address, including yours.

Reply and ask the sender to stop, or block the address or mark the email as spam in your mail app. An email sent through HawkOpen ends with the link “Do not send me messages”, which stops further mail from that company; you can also request erasure on the HawkOpen privacy page, which stops further sending to your address from every HawkOpen sender.

From a sender you know, usually yes. In an email sent through HawkOpen the link “Do not send me messages” first opens a page; nothing changes until you press the button, and then that company sends you no further messages through HawkOpen.

Email tracking adds an invisible image and redirected links to the message you send, and records when the image is loaded or a link is clicked. HawkOpen also checks each event against named rules to tell likely human activity from a privacy proxy or a scanner.

A tracking pixel is a tiny invisible image with an address unique to one recipient. When a mail app downloads it, the sender’s tool learns that the image was requested, which is a possible open, not proof that someone read the email.

Create a HawkOpen account and connect your mailbox. Open tracking works only after your company’s owner or an administrator switches it on, and only for recipients whose consent to open tracking is recorded; then send from the extension in Gmail, Outlook on the web or Yahoo Mail, or from the HawkOpen dashboard. Open tracking is included in the free plan without a limit on opens.

For each email sent through HawkOpen you see its sending state and, on the Pro and Business plans, replies; for recipients whose copy is tracked (your company switched tracking on and their consent is recorded) you also see image loads and link clicks. Each open and click carries a category; notifications come for replies and fired alerts, not for a single open or click.

A cookie is a small file a website stores in your browser and reads again later. A tracking pixel stores nothing: it is an image whose download is recorded by the server that hosts it. HawkOpen’s tracking image and tracked links set no cookies.

HawkOpen records when the sending server accepted your message, whether it bounced, and later image loads, clicks and replies, each with a time. That is a useful trail, but HawkOpen is not a registered email or qualified electronic delivery service.

No. Tracking works only for emails sent through HawkOpen, because the tracking image and tracked links are added to each copy before it leaves. An email already sent without them cannot be tracked afterwards.

HawkOpen has no standalone pixel generator. It creates a separate tracking image for each recipient when it sends the email, and only then can it link an image load to that person and classify it.

It means every recipient gets their own copy of the email, with their own tracking image and links, so an event can be tied to that one recipient. One message to several people in To or Cc cannot tell them apart.

No. An advertising pixel is code on a website that reports visits and purchases to an ad platform. An email tracking pixel is a tiny image inside one email that reports when that image is loaded. HawkOpen works only with email.

Only something the recipient did themselves, such as a reply. Opens and clicks are assessments of “possible” or “likely”, never certain, because machines can trigger them too.

HawkOpen does not prove that an email was read, does not show where a person is beyond the country of the network, does not track emails sent without it, and its e-signature is a simple, not a qualified one.

For each recipient: the delivery status and, on Pro and Business, replies; in a tracked copy also every request for the tracking image and every click on a tracked link. Each event has a time, a category, a confidence and the rule codes behind it.

HawkOpen is an app for tracking the emails you send: it records image loads, link clicks and replies and explains each with a category and rule codes. It is made by TriStiX S.L., a company in Spain.

No. HawkOpen is not a registered or certified delivery service such as Italian PEC or an electronic registered mail provider. It sends ordinary email and shows its delivery status and signals.

You can get three signals: a read receipt, if the recipient agrees to send one, a tracking image and a tracked link. None of them proves reading; only a reply or another deliberate action does, and HawkOpen rates opens and clicks as at most “likely” human.

Only in Google Workspace (work or school) accounts whose administrator has turned it on; personal Gmail accounts do not have read receipts. In personal Gmail you can use a tracker such as HawkOpen instead.

Most often the account is a personal Gmail account, which has no read receipts, or the Workspace administrator has not allowed them. When the option is there, a receipt still arrives only if the recipient’s program supports it and they agree.

Use an email tracker. With the HawkOpen extension in Gmail (Chrome or Firefox), the copy of each recipient who consented to tracking gets an invisible image and tracked links; the free plan has no limit on tracked opens and tracks link clicks in 10 emails a month.

Yes. In Outlook you can request a read receipt for one message or for every message, but the recipient can refuse and many programs never send one. Where the option appears depends on your Outlook version and account type.

A read receipt depends on the recipient: their program has to support it and they, or their settings, have to agree to send it. Personal Gmail, Apple Mail and many phone apps do not answer Outlook’s requests, and an organisation can block receipts for outside senders.

A read receipt is a short automatic message that the recipient’s mail program sends back when they open your email, if the program supports it and the recipient agrees. You set it up in your mail program, not in HawkOpen, which does not use read receipts.

A delivery receipt says the recipient’s server accepted the message; a read receipt says the recipient’s program reported an opening, if they agreed; open tracking records that a tracking image was loaded, with no answer from the recipient’s program, and HawkOpen uses it only for recipients who consented to it. None of them proves that a person read the email.

Only an administrator can: in the Google Admin console, in the Gmail user settings under Email read receipts, they allow receipts and choose for which addresses. After that, users request a receipt in each message under More options.

Sometimes. The request travels with the email, but a receipt comes back only if the recipient’s program supports it and they agree; personal Gmail and many phone apps do not send receipts at all. A tracking image does not depend on the provider, but has limits of its own.

Not reliably. A server may know that a message in a mailbox was marked as read, but not that a person read it, and no setting can force a recipient to confirm. Thunderbird can request a return receipt, which the recipient can refuse.

Not with HawkOpen. It tracks only recipients whose consent is recorded for your company, and every email it tracks ends with a visible notice that it contains tracking elements, with the link “Do not track my activity”; no plan or setting removes it.

In your mail program. In classic Outlook for Windows go to File, Options, Mail, Tracking and choose never to send a read receipt; Outlook on the web has a similar choice under Mail, Message handling. This stops receipts, but not tracking images.

In Outlook, open Options in a new message and request a delivery receipt or a read receipt; Gmail offers read receipts only in Workspace accounts. The surest way is to ask the recipient to confirm by replying.

Read receipts are controlled by the mail system: in Exchange and Microsoft 365, an administrator can stop receipts going to or coming from outside the organisation, or route them elsewhere. Only that administrator can change it; HawkOpen does not use or alter read receipts.

Not very reliable: a receipt arrives only if the recipient’s program supports it and they agree, and it can be sent when a message is merely previewed or marked as read. Whether a request feels rude depends on the relationship; many people find a receipt on routine emails pushy.

A read receipt is a short message with little more than the time. HawkOpen shows, for each request, its time, category and rule codes, the technical identification the request carried and at most the country of the network, never a city, a street or who the person is.

No. A read receipt always depends on the recipient’s program and choice. HawkOpen does not use receipts; it records requests for a tracking image and clicks on tracked links, which have their own limits, and every tracked email says it is tracked.

Apple Mail on iPhone has no option to request read receipts. HawkOpen has no iPhone app either: it tracks emails you send from the HawkOpen dashboard or with the browser extension on a computer.

Usually not: Gmail, for example, handles receipts only for individual accounts, and a group address has no single reader. HawkOpen avoids the problem by sending each recipient their own copy from the dashboard or a campaign; it cannot tell apart people behind one group address.

Link tracking works only after your company’s owner or an administrator switches it on, and only for recipients whose consent to link tracking is recorded for your company; everyone else gets an ordinary email with unchanged links. In a tracked copy every https link becomes a short HawkOpen address that records the click and takes the reader to the original page. The free plan tracks links in 10 emails a month; Pro and Business have no such limit.

Often, yes: company security filters open links to check them, and a simple counter shows that as a click. HawkOpen rates each click with named rules and separates scanner clicks from likely human ones, without any setup; scanner clicks never trigger a notification.

A tracking link sends the reader through a short address that records the click and then opens the real page. In HawkOpen you do not make them by hand: in a copy tracked for links, every https link is converted automatically; in any other copy, links stay unchanged.

Yes, when they identify themselves. A request from a link-preview bot (as in chat apps) or a declared AI agent gets the category link preview, with rules such as R-CLK-PREVIEW and R-CLK-AI-DECLARED, and is never classified as human activity.

No. HawkOpen tracks links in the body of the email, not inside a PDF. For a PDF shared as a HawkOpen link it records sessions and time per page once the recipient agrees to it on the PDF page; file sharing waits for the malware-scanning service, which is not switched on yet.

Gateways like these check links in incoming mail and can click every one of them. HawkOpen recognises them by where the request comes from (known security-vendor and data-centre networks) and by how it behaves, and marks such clicks as security scanner.

With named rules: a browser that reports itself as headless (R-CLK-HEADLESS), one controlled by automation (R-CLK-WEBDRIVER), a request without a language header (R-CLK-NOLANG), and a program that claims to be a modern browser but does not behave like one (R-CLK-NOFETCH).

Not today. The rules have codes for such links (R-CLK-HONEY), but HawkOpen does not add hidden links to the emails it sends. It recognises scanners by their network and behaviour instead.

Two things can change them. In a copy tracked for links (your company switched link tracking on and the recipient’s consent is recorded), HawkOpen turns each https link into a short HawkOpen address that records the click and forwards to the page. On the recipient’s side, a security gateway such as Microsoft Safe Links may wrap that link again to check it before the click.

Yes, if the signature is part of the message HawkOpen sends and that copy is tracked for links: every https link in it is tracked, wherever it is. HawkOpen does not treat signature links separately, and a signature added by another program after sending is not seen.

Most readers do not click, and some opens are not human activity at all: Apple Mail Privacy Protection, Gmail’s proxy and scanners load the image without anyone reading. Check the category of each open before you conclude the message was read.

Not a HawkOpen tracked link: it is not single-use and forwards to the page on every request, scanners included. The scanner’s visit is recorded as a security-scanner click and the recipient’s later click works normally.

It can happen with very long addresses. A HawkOpen tracked link carries an encoded copy of the destination, so it is about a third longer than the original; destinations longer than 4096 bytes are left untracked. HawkOpen has not tested every gateway’s length limit.

It is the short redirect that records the click. When the recipient hovers over the link, they see a HawkOpen address; when they click, HawkOpen notes the click and immediately forwards them to your original https page.

Usually because the link address was damaged on the way, for example cut off, wrapped across lines or edited. HawkOpen then does not recognise the code in the link and answers “not found”, because it no longer knows where to send the reader.

In Outlook on the web, install the HawkOpen extension for Chrome or Firefox; if you use the Outlook desktop app, connect your Microsoft mailbox to HawkOpen and send from the HawkOpen dashboard; there is no Outlook add-in. Opens are tracked only after your company’s owner or an administrator switches tracking on, and only for recipients whose consent to open tracking is recorded.

HawkOpen does not send a notification for each single open. On the Pro and Business plans you set alert rules about opens, such as several opens within 30 minutes or a return to the message after 7 days; when one fires, the browser extension shows a notification, and on Business it can also come by email. Replies notify you on Pro and Business too. This works for emails sent from Outlook on the web, Gmail, Yahoo Mail or the dashboard; machine opens never fire an alert.

Yes, when the phone’s mail app loads images. iPhone Mail with Mail Privacy Protection loads them in advance through Apple’s servers, which HawkOpen marks as a privacy proxy, and the Gmail app loads them through Google’s proxy. Opens from other mail apps on a mobile network are classified at most as possible human activity.

No. HawkOpen has no app for Android or iPhone. You send tracked emails from a computer, with the extension for Chrome or Firefox or from the web dashboard, and you see the results in the dashboard.

There is no independent ranking we can point to, and HawkOpen will not call itself the best. Compare what matters to you: whether opens from Apple Mail, Gmail’s proxy and scanners are kept apart from people, which mailboxes and browsers are supported, what the free plan includes, and whether recipients are told about tracking.

Not from inside those programs: HawkOpen has no add-on for Apple Mail, Thunderbird or other desktop mail apps. Connect the same mailbox to HawkOpen and write tracked emails in the HawkOpen dashboard; they go out from your address.

Yes, HawkOpen’s Free plan works with Outlook: open tracking has no limit, links are tracked in 10 emails a month, and you get 1 mailbox and 7 days of history. In Outlook on the web you use the browser extension; with the Outlook desktop app you send from the HawkOpen dashboard.

Choose Sign in with Google when you add a mailbox in HawkOpen and allow access. This works for personal Gmail and for Google Workspace accounts; HawkOpen then sends your tracked emails through Gmail from your own address.

Choose Sign in with Microsoft when you add a mailbox in HawkOpen and allow access. This works for Microsoft 365 work accounts and for Outlook.com and Hotmail addresses; HawkOpen then sends your tracked emails through Microsoft from your own address.

Yes. The HawkOpen extension for Chrome and Firefox works in Yahoo Mail in the browser, and you can also connect your Yahoo mailbox with IMAP and SMTP and send tracked emails from the HawkOpen dashboard.

When you add a mailbox, choose IMAP/SMTP and enter the server names, ports and password from your mail provider; HawkOpen suggests port 587 for SMTP and 993 for IMAP. Whether you need an app password depends on your provider: many require one when two-step sign-in is on.

Most of them, through IMAP and SMTP: iCloud, GMX, web.de, Zoho and Fastmail offer it, usually after you turn IMAP on in their settings and create an app password. Proton Mail cannot be connected, because it offers IMAP only through its Bridge app on your own computer, which HawkOpen’s servers cannot reach.

On your side, HawkOpen works with Gmail and Microsoft through their sign-in and with any provider that offers IMAP and SMTP on a public server. On the recipient’s side it works with any mail app that loads images; when images are blocked, clicks and replies are still recorded.

Remove the mailbox in HawkOpen’s mailbox settings. HawkOpen deletes its stored sign-in data or password for that mailbox at once and then asks Google or Microsoft to revoke its access; from that moment it cannot send, check or refresh anything for that mailbox.

In three: Gmail, Outlook on the web (including Outlook.com and Microsoft 365 in the browser) and Yahoo Mail. For any other mailbox, connect it to HawkOpen and send tracked emails from the dashboard.

Yes. Tracked emails from every mailbox you connect appear together in your HawkOpen history, and you can search them by subject or address and filter them by mailbox. Free includes 1 mailbox, Pro 3, and Business has no mailbox limit.

HawkOpen has an inbox view for a connected mailbox: it lists the mailbox’s folders and shows a message when you open it, and a folder is refreshed when you ask for it. It does not replace your mail program, and your mail stays with your provider.

With Sign in with Google or Microsoft, HawkOpen sends as the account you signed in with. For another address, such as an alias or a shared mailbox, add it as an IMAP/SMTP mailbox with that address and the login your provider gives you; whether the provider accepts sending from that address is up to the provider.

For IMAP/SMTP the usual causes are a wrong server name or port, a normal password where the provider wants an app password, or IMAP switched off at the provider. For Google or Microsoft it is usually a sign-in that was not completed, access that was later revoked, or a company administrator who has not allowed the app.

No. These admin tools show the path of a message: whether it was sent, delivered, delayed or bounced. They do not show whether the recipient opened it. HawkOpen records opens and clicks separately, each with a category.

No. HawkOpen does not sell mailboxes or domains. You connect a mailbox you already have, through Google, Microsoft or IMAP and SMTP, including one on your own domain from any host that offers IMAP and SMTP.

Look for tiny remote images and redirected links: open the message source (in Gmail, Show original) and search for 1×1 images or link addresses on a tracking domain, or use a tracker-detecting extension. Emails tracked by HawkOpen say so at the end, with the link “Do not track my activity”.

Stop your mail program from loading remote images automatically: in Gmail choose to ask before displaying external images, in Outlook keep automatic picture downloads off, and on iPhone or Mac turn on Mail Privacy Protection. For an email tracked by HawkOpen you can also refuse tracking by the sender’s company with the link “Do not track my activity” at the end of the message.

Some mail apps and services load images through a proxy or block remote content by default, which hides or stops tracking images; Apple Mail with Mail Privacy Protection is one example, and privacy-focused providers such as Proton Mail describe built-in tracker protection. HawkOpen is not a mailbox provider and does not rank them.

On iPhone or iPad open Settings, then Mail (on newer versions Settings, Apps, Mail), tap Privacy Protection and turn on Protect Mail Activity. On a Mac open Mail, then Settings, Privacy, and select Protect Mail Activity.

Your mail app or a privacy extension found an image in the message that looks like a tracker: tiny, or with an address unique to you. It means the sender may learn when the image loads, not that your computer is infected; usually the tool has blocked or replaced the image.

Not with HawkOpen. It does not look up unknown senders or addresses. For emails you send through it, it shows at most the country of the network a request came from, never a city, a street or a name.

Usually the risk comes from clicking links or opening attachments, not from reading. Reading with images on can, however, tell the sender that a tracking image was loaded. HawkOpen is not an antivirus and does not check emails you receive for malware.

It is an Apple Mail message: Mail Privacy Protection could not fetch the images through Apple’s relay, often because of a VPN or network setting, and asks before loading them directly. It has nothing to do with HawkOpen.

Viva Insights is a Microsoft product, not HawkOpen, so its documentation and your organisation’s Microsoft 365 administrator are the right sources for what it shows and to whom. HawkOpen is not connected to it.

That is a different problem from tracking. Check your provider’s security page for recent sign-ins, devices and connected apps, remove what you do not recognise and change your password. A tracking pixel only reports that an image loaded; it gives no access to your mailbox.

Neither gives senders open tracking by default. Outlook and Google Workspace offer read receipts, which you can decline. Senders who want to know about opens add a tracker, such as HawkOpen, on top.

The feature hides your network address and loads images in advance, but it does not hide what you do yourself: clicking a tracked link, replying or sending a read receipt still tells the sender you engaged.

It identifies which recipient’s copy was loaded, yes: each copy has its own image address. What Apple hides is your network and the moment you read, because it loads the image in advance; HawkOpen marks such loads as Apple Mail Privacy Protection.

Usually a setting: your mail app is set to block remote content, a privacy feature could not load it, or your network or company filter blocks it. Look in the app’s privacy or image settings.

According to Apple, if “Limit IP Address Tracking” is off for a Wi-Fi or mobile network, Mail does not hide your IP address on that network. It is an Apple setting; HawkOpen only classifies the requests it receives.

France’s CNIL treats tracking pixels in emails as trackers that generally need the recipient’s consent, with narrow exceptions. Spain’s AEPD said in 2014 that pixels in advertising emails need active consent before the first such email.

The CNIL’s 2026 recommendation allows only narrow exceptions, among them the security of authentication and the deliverability of a service the recipient asked for. Measuring interest in an offer is not one of them.

No. The notice tells recipients about tracking and lets them turn it off, but it is not their consent. Where consent is required, the company that tracks must get it before the first tracked email.

A tracking pixel processes personal data, so the GDPR applies, and the rules on reading information from a device (ePrivacy; in Spain article 22(2) of the LSSI) apply as well. HawkOpen cannot make a pixel meet these rules by itself: the legal basis and any consent depend on the company that tracks.

The documents HawkOpen relies on point to consent, not legitimate interest, for tracking pixels: Spain’s AEPD and France’s CNIL call for the recipient’s prior consent, with narrow exceptions. The GDPR legal basis and the device rules are assessed separately, so a legitimate interest under the GDPR does not by itself settle the pixel question.

Sanctions are possible. In the Mailtrack case (PS/00328/2022) Spain’s AEPD fined the provider of the tracking tool and kept the fines in place on appeal (RR/00541/2023).

There are three different questions: whether you may send someone marketing emails, whether you may measure their opens and clicks, and on which legal basis you process their personal data. Each has its own rules, and how many statements you need depends on your purposes and the law that applies, not on one universal number.

Handle two things separately: whether you may send each email, and whether you may track it. HawkOpen helps with the mechanics, such as an unsubscribe link and one-click unsubscribe headers in every campaign copy and a tracking notice, but it does not check your list or your legal basis.

HawkOpen does not provide consent wording for your newsletter or marketing forms. Consent to marketing, consent to tracking and the legal basis for processing data are different matters, so wording that fits one does not cover the others. For tracking, HawkOpen has its own consent form, which records consent only when the person confirms it on the page.

It depends on the country, on who the recipient is and on your relationship with them; HawkOpen does not decide this for you. Whether you may send an email and whether you may track it are two separate questions.

The Italian data protection authority, the Garante, has published guidelines on tracking pixels in emails. As a rule they require the recipient’s prior consent, and they describe specific, narrowly defined exceptions, for example for aggregate statistics under certain conditions. Writing the email or the notice in Italian does not by itself meet these guidelines.

It depends on the kind of message and the country. Rules on marketing messages usually require an easy way to object, for example CAN-SPAM in the United States for commercial emails, B2B ones included; purely transactional or service messages are often treated differently. Withdrawing consent to tracking is a separate matter.

Courts decide that under the rules of each country. HawkOpen can give you an evidence report for a sent email: it records what HawkOpen’s systems observed, but it does not prove that the email reached the inbox or that anyone saw or read it.

You must have the authority to connect your mailboxes, contact your recipients, upload material and process personal data. The terms forbid unlawful surveillance, unsolicited bulk messaging, credential theft, malware distribution and misleading claims about tracking evidence.

HawkOpen is built to measure responses to emails you send, not to watch other people’s mailboxes, and its terms forbid unlawful surveillance. The rules on monitoring employees depend on the country and the employment relationship, and this answer does not assess them.

Roles follow the real decisions and data flows, not the label in a contract. The company that decides whom it writes to, what it sends and whether it tracks usually acts as controller for that processing; a provider that runs the tracking only on its instructions can be a processor, and a provider that uses the data for its own purposes is assessed differently. Each side keeps its own legal duties.

Often yes: an email address or message that relates to an identifiable person is personal data, and the GDPR applies to processing it. Whether a given address, such as a generic company mailbox, identifies a person depends on the case.

The documents HawkOpen relies on name no general B2B exception for tracking pixels, and calling a contact B2B does not on its own remove the requirements. Spain’s AEPD and France’s CNIL describe prior consent as the rule for pixels, with narrow exceptions.

HawkOpen’s legal documents do not cover Canada or other countries outside the EU and the US, nor every EU country, so this answer does not describe their rules. Check the rules of the country where your recipients are, or ask a local adviser.

It depends on the situation. Rules on children’s data apply in particular where a service is directed at children or a company knows it collects their data; in the United States, COPPA concerns certain situations involving children under 13. A student is not automatically a child. HawkOpen does not know a recipient’s age and has no special feature for minors.

The company decides why and whom it tracks, so it needs a legal basis, must inform recipients and, where consent is required, must obtain it before tracking, document it and handle withdrawals. The provider has its own duties: to run the service as the contract describes, to follow the company’s instructions where it acts as processor and to secure the data. A contract under article 28 of the GDPR should match how the service really works.

An existing relationship does not on its own settle the tracking question. France’s CNIL set special transitional rules for addresses collected before 14 April 2026: informing those recipients properly and in time, in principle by 14 July 2026, may allow an existing practice to continue unchanged; this is not a general permission for new lists.

HawkOpen has no templates for records of processing or for a data protection impact assessment, and it does not prepare them for you. Whether your tracking needs an impact assessment is something your adviser should decide for your case.

No. HawkOpen describes what the rules and its own legal documents say and what the product does, but it does not assess your situation. The legal basis and the required form depend on your country, purpose and recipients.

Record what the person consciously accepted and how: the purpose, the information shown, the moment and the action they took. Opening a link, an unknown click or an automated security scanner does not prove consent. HawkOpen’s consent form records consent only when the person ticks the confirmation and presses the button on the page.

HawkOpen’s legal documents do not cover Brazilian law, so this answer does not assess the LGPD. Check the guidance of Brazil’s data protection authority (ANPD) or ask an adviser in Brazil.

Showing many people’s addresses to each other can be a data protection problem; whether it leads to a fine depends on the country and the case, and HawkOpen’s legal documents do not cover it. HawkOpen campaigns avoid the issue: each recipient gets a separate copy and sees only their own address.

There is no one universal number. In Poland, sending marketing by email, measuring opens and clicks, and processing personal data are governed by different rules, and how many statements you need depends on your purposes and the law that applies. This answer does not count them for your case.

A tool alone cannot make your tracking meet the GDPR: that depends on your purpose, your legal basis, the information you give and, where required, the recipient’s prior consent. HawkOpen makes no such promise; it says what it does.

A click alone is weak proof. Security scanners and link previews open links in emails automatically, and a person may click without knowing what they agree to, so record what the person consciously accepted and how. The email that asks for consent also needs its own basis under the rules on communications.

Yes, the difference matters, mostly under the rules on electronic communications rather than the GDPR itself: marketing emails often need consent or a specific exception, while messages needed to perform a contract or provide a service usually rest on another basis. Whether you may track an email is a separate question for both kinds, and the rules differ by country.

No. HawkOpen does not detect where a recipient is and does not switch tracking off by region on its own; it applies the same rule everywhere: a recipient is tracked only when your company has recorded their consent. You can also exclude countries yourself: HawkOpen recognises them only by the address ending, such as .de or .fr.

HawkOpen has no option for that: once an address unsubscribes, for example through the “Do not send me messages” link, HawkOpen sends it no further messages from anyone in your company, neither campaigns nor single emails.

Some countries allow marketing emails to existing customers without new consent under strict conditions, for example the UK soft opt-in and article 21 of Spain’s LSSI: your own similar products or services, contact details obtained in a sale, and an easy way to object when the details are collected and in every message. The conditions differ by country, and a B2B label alone does not create the exception.

For tracking pixels, the documents HawkOpen relies on point to active consent: Spain’s AEPD (report 0011/2014, on pixels in advertising emails) said that a link to a privacy policy plus no objection is not enough. Silence or simply keeping a subscription is therefore a weak basis for pixel tracking.

Double opt-in means a person signs up and then confirms through a link sent to their address, which helps show that the address owner really agreed. Whether it is required depends on the country and the practice of its authorities and courts; HawkOpen’s legal documents do not cover it, and HawkOpen has no double opt-in feature.

Not automatically. The CCPA covers for-profit businesses that do business in California, collect personal information of California residents or have it collected for them, decide why and how it is processed, and meet at least one of its thresholds. Being small does not on its own exempt a business, and some duties also reach service providers.

In California there have been lawsuits over various tracking technologies under the California Invasion of Privacy Act (CIPA), as wiretapping or as a “pen register”. The outcome depends on the technology used, the legal basis of the claim and the specific circumstances; HawkOpen makes no claim about how CIPA applies to you.

HawkOpen does not find or sell email addresses, and its legal documents do not assess how addresses are collected. In the EU, a work address assigned to a person can be personal data, and being published online does not make it free to use for marketing.

HawkOpen offers the same tools wherever people live: a recipient enters on the HawkOpen privacy page a one-time code sent to their address, which confirms only access to that mailbox, and can then download the tracking data about that address or request erasure, and the account owner can export or delete account data. Whether these tools meet the CCPA’s requirements in your case is not assessed here.

Yes. According to the US Federal Trade Commission, CAN-SPAM covers commercial email, including business-to-business email. Among other things it requires accurate header information and subject lines, a valid physical postal address and a working way to opt out that is honoured promptly. Purely transactional or relationship messages are treated differently.

CAN-SPAM, as the US Federal Trade Commission describes it, deals with the content of commercial email, opting out and identifying the sender; it does not settle tracking pixels. Other US federal and state laws may apply to tracking, and HawkOpen’s legal documents do not analyse them.

The US Federal Trade Commission’s guide lists, among others: no false or misleading header information, no deceptive subject lines, identifying the message as an ad where required, a valid physical postal address, a clear way to opt out and honouring opt-outs within 10 business days. Some of these rules apply to commercial messages only; transactional or relationship messages have narrower requirements.

No. The only line HawkOpen adds for opting out carries the “Do not send me messages” link and no address. Add your company’s valid physical postal address to the text of your email or campaign yourself; HawkOpen does not check that it is there.

Do not use HawkOpen for health information or protected student records for now. HawkOpen makes no claim under US health privacy law or FERPA, and it offers no special contract terms for such data.

Yes. HawkOpen adds the same notice to every tracked email, wherever the recipient is, and tracks a recipient only when your company has recorded their consent. Its language follows the text of the email, so an English email gets the English notice.

It can make a difference, because an address assigned to a person can be personal data even when it is a work address, while a generic alias may not identify anyone. The rules depend on the country, and HawkOpen’s legal documents do not assess this, so this answer gives only general information.

An electronic signature is data in electronic form that a person uses to sign, such as a drawn signature or a typed name; the EU eIDAS Regulation defines it in Article 3(10). HawkOpen offers this basic, simple type.

Neither. HawkOpen offers only a simple electronic signature; it is not advanced or qualified, and HawkOpen does not issue qualified certificates. For a qualified signature you need a qualified trust service provider.

The HawkOpen Free plan includes 1 signature request a month. The person who signs needs no account; you need a free HawkOpen account to send the request. For now the e-signature is a preview, because it accepts documents only once external file scanning is switched on.

HawkOpen does not edit PDF or Word files. It sends a PDF to the person who should sign: they open a link, confirm access with a code from the email, and draw a signature or type their name. For now this is a preview until external file scanning is switched on.

In HawkOpen you create a signature request with the signer’s email address. HawkOpen emails them a link; they confirm access with a one-time code, then sign or decline, and you are notified and get an evidence report. For now this is a preview until external file scanning is switched on.

Signature requests are part of the HawkOpen plans: Free includes 1 a month, Pro 5 a month and Business has no monthly limit. For now the e-signature is a preview, because it accepts documents only once external file scanning is switched on.

No. HawkOpen does not connect to national e-ID schemes, trusted profiles, government signature services or qualified signature cards. Its signature is simple: the signer draws it or types a name after confirming a code from the email.

HawkOpen does not rank e-signature apps. Choose by the signature level you need first: for a qualified signature you need a qualified trust service provider; for a simple signature with an evidence report, HawkOpen is one option, still in preview.

The EU eIDAS Regulation has three levels. A simple electronic signature is data in electronic form attached to or logically associated with other data and used by the signer to sign. An advanced signature is also uniquely linked to and capable of identifying the signer, created with signature data the signer can use, with a high level of confidence, under their sole control, and reveals any later change. A qualified signature is an advanced one made with a qualified device and based on a qualified certificate.

“Electronic signature” is the broad legal term: data in electronic form attached to or logically associated with what is being signed and used to sign it. “Digital signature” usually means the cryptographic technique behind advanced and qualified signatures; in Italy, “firma digitale” is the name of a type of qualified signature.

In the EU an electronic signature cannot be denied legal effect or refused as evidence just because it is electronic (eIDAS Article 25(1)). The eIDAS Regulation guarantees a qualified signature the equivalent effect of a handwritten signature; the effects of other signatures depend on the applicable law and the circumstances.

It depends on the country, the type of document and the form the law requires. Where no particular form is required, a simple signature can often be used; where the law requires written form or a qualified signature, check whether and how an electronic form can meet that requirement.

A court can admit an electronic signature as evidence; how much weight it gets depends on the applicable law and the circumstances of the case. HawkOpen’s evidence report helps by recording what happened during the signing.

A typed name or a name at the end of an email can count as a simple electronic signature in many legal systems, but whether it binds you depends on the country, the document and the form the law requires. In HawkOpen the signer can type their name instead of drawing, after confirming a code from the email.

No account is needed. The signer opens the link from the invitation email, confirms access with an 8-digit code sent to the same address, reads the PDF, ticks the consent box and draws a signature or types their name, or declines.

HawkOpen sends the code by email, not by text message, to the address the request was made for. Check spam and other folders, wait a minute and request a new code on the page; each code is valid for 10 minutes.

A signing link works for at most 7 days, and you can set an earlier end date when you create the request. After that the link no longer opens, and an expired request cannot be extended: send a new one.

The signer can press “Decline to sign” and confirm. The request then closes for good, the decline is recorded with its time, and HawkOpen emails you.

While the request is waiting, you can send a reminder, which repeats the invitation, and you can delete the request at any time. You cannot edit it: to change the document, signer or end date, delete it and create a new one.

Yes, by hand: while the request is waiting for a signature, you send a reminder from your dashboard and HawkOpen emails the signer again. There are no automatic reminders on a schedule for signature requests.

Not in one request. A HawkOpen signature request has exactly one signer, so there is no signing order either. For several people, create a separate request for each; each gets its own evidence report.

No. The signer reads the PDF and adds one signature, drawn or typed, for the whole document; there are no form fields, initials on each page or date fields. Fill in the PDF before you send it.

Both. The signer draws the signature with a mouse, finger or pen in a box on the page, or types their name. HawkOpen needs a drawing with enough points or a typed name of at least two characters.

The signing page and the emails to the signer (the invitation, the reminder and the one-time code) are in English, Polish, German, Spanish, French, Portuguese and Italian. The language is the one chosen for the recipient when the request is created, otherwise the language of the sender’s dashboard; when neither is set, the page and the code email follow the signer’s browser, and the invitation and reminder are in English. The consent sentence on the page is in that same language.

Yes. The signing page works in a phone or tablet browser, and the signature box accepts a finger or a stylus. No app is needed.

The report lists the document title and its SHA-256 fingerprint, the signer’s name and email address, IP address and browser, the recorded consent, the times the request was created, the invitation was accepted by the mail provider, the document was viewed and signed, and the drawn or typed signature.

After the document is signed, you download the evidence report as a PDF from your dashboard. HawkOpen does not stamp the signature onto your document: the original PDF stays unchanged, and the signature appears in the separate report.

Not automatically. After signing, the signer sees a confirmation page, and HawkOpen emails only you. If the signer needs a copy, send them the PDF and the evidence report yourself.

The report contains a verification link that anyone can open without an account. The page checks HawkOpen’s Ed25519 signature on the record and shows only the document’s SHA-256 fingerprint, the key ID and the time of signing; it shows no name, email address or IP address of the signer.

Compare fingerprints. The evidence report contains the SHA-256 fingerprint of the original PDF; compute the fingerprint of your copy with any SHA-256 tool (for example certutil on Windows or shasum on a Mac) and compare. If even one byte changed, they differ.

No. The times in the report come from HawkOpen’s server clock at the moment of each event. They are not a qualified electronic timestamp from a trust service provider.

No. HawkOpen checks only that the signer can read emails at the address on the request, by sending a one-time code there. That shows access to the mailbox, not who the signer is or whether they may sign for a company; HawkOpen does not check ID documents, phone numbers or faces.

The signer’s email address and name (if you entered one), the IP address and browser seen when they sign or decline, their consent, the drawn signature or typed name, and the time of each step. The signed record keeps only a hash of the email address, and the public verification page shows no address at all.

HawkOpen has not published how long it keeps signed documents and evidence reports. Download the report after signing and keep it with the original PDF, so your evidence does not depend on HawkOpen.

A signature request asks one person to sign a PDF with a drawn or typed signature and produces an evidence report. Accepting a proposal is a button on a proposal link that records the client’s decision as a confirmation signed by HawkOpen, without a drawn or typed signature.

First check which signature your document needs, which depends on the country, the type of document and the form required; for a qualified signature, use a qualified trust service provider. When you sign, use only a link you expected, check the sender and the document, and keep the evidence report.

Typed: yes, a typed name is one of the two ways to sign in HawkOpen. Notarized or apostilled: not through HawkOpen; a notary or a public authority does that under its own rules. Forged: any simple signature can be imitated, which is why HawkOpen records how it was made.

HawkOpen has not published an accessibility statement for the signing page. A signer who cannot draw can type their name instead of drawing a signature.

No. HawkOpen collects a simple electronic signature from a person; it does not offer electronic seals or stamps for companies. An eIDAS electronic seal, advanced or qualified, comes from a trust service provider.

No. Each signature request is created on its own, for one PDF and one signer; there are no templates or bulk sending for signatures.

It depends on the country, the type of contract and the form the law requires for it. Some countries require written form or a qualified electronic signature for certain employment or tenancy documents; in those cases a simple signature like HawkOpen’s may not be enough.

In HawkOpen the signer can always decline instead of signing. Whether a counterparty must accept an electronic signature, and how a signature can be contested, depends on the contract and the applicable law. In the EU an electronic signature cannot be denied legal effect or refused as evidence only because it is electronic; how much weight it gets depends on the law and the circumstances.

The ESIGN Act of 2000 is a US federal law under which a signature or contract may not be denied legal effect only because it is electronic; most states have similar rules based on UETA. That does not make every contract valid. HawkOpen describes its signature under the EU eIDAS Regulation as a simple electronic signature and has not analysed US law for it.

It depends on the country, the type of document and the form required, and on what the contract says. If the contract or the law asks only for text form, an email can be enough; if it requires written form, check whether and how an electronic form can replace it. Read the termination clause first.

Send the PDF as a HawkOpen link instead of an attachment. Once the recipient agrees on the PDF page, HawkOpen records each viewing session and the active time on every page; without that consent you see no session. For now this is a preview: it works only once external file scanning is switched on.

No. Once an attachment is downloaded, the file is on the recipient’s device and no tool can reliably see it being opened. Instead, HawkOpen shares the PDF as a tracked link; for now this is a preview until external file scanning is switched on.

Yes, for a PDF shared as a HawkOpen link, once the recipient agrees on the PDF page to the measuring. For each viewing session HawkOpen adds up the active time on every page. Time counts only while the tab is visible and focused, the page is at least half in view and the reader was active in the last 30 seconds.

Because HawkOpen accepts files only after an external service has checked them for malware and cleaned them, and that service is not switched on yet. Until it is, PDF tracking, proposals, video messages and e-signature are a preview and uploads are refused.

No. HawkOpen cannot see who opened a Google Drive file; Google Drive has its own activity information, which depends on your account type. HawkOpen tracks PDFs that you share as HawkOpen links, per recipient, and for now this is a preview until external file scanning is switched on.

Document tracking means sharing a file as a link instead of an attachment, so you can see when and for how long it is viewed. In HawkOpen you upload a PDF, give each recipient access, and see viewing sessions and active time on each page once the recipient agrees to it on the PDF page.

An attachment is a copy that leaves your hands once sent: you cannot see whether it was opened or take it back. A HawkOpen link keeps the file on HawkOpen, so you can end a recipient’s access and, if the recipient agrees to it on the PDF page, see viewing sessions and time per page.

Not reliably. A tracking pixel works in the body of an email, not inside an attached file, and a PDF that tries to contact a server when opened is usually blocked by PDF readers or flagged as suspicious. HawkOpen does not add tracking code to your files.

A PDF link takes one PDF file of up to 10 MB. Any number of pages can be viewed, but time per page is recorded only for the first 500 pages.

Yes, once the recipient has agreed on the PDF page to the measuring; the consent covers your company’s documents until the recipient withdraws it. Each time the PDF is then opened in a new browser session, HawkOpen records a separate viewing session: when it started, when it was last active, how long it lasted, the IP address and the browser.

Yes, on the Business plan: you can set an expiry date and a maximum number of views for a PDF link and change them later. After the date or the limit, the viewer sees a page saying that the link has expired or that the view limit was reached.

HawkOpen uses a one-time code instead of a password. You give access to a specific email address; when that person opens the link, HawkOpen emails them an 8-digit code, and the document opens only after they enter it.

No. The recipient opens the link in an ordinary web browser, enters the one-time code that HawkOpen emails to them, and reads the document. They do not install anything or create an account.

Not by name. For visits the recipient agreed to have measured, the session list shows when each viewing session happened, how long it lasted, the IP address and the browser. Because access is given per email address and confirmed with a code sent there, a viewer must have had access to one of the mailboxes you chose.

For PDF links, HawkOpen does not mark forwarding. A forwarded PDF link is of little use anyway: the one-time code goes to the address you gave access to, not to the person who received the forward. Proposal links do mark a view as forwarded.

A PDF link has no download switch: the viewer shows the document in the browser, and what a browser can display it can usually also save. On proposal links, downloading is off unless you allow it, and while it is off a watermark is on by default.

On proposal links, yes: a print attempt in the viewer is recorded in the proposal’s report, together with whether downloading was allowed. Ordinary PDF links do not record printing.

Yes, on the Business plan. The viewer then shows a faint diagonal text over the pages with the viewing session’s ID, the date and time and the word HawkOpen. The PDF file itself is not changed.

You can revoke one recipient’s access or delete the whole document, and the link stops working. You cannot swap the file behind an existing link: upload the new version and send a new link.

On the Business plan, yes: switch on email alerts for PDFs in your settings and HawkOpen emails you for each new viewing session that the recipient agreed to have measured on the PDF page. The setting is off by default. On other plans you see those sessions in the dashboard.

Not today. The PDF viewer is a HawkOpen page with the HawkOpen name in its header, and you cannot replace it with your own logo or colours.

PDF links and signature requests accept PDF files only. Proposal links also accept Word, PowerPoint and OpenDocument files and images, which HawkOpen converts to PDF.

Security scanners and link previews open links before people do, and many tools count those as views or clicks. HawkOpen labels likely scanner clicks in emails instead of counting them as people, and its PDF, video and signing pages ask for a one-time code that scanners cannot enter.

HawkOpen cannot judge another company’s links. Document-sharing links are often blocked by company filters because attackers imitate them; check the sender and the real address of the link before entering anything.

On the Business plan, HawkOpen can read the text inside a PDF, sort the document as an invoice, contract or proposal by keywords, and list possible email addresses, dates, amounts and reference numbers. It does not read scans or handwriting: there is no OCR.

Not with HawkOpen. Its PDF viewer sends no data to Google Analytics; views and time per page, measured only with the recipient’s consent, appear only in your HawkOpen dashboard.

No. Your PDFs appear in one list with their title, creation date, expiry, view limit and watermark setting; there are no folders or tags.

No. A PDF link always shows the file you uploaded, and you cannot add a new version to it. Upload the new version as a separate document; each has its own sessions and page statistics, which you can compare yourself.

Yes. The viewer is a web page that adapts to narrow screens, so the recipient reads the document in their phone’s browser without an app. Time per page is measured the same way as on a computer, and likewise only after the recipient agrees to it on the PDF page.

HawkOpen does not share folders, so this does not come up in HawkOpen; in folder-sharing services it usually depends on how the folder was shared, so check that service’s help. In HawkOpen every PDF has its own link, and a document added later needs its own access.

A video message is a short video that you upload and send as a HawkOpen link; if the recipient agrees to it on the video page, you then see whether and how much of it was watched. Video messages are part of the Pro and Business plans.

Once the recipient agrees on the video page, HawkOpen records for each viewing session the watch time, the share of the video actually played and whether it was watched to the end (at least 95%). Skipping ahead does not count as watching.

Both share a file as a link with per-recipient access and a one-time code, and both measure only after the recipient agrees on the page. A PDF link records time on each page (all plans; Business adds expiry, view limit and watermark); a video link records watch time, share watched and complete views (Pro and Business).

Check what a tool can access and who runs the service behind it. HawkOpen has not had an independent security assessment yet; it is still an open step before full release, so HawkOpen makes no certification claims.

No. HawkOpen has no independent security certification or audit report yet, and it does not claim one. An independent security assessment is still an open step before full release.

HawkOpen encrypts its application secrets, such as access to connected mailboxes, and stored document files with AES-256-GCM. Production key management is still an open step before full release.

HawkOpen’s application code keeps each account’s data separate, so another customer’s account does not show your messages, events or documents. Separation at database level is still an open step before full release.

Because Google offers only one permission for IMAP and SMTP, and it covers the whole mailbox. HawkOpen uses that connection to send your emails, detect replies and show your mail in its inbox; Outlook connects with IMAP and SMTP permissions.

A tracking pixel is an ordinary tiny image, so loading it does not run code on your device. The risk is to privacy, not to security: it tells the sender that the image was loaded.

Every uploaded file must pass an external malware scan before HawkOpen stores it, and without that scanning service HawkOpen refuses uploads. The scanning service is not switched on yet, so PDF, video and e-signature uploads are refused for now.

With a one-time code: HawkOpen sends an 8-digit code to the recipient’s email address, valid for 10 minutes. In production a PDF, video or signing link always asks for it before the document opens; a proposal link asks for it before opening only when you switch on email verification, and always before the client accepts, signs or takes another action.

Yes. On the Business plan each webhook delivery carries an X-HawkOpen-Signature header, an HMAC signature made with your endpoint’s secret, so your server can check that the message came from HawkOpen and was not changed.

You sign in with your email address and password, or with a passkey that you have added in your account. HawkOpen has no separate code from an authenticator app or text message; a passkey is the stronger option.

If you forgot your password, use “Forgot password” on the sign-in page: HawkOpen emails a reset link that works for one hour. If you can no longer use the email address of the account, write to HawkOpen through the contact details on its Terms / Imprint page.

Yes. Your account settings list your own signed-in sessions, and you can sign out the ones you do not recognise. To change a password you have forgotten or want to replace, use the reset link from the sign-in page.

HawkOpen allows at most 10 sign-in attempts in 5 minutes from one network, and after 5 wrong passwords in a row it locks the account for 15 minutes. A locked account gets the same answer as a wrong password, so an attacker cannot tell the difference.

Yes. HawkOpen’s server sends a content security policy with its responses: data responses allow no content and no framing, and pages run only scripts and styles marked with a one-time value for that response.

For campaigns, yes. Before a campaign goes out HawkOpen runs a content check: it blocks a campaign with a valid payment card number or an executable or macro attachment, and it warns about things such as a national ID number, which you can then confirm. A single email sent from the dashboard or the browser extension is not checked.

Not as standard features yet. Company single sign-on (SAML or OIDC) and SCIM user provisioning are not switched on in HawkOpen, and there is no published audit-log view for team administrators.

Write to HawkOpen through the contact details on its Terms / Imprint page. HawkOpen has not published a formal disclosure policy or a bug bounty programme yet.

Yes, as far as the functions you use need it: HawkOpen’s software sends your emails, adds tracking where it is switched on, checks incoming mail for replies and, if you read mail in HawkOpen’s inbox, loads your messages to show them to you. Reply detection itself reads only the headers of unread messages, such as sender, subject and reply identifiers, not the message text.

The draft data processing agreement (DPA) that every customer accepts names the European Union as the place of storage: Amazon Web Services, region eu-south-2 in Spain. It is still a draft awaiting legal review, and its list of sub-processors is marked as to be confirmed before publication.

Depending on the features you use: account and mailbox connection data, message and recipient data, classified opens and clicks, replies, campaign outcomes, documents you submit, and security and audit records. HawkOpen’s server also receives the full text of each email it tracks or sends, because it builds the tracked copy from it.

Yes. The account owner can download an export of the account data as a file from the account privacy tools.

Request deletion in the account privacy tools: confirm with your password and the phrase DELETE MY ACCOUNT. HawkOpen deletes the account after a waiting period of at most 30 days, and you can cancel the request until then.

No. HawkOpen’s code does not train AI models and does not send your data to external AI services. Open and click verdicts come from fixed, named rules, and document analysis is plain text extraction with fixed rules.

HawkOpen’s privacy page lists what its code uses data for: the product functions you request, account administration, security, fraud prevention, diagnostics and privacy requests. Selling data and advertising are not among them, and HawkOpen’s public pages set no advertising cookies.

The public pages, legal pages and the signature generator set no analytics or advertising cookies. After you sign in, HawkOpen uses a secure session cookie to keep you signed in.

Yes. A data processing agreement (DPA, Article 28 GDPR) is one of the contract documents every customer accepts, on every plan, with one tick box together with the Terms, the Privacy Policy and the Message Tracking Terms; tracking stays locked until the current version is accepted. The DPA is still a draft awaiting legal review and is marked as such.

The draft data processing agreement (DPA) that every customer accepts lists them: Amazon Web Services EMEA SARL (hosting, database, file storage and system email, region eu-south-2 in Spain), Cloudflare (DNS and protection of all public addresses, including tracking requests) and Stripe Payments Europe (payments). The draft marks this list as to be confirmed before publication.

HawkOpen has not published one retention period: it depends on the type of data, the plan, the account’s configuration and legal or audit limits. If you delete your account, HawkOpen erases it after a waiting period of at most 30 days.

Spanish law, under the draft Terms of Service that every customer accepts (still awaiting legal review). For business customers the Spanish courts named in the Terms have exclusive jurisdiction; consumers keep the protection of the mandatory rules of their country and may sue and be sued in the courts where they live. HawkOpen is operated by TriStiX S.L., a company in Spain.

The footer of every HawkOpen page links to Privacy, Terms / Imprint and Cookies, in English, Polish, German, Spanish and French. These pages describe the current controlled build; the production privacy notice will be reviewed for the final hosting, providers and countries before launch.

No. HawkOpen has not published a service level agreement or an uptime guarantee. The draft Terms say HawkOpen does not guarantee uninterrupted operation unless a separate service level is agreed for a paid plan, and the Free plan comes without a guaranteed availability level.

HawkOpen is made and operated by TriStiX S.L., a company in Spain. Its VAT ID is shown in the footer of every HawkOpen page.

The most common reasons are that your company has not switched tracking on (only its owner or an administrator can, after accepting the Message Tracking Terms) or that the recipient has no recorded consent for your company: without one, HawkOpen sends an ordinary email. The email may also not have gone through HawkOpen, for example with the extension off or with several recipients. On the Free plan links stop being tracked after 10 emails a month, but opens are still tracked.

Not from a phone app: HawkOpen has no mobile app. Scheduled sending is in the HawkOpen dashboard on the Pro and Business plans, and the email leaves at the chosen time from your connected mailbox.

Add the HawkOpen extension to Chrome, pin it to the toolbar and sign in to your HawkOpen account in it. Then open Gmail, Outlook on the web or Yahoo Mail and write a new email: the extension adds a tracking switch to it.

Yes. HawkOpen has a separate Firefox version that needs Firefox 109 or later. Once added and signed in, it works like the Chrome version in Gmail, Outlook on the web and Yahoo Mail.

Not yet. HawkOpen is in a controlled launch, and its site does not link to a store page for Chrome or Firefox. Until it does, you can send tracked emails from the HawkOpen dashboard through your connected mailbox, without the extension.

The Chrome version of the extension is meant for them too, because Edge, Brave and Opera accept Chrome extensions. HawkOpen does not publish separate test results for each of these browsers.

No. HawkOpen has extensions only for Chrome (also meant for Edge, Brave and Opera) and for Firefox. On a Mac you can use one of those browsers, or send tracked emails from the HawkOpen dashboard, which opens in Safari too.

Write the email in Gmail, Outlook on the web or Yahoo Mail to one recipient, leave the tracking switch on and send. With the extension a tracked email can have only one recipient, so CC and BCC are not tracked: for several people, send from the HawkOpen dashboard, where each address gets its own email.

Yes. Write the email in the dashboard, pick the connected mailbox it should go out from and add the recipients; each recipient gets a separate email, sent through your own mailbox; a recipient with a recorded consent for your company gets their own tracker, the others an ordinary email. This works with any connected mailbox, including one you otherwise use only in a desktop mail program.

Yes, if tracking is switched on for your company and a consent is recorded for the test address, for example through a consent form link you create for it and confirm yourself. Send it to a second address of yours at another provider, not to the same mailbox. Wait a few minutes, then open it with images shown and click a link: you will see each event with its category, and early opens by your provider’s proxy or scanner labelled as such.

Only a little, and only in the copy of a recipient whose consent for your company is recorded. The tracking image is a 1×1 pixel nobody sees, and links still show the same text but lead through a HawkOpen address first. What the recipient does see is a short notice at the end, “This message contains HawkOpen tracking elements.”, with the link “Do not track my activity”; on the Free plan there is also a short HawkOpen line in the footer.

Check that you use Chrome or Firefox 109 or later (or Edge, Brave or Opera), that the extension is switched on and signed in to your HawkOpen account, and reload the Gmail tab. The tracking switch appears when you start a new email, not in the inbox list.

Yes. In the extension each new email has its own tracking switch, and in the extension options you choose whether new emails start with tracking on or off. In the HawkOpen dashboard each message and each campaign has its own switches for opens and for links. For the whole company tracking is off by default: only its owner or an administrator switches it on, for every message or only for those where the sender switches it on.

Tracking needs an HTML email. The open signal is a tiny image, and a plain-text email cannot carry an image; links are tracked only when they are real links in HTML. In a plain-text email neither works, but a reply is still a reply.

No. HawkOpen is in a controlled launch and has not published a status page or a service level (uptime) guarantee. Its terms say that service levels still have to be set before production sales.

The operator of HawkOpen, TriStiX S.L., and its contact details are listed on the Terms / Imprint page linked at the bottom of the site. HawkOpen has not published support hours or a promised response time.

HawkOpen has not published a list of countries. The site is in seven languages, prices are shown in euros and US dollars, and the operator is TriStiX S.L. in Spain. HawkOpen is in a controlled launch, so not every provider or feature is offered in production yet.

It is still in a controlled launch. Some steps remain before a full public launch, among them the file-scanning service that PDF, video and signature uploads need, and an independent security assessment. HawkOpen has not published a roadmap with dates.

The website is in seven languages: English, Polish, German, Spanish, French, Portuguese and Italian. The app itself is in five of them: English, Polish, German, Spanish and French. The tracking notice in your emails and the pages for recipients are in all seven.

No to both. HawkOpen’s code is not published as open source, and HawkOpen is offered only as a hosted service with the Free, Pro and Business plans; there is no version to install on your own server.

HawkOpen has not published an accessibility statement or an audit against WCAG, so it makes no conformance claim. The public pages have basics such as a link that skips straight to the main content and a language set for each page.

Only by a moment. Before an email leaves, the extension asks HawkOpen to prepare it for that one recipient (with a tiny image and tracked links when that recipient is to be tracked), which usually takes a short moment. HawkOpen has not published speed measurements.

Extensions installed from the Chrome Web Store or Firefox Add-ons are updated by the browser automatically. HawkOpen is not listed in those stores yet, and it has not published an update schedule.

HawkOpen tracks the email, not the attachment. With the extension you attach files in Gmail, Outlook or Yahoo as usual, and your provider’s size limits apply. Emails sent from the HawkOpen dashboard or in a campaign cannot carry file attachments at all; share a link instead.

An open is recorded only when the recipient’s mail app loads the image, which can be long after the email arrived. Some providers load images through their own proxy at their own moment, and Apple Mail may load them in advance, so timing is not always the reading time. HawkOpen has not published a processing time.

It can happen. HawkOpen has not published a list of conflicting extensions, but other extensions that change Gmail’s writing window can hide or move the tracking switch. Switch them off one by one and reload Gmail to find the cause.

No. Tracking is added to an email when it is sent: a tiny image and tracked links made for that recipient. An email that already left without them cannot be tracked afterwards, by HawkOpen or by any other tool.

Yes. Your tracked emails and settings live in your HawkOpen account, not on the computer. On the other computer, add the extension to Chrome or Firefox and sign in, or simply open the HawkOpen dashboard in a browser.

The tracking itself does not depend on it: it is added to each email when you send it, and the results are in your HawkOpen history however Gmail groups your messages. HawkOpen has not published tests of how its marks in the Gmail message list look with Conversation View off.

Yes, as a shortcut. HawkOpen has no phone app, but its dashboard is a website: open it in your phone’s browser and use the browser’s menu to add it to the home screen. Sending tracked emails from your phone’s own mail app is not possible.

Yes, on the Pro and Business plans. Write the email in the HawkOpen dashboard, choose the date and time, and HawkOpen sends it then through your connected mailbox, with tracking for the recipients whose consent for your company is recorded, if your company has switched tracking on. The browser extension sends immediately and does not schedule.

Not for a single scheduled email: HawkOpen has no button to cancel or edit one once it is scheduled. Campaigns are different and can be paused, resumed or cancelled while they run.

No. HawkOpen sends a scheduled email once, at the time you chose, and a campaign is a one-time batch. There is no repeating schedule; for a regular email, schedule each one separately.

In the Outlook desktop app, “Delay delivery” keeps the email in your Outbox and sends it only if Outlook is open and online at that time. A scheduled email in HawkOpen does not depend on your computer: it is sent from HawkOpen’s servers through your connected mailbox.

The Free plan saves up to 3 templates; Pro and Business have no limit. A template holds a name, a subject and the email text. Templates are personal, so teammates do not see yours. In emails sent from the HawkOpen dashboard and in campaigns, HawkOpen fills in the recipient’s name and company and your sender name; it does not fill in other variables.

Yes. HawkOpen’s site has a free signature generator, with no sign-up: you fill in your details, see a live preview and copy the result into the signature settings of Gmail, Outlook or another mail program. It runs in your browser and does not send what you type to HawkOpen.

HawkOpen has not tested Gmail confidential mode and does not promise that tracking works there. In that mode Gmail controls how the message is shown, and recipients outside Gmail open it through a Google link, so send a normal email if tracking matters.

Only in a limited way. HawkOpen’s inbox has a function that translates a draft, but it works only where a translation service has been set up, and it is not part of the plan descriptions, so it may not be available in your account.

If you undo the send in time, the email never leaves, so there is nothing to open and no events are recorded. HawkOpen may still list it as prepared, because it prepared the tracking before Gmail held the email back; prepared does not mean sent.

An email campaign (also called a mailing) is one message sent to a list of people. In HawkOpen a campaign sends every person a separate copy from your own mailbox, so what each recipient did is recorded on its own.

Connect your Gmail, Outlook or IMAP/SMTP mailbox in HawkOpen, open Campaigns, add recipients (paste them, use a saved list or choose contacts), write the message and start. Campaigns are included in every plan.

Up to 50 recipients per campaign on Free and 500 on Pro and Business; on Business also up to 60,000 campaign recipients a month. Every plan includes campaigns.

You can send one email to many people as a campaign through your Gmail or Outlook account, each person getting a separate copy. Mail merge is limited: HawkOpen can fill in each recipient’s name and company and your sender name, but no other columns.

Yes, as a list of addresses: paste email and name lines from a spreadsheet, or import contacts from a CSV file. HawkOpen does not connect to Google Sheets; of the spreadsheet’s columns it keeps only the address and the name.

No. HawkOpen campaigns do not send file attachments at all, neither the same file nor a different one per person. Only the recipient’s name and company can differ between copies.

Send each person a separate copy, from the HawkOpen dashboard or as a campaign. Each copy can be tracked on its own, so for recipients who consented to tracking you see opens and clicks per person. One email with several addresses in To or CC cannot show who opened it.

Enter the addresses in the HawkOpen dashboard or in a campaign. HawkOpen then sends every person their own copy from your mailbox, so nobody sees the others’ addresses, and each copy is tracked on its own when that recipient consented to tracking.

Yes. While a campaign is running you can pause it, resume it later or cancel it. Copies that have not left yet wait or are dropped; a copy already being handed to your mail provider still goes out.

Yes, where tracking applies. A HawkOpen campaign is not one email with many addresses: every recipient gets a separate message with their own “Do not send me messages” link and, if that recipient consented to tracking, their own tracking image and tracked links, so opens and clicks belong to one person. Recipients without a recorded consent get a plain copy.

The campaign shows how many copies were sent, skipped, failed or cancelled. Each copy is a message of its own, so for every recipient you see replies when HawkOpen can read your mailbox, bounces and unsubscribes, and, for recipients who consented to tracking, opens and clicks with their classification.

No. A campaign has no send time and no sending window: it starts as soon as you create it. Single emails, on the other hand, can be scheduled on the Pro and Business plans.

Not automatically. HawkOpen has no segments built from behaviour, but the opens and clicks of tracked recipients are visible, so you can pick those addresses yourself and start a new campaign for them.

There is nothing to stop: a HawkOpen campaign is one send, not a sequence of several emails. It has no automatic follow-up steps, so a reply never triggers or cancels a later email.

HawkOpen’s own limits are the recipients per campaign (50 on Free, 500 on Pro and Business), 60,000 a month on Business and the plan’s daily sending limit; copies over today’s limit wait in the queue and go out on the following days. There is no warm-up and no speed setting, and your mail provider’s daily limit applies as well.

There is no manager approval step. HawkOpen runs two automatic checks instead: the Deliverability Guardian blocks bulk sending when recent bounces or rejections are too high, and a check for sensitive data can stop the campaign or ask you to confirm with a written reason.

There is no drag-and-drop editor, but you can put the campaign into a ready mail layout with your company’s colours, font and footer and change its blocks, such as headings, text, buttons and pictures. You write the message itself as text or HTML, and you can save templates with a name, a subject and the message: 3 on Free, without a limit on Pro and Business.

Yes, automatically. Every campaign copy ends with the line “Do not want further messages from this company sent through HawkOpen? Do not send me messages”, and it carries a one-click unsubscribe header that Gmail and other mail apps can show as their own button. You cannot remove either.

Not today. Your account has no setting for your own tracking domain: tracked links and the tracking image point to HawkOpen’s tracking address. If you prefer links that show only your own domain, switch link tracking off.

Only if the list address itself has a recorded consent to tracking, and even then the result says little: a list address is one recipient for HawkOpen, while the list server copies the same message to every member. All their opens and clicks land on that single address, so you cannot tell who did what.

No. Tracked emails in HawkOpen go to one recipient per copy, so a bounce message is matched only to the address that failed. The other recipients’ copies, opens and clicks are not affected.

For a small list, yes: a campaign sends each person a separate copy through your own Gmail, Outlook or IMAP/SMTP mailbox, up to 50 recipients at a time on Free and 500 on Pro and Business, with a “Do not send me messages” line in every copy. Only readers with a recorded consent are tracked.

On the Pro and Business plans, set a reminder on a sent email and choose after how many days. If no reply has been recorded by then, the reminder appears in your HawkOpen dashboard; if a reply came, it closes on its own.

Reply in the same thread after a few days, keep it short, restate the one thing you need and make answering easy. On the Business plan, HawkOpen’s Safe Follow-up writes a short draft for you at least 24 hours after the first email; you edit it and send it yourself.

On the Pro and Business plans, HawkOpen checks the inbox of each connected mailbox about once a minute: IMAP/SMTP mailboxes and Gmail or Outlook connected by signing in. A reply is recorded when it comes from the address you wrote to and belongs to the same conversation.

No. A delivery failure notice (bounce) is recorded as a bounce, never as a reply. Automatic replies, such as out-of-office and vacation messages, are recognised from their headers or their subject and are not counted: the email keeps waiting for a reply from the person.

Because an open is only recorded when the copy carries a tracking image, which needs the recipient’s recorded consent, and the recipient’s mail program loads it, while many block images. A reply is the stronger signal: once HawkOpen records it, the email is shown as replied, whatever the open count says.

Usually one of these: your plan has no reply detection, the mailbox is not connected, the reply was already read or moved out of the inbox before HawkOpen checked, or it came from another address or in a new conversation.

Safe Follow-up, on the Business plan, writes a short follow-up draft to a sent email at least 24 hours after it went out. You choose a professional, concise or warm tone and English, Polish, German, Spanish or French; you then edit the draft and send it yourself.

For most business emails, two to five working days is a fair first wait; for an urgent matter, one or two days. Base the timing on the reply, not on opens: an open is only a hint, while a reply settles it.

Yes, in a basic way: Gmail can suggest emails to follow up on, and Outlook lets you flag a message with a reminder. HawkOpen adds a reminder that knows about replies: on the Pro and Business plans it tells you after a set number of days only if no reply was recorded.

Wait about three to seven working days, or until a day or two before any validity date, then reply in the same thread with one clear question, for example whether anything is missing to decide. If the client consented to tracking, HawkOpen shows whether the email was opened or a link clicked, which can guide the tone, but it is not proof of reading.

Two or three polite follow-ups, spaced a few days to a week apart, are usually enough. The last one can say kindly that you will not write again about this and leave the door open, for example: “If the timing is not right, just let me know.”

Partly. HawkOpen keeps for each sent email what happened (replies and, for recipients who consented to tracking, opens and clicks with their classification) and, on the Pro and Business plans, reminders for emails without a reply. It has no spreadsheet template; on Pro and Business the CRM can export contacts and records to CSV.

HawkOpen reminders cannot cause this: they are notices to you in your dashboard and never send anything to the recipient. Follow-up emails you send yourself can hurt if they come too often, because annoyed people ignore them or mark them as spam.

Nobody can promise either way: spam filters weigh many signals, and a tracking image and rewritten links are two of them. In HawkOpen tracking is off until your company’s owner or an administrator switches it on, only recipients whose consent is recorded get a tracked copy, and a campaign can switch open or link tracking off when you want the plainest possible email.

Your mail provider sets the daily limit, not HawkOpen, because HawkOpen sends through your own Gmail, Outlook or IMAP/SMTP account. HawkOpen’s own limits for campaigns are 50 recipients per campaign on Free and 500 on Pro and Business, plus 60,000 a month on Business.

Partly. Every email ends with a “Do not send me messages” link, campaign emails also carry a one-click unsubscribe header that points to it, and they leave from your own mailbox. Domain authentication (SPF, DKIM, DMARC) is set up by you in your domain’s DNS; HawkOpen does not check it.

Common causes are a domain without SPF, DKIM or DMARC, sending to old or unknown addresses, recipients marking you as spam, and sudden large volumes. HawkOpen shows bounces and rejections, but it cannot see where an email landed in someone’s mailbox.

Either the provider refused or returned it (a bounce), or it arrived but went to spam or another folder. HawkOpen shows the first case per message; for the second, ask the recipient to check spam and other folders.

DMARC is a DNS record of your domain that tells receiving servers what to do with mail that fails SPF and DKIM checks. If you send from your own domain, especially to many people, you should have it. You set it up in your domain’s DNS; HawkOpen does not create or check it.

A bounce is a message the receiving server sends back because it could not deliver your email. A hard bounce is permanent (the address or domain does not exist); a soft bounce is temporary (full mailbox, server busy). HawkOpen stops sending to an address after a hard bounce.

HawkOpen does not check them: it does not read DNS records. You can check them yourself with a DNS lookup tool and in the headers of an email you sent to yourself.

DKIM is switched on in your mail provider’s admin console, which gives you a key to publish in your domain’s DNS. HawkOpen sends through your own mailbox, so it uses whatever DKIM your provider signs with and has no DKIM setting of its own.

Microsoft refused the email because your sending domain did not pass the required authentication (SPF, DKIM and DMARC). HawkOpen records it as a hard bounce and stops sending to that address.

No. HawkOpen does not receive spam complaints and does not read Google Postmaster Tools. It records unsubscribes, bounces and rejections; your spam rate at Gmail is visible only in Postmaster Tools.

It is a Business plan check of what happened to your emails in the last 30 days: accepted, rejected, deferred and bounced. It gives a score with reasons and pauses bulk sending when bounces or rejections are too high.

Neither. HawkOpen hands each email to the SMTP server of the mailbox you connected (Gmail, Outlook or your IMAP/SMTP provider), so it leaves from your provider. There are no HawkOpen sending IPs and no dedicated IP.

Yes. An address that bounced hard is blocked at once, one with repeated soft bounces is set aside, and addresses that unsubscribed or asked HawkOpen to erase their data are skipped. Campaigns never send them a copy.

Open counts are a weak signal in any outreach, so many senders switch open tracking off and keep link clicks and replies; HawkOpen lets you do that per campaign. HawkOpen also tracks only recipients whose consent is recorded for your company, so people who have not consented get an ordinary email. Its terms do not allow unsolicited bulk messaging.

Usually the mail app or the mailbox is the cause: no connection, a wrong password or expired sign-in, an attachment that is too large, or a sending limit reached. For emails sent through HawkOpen, each recipient shows its state: queued, accepted, deferred or rejected.

No. An email filed as spam produces no bounce: to the sender it looks accepted. A tracker only sees that no open or click came, and that can also mean blocked images or simply not read yet.

Gmail decides the tab from the whole message: many links and images, marketing layout and sending patterns push it towards Promotions. Tracking alone does not decide it, but a tracking image and redirected links add to that picture.

A mail server refused your email, either your own provider or the recipient’s. The error text and its code say why: codes starting with 5 are permanent, codes starting with 4 are temporary. HawkOpen shows the result per recipient.

Authentication only proves that the email really comes from your domain. Whether it lands in the inbox depends mostly on reputation: who you write to, how they react, how much you send and what the message looks like.

It can help: when a link shows one address but leads through another, filters may treat it with suspicion. In HawkOpen you can switch link tracking off on its own for a campaign or a message, and your company’s owner or an administrator can do it for the whole account, while open tracking stays.

As low as possible: with a clean list of people you know, hard bounces stay well under 1%. HawkOpen’s Deliverability Guardian marks 1% hard bounces as elevated, 2% as high and pauses bulk sending at 5%.

Start with replies, link clicks by people, bounces and unsubscribes. Treat open rate as a rough hint only, because privacy features and scanners load emails without a person.

Write a clear, specific subject, send to people who expect you, at a sensible frequency, and from a recognisable name. Measure the effect on replies and clicks, because open rate is distorted by Apple Mail Privacy Protection and scanners.

Not in HawkOpen: polls are part of the Business plan. You can try them with HawkOpen Intro, €1 for the first 20 days with full Business access. From day 21, Business continues with yearly billing at €90 a year plus VAT and renews every year until canceled. You can choose monthly billing at €11/month instead.

Security scanners in company mail systems open every link in an email, so a poll that counts a click as a vote gets a vote for every option. In HawkOpen a poll link only opens a confirmation page; the vote counts when the person presses the confirm button.

Yes. Create the poll in HawkOpen, copy the link for each answer and paste the links into your Outlook email. Because they are ordinary links, they work in Outlook on the web, in the desktop app and in any other mail app. Polls are part of the Business plan.

On the Business plan: create the poll in HawkOpen with one question and 2 to 6 answers, copy the link HawkOpen gives for each answer, and put the links into your email as text or buttons. They are ordinary links, so they work in Gmail, Outlook, Apple Mail and other mail apps.

No. A HawkOpen poll is one question with a single choice among 2 to 6 answers; recipients cannot pick several or write their own text.

You see only the number of votes and the percentage for each answer, not names or email addresses. To stop double voting, HawkOpen keeps a coded fingerprint of the voter’s connection (or of a voter code in the link), which it does not show to you.

In the HawkOpen dashboard, under Polls: each poll shows the votes and the percentage for each answer and the total. There is no export file; copy the numbers if you need them elsewhere.

No. A HawkOpen poll has no end date and cannot be closed; its links keep accepting votes. If timing matters, state the deadline in your email and read the results at that time.

HawkOpen does not embed other services’ forms. Most mail apps do not run embedded forms anyway, so the usual way is a link to the form in the email. HawkOpen’s own poll works the same way: one link per answer, with a confirmation page.

Not directly: HawkOpen has no ready-made connection to any CRM, including Pipedrive, and no public API with keys. On the Business plan it sends signed webhooks for opens, clicks, replies, bounces and unsubscribes, which you can pass on, for example through a Zapier Catch Hook.

Yes, side by side. When a link is tracked, HawkOpen counts the click itself and then sends the person to the link exactly as you wrote it, UTM parameters included, so Google Analytics sees the visit as usual. HawkOpen does not add UTM parameters and does not connect to Google Analytics.

HawkOpen has a simple CRM. It is included in the Pro and Business plans; on Free it is a paid add-on with a 21-day trial, then €3 a month or €30 a year plus VAT. It keeps companies, contacts, opportunities with stages and tasks, and shows each contact’s email activity next to your notes.

A contact shows its name, email address, company, phone, job title, lead source, tags, your own fields and whether the person has opted out, plus a history with the newest entries first: changes to the record, your team’s notes and the emails sent to that address through HawkOpen, with their opens, clicks, replies and bounces. The CRM is part of the Pro and Business plans; on Free it is a paid add-on with a 21-day trial.

Yes, through CSV files: the import with a preview takes up to 5,000 rows (1 MB) at a time, a larger file goes through the large import, and the export of each record type is limited by file size, not by a number of rows. There is no direct import from Google Contacts or Outlook, so export your contacts there as a CSV first.

Yes. You can add notes to any record, create tasks with a person, a due date, a status and an optional email reminder, and move opportunities on a board through the stages of a pipeline: by default lead, qualified, proposal, won and lost.

Yes. An owner or admin keeps the workspace’s list of tags, contacts carry tags (also from a CSV import), and you can filter the contact list by tag. On every plan you can also save recipient lists for campaigns.

Yes. An owner or admin defines the workspace’s own contact fields, of the type text, number, date, choice list or yes/no, and each contact can have a value in each of them. Contacts also have built-in fields for phone, job title and lead source.

Yes. For a contact you can look up possible duplicates and merge two of them, choosing for the name, the email address and the company which version to keep. A merge can be undone.

There is no automatic two-way sync, neither with other CRMs nor with your mail contacts. Inside HawkOpen, a contact’s history shows by itself the emails your team sent to that address through HawkOpen; other emails from your connected mailboxes you link yourself, and on Business, webhooks can send tracking events to other tools.

Open the contact in the CRM and request its erasure; to prevent mistakes, you confirm by typing ERASE CONTACT. You can also mark a contact as opted out instead of erasing it.

We do not make that promise: whether you meet the GDPR depends on how you collect and use your contacts, not only on the tool. HawkOpen gives you tools for it: erasing a contact, marking it as opted out, and exporting your records.

Yes, as text. You dictate the note with your device’s own dictation, and HawkOpen receives and keeps only the text, never a recording. A voice note starts as a draft you can correct, and once approved it appears as a note in the history of the contact or opportunity.

CRM stands for customer relationship management: one place for your companies, contacts, sales opportunities and tasks. “CRM email” usually means emails that are saved on the contact they belong to, so the whole team sees the history.

A proposal link offers the client a “request a meeting” action that lets you know, but HawkOpen does not connect to any calendar. In an email you can add any https booking link, for example Calendly, and where links are tracked, HawkOpen counts its clicks like any other link.

No. HawkOpen is not listed in the Google Workspace Marketplace or Microsoft AppSource and has no Gmail add-on or Outlook add-in. It works through a browser extension for Chrome and Firefox and through the HawkOpen dashboard.

Through webhooks on the Business plan. HawkOpen has no ready-made app in Zapier or Make; instead you create a webhook trigger there, such as a Zapier Catch Hook, and paste its address into HawkOpen.

Not directly: HawkOpen has no built-in connection to these tools. On the Business plan you can send its webhooks to an automation tool such as Zapier, Make or n8n, which then adds a row to a sheet, a Notion page or a Slack message.

No. HawkOpen has no public API and does not issue API keys. To get data out, use signed webhooks on the Business plan, which send events as they happen, and CSV export from the CRM.

Ten message events: email sent, open signal, click, reply, bounce, unsubscribe, reminder due, report ready, alert triggered and a recipient’s refusal of tracking, plus five CRM events for new or changed companies and contacts and a contact import. Yes, an unsubscribe is reported as contact.unsubscribed. Webhooks are part of the Business plan.

Not today. HawkOpen does not have an MCP connection or any other direct link to AI apps. The way to get its events into other tools is webhooks on the Business plan.

An HTTPS POST with a JSON body that holds the event’s own fields plus id, event and occurred_at. Headers carry the signature (X-HawkOpen-Signature), the delivery id, the event name and a creation and expiry time.

Each attempt may take up to 15 seconds, and a delivery gets at most 4 attempts. HawkOpen retries only after a network error, a 5xx response or a 429; any other 4xx response ends the delivery at once.

The address must use https and port 443, 8443 or a port above 1024, and it must lead to a public server. Localhost and private or reserved networks, such as 10.x or 192.168.x addresses, are refused.

No. HawkOpen does not have this: its webhooks only send events out, and there is no action that lets Zapier or another tool send an email through HawkOpen.

It is worth it if you read the signals with their limits: replies are certain, clicks are useful once scanner clicks are filtered out, and opens are only a hint. It helps you decide when to follow up, not prove that someone read your email.

If tracking is switched on in your company and the client has a recorded consent, HawkOpen shows the reminder’s opens and link clicks, each with a classification; otherwise it goes out as an ordinary email. On Pro and Business you can also set a reminder for yourself in case the client does not reply. HawkOpen does not issue invoices or collect payments.

Wait about a week, then reply in the same thread with a short, friendly note: restate the role, say you are still interested and ask whether there is an update. HawkOpen shows whether your email was opened or a link clicked only if the recruiter has a recorded consent to tracking; without one, the email goes out without tracking. Even then, recruiting systems often scan links, so treat the signal as a hint.

Only as a likely signal. Send the email tracked, from Gmail, Outlook on the web or Yahoo Mail with the HawkOpen extension or from the dashboard, and, if the agent has a recorded consent to tracking, you will see opens and link clicks with a label; without one, the email goes out without tracking. An open never proves that the agent read it; a reply is the only certain sign.

Only as a likely signal, only if the address you wrote to has a recorded consent to tracking, and less reliably than usual: law firms often run security systems that open emails and click links automatically. HawkOpen labels such events, but only a reply shows that a person dealt with your message.

Today, send the proposal by email; if the client has a recorded consent to tracking, you see opens and link clicks. HawkOpen’s proposal links, with time on each page, forwarding detection and an accept button, are a preview: the server accepts files only after an external malware scan is switched on.

Today, write a short email that sums up the proposal, attach or link the file and send it: if the client has a recorded consent to tracking, you see opens and link clicks with their classification. HawkOpen’s own proposal links, with time per page and an accept button, are a preview until file scanning is switched on.

You choose which actions the link offers: accept the proposal, request a meeting, ask a question, submit a form, confirm that they have read it, or sign the document on the page. There is no comment thread on the pages. Proposal links are a preview until file scanning is switched on.

Every action on a proposal link gets a confirmation: which action, which confirmed email address, when, and which version of the document. HawkOpen signs it with an Ed25519 key and links it to the previous confirmation of the same link, so a change breaks the check. Anyone holding it can check it on a public page.

If the client accepted on a HawkOpen proposal link, you have a signed confirmation with the confirmed email address, the time and the document version, and the client received a copy by email. It records what happened in HawkOpen; it does not settle on its own whether a contract was made.

Not necessarily. Clicking to accept can create a binding agreement under the law that applies, and an electronic signature cannot be denied legal effect or refused as evidence solely because it is electronic (eIDAS, article 25). That does not make every click a qualified signature, nor does it meet every special form a document may require. In HawkOpen, accepting a proposal and signing are two separate steps.

Yes. You can give each link an end date or a number of days counted from the first opening, and you get a notice in your dashboard 7 days and 1 day before the end. Proposal links are a preview until file scanning is switched on.

PDF, Word, PowerPoint and OpenDocument text or presentation files, older Word and PowerPoint files, and images (JPEG, PNG, WebP). HawkOpen turns everything into a PDF, up to 25 MB and 300 pages. Proposal links are a preview until file scanning is switched on.

Each recipient gets a personal link. If someone opens it and confirms a different email address with the one-time code, HawkOpen marks the visit as a confirmed forward. If it is opened on a new device from a new network without a confirmed address, it is marked as a likely forward. Proposal links are a preview until file scanning is switched on.

The same document can be shared with any number of people: each one gets a separate personal link with its own report. There is no editor for copying and changing a proposal; for a different version, change the file on your computer and upload it again. Proposal links are a preview until file scanning is switched on.

No. HawkOpen does not build proposals: there is no proposal editor, pricing table or quote calculator. You create the document in your own tool and upload it; HawkOpen then shares it and shows how it was read. Proposal links are a preview until file scanning is switched on.

A deal room, on the Business plan, gathers PDF links, videos and signature requests for one deal in one place. You invite people by email, each gets a personal access link, and you see an access log. For an investor deck it works as a tracked document; it is simpler than a dedicated data room. It is a preview until file scanning is switched on.

HawkOpen can produce an evidence report for a sent email, listing what it recorded, such as sending, acceptance by the mail server and the observed signals. The report itself states its limits: it is not proof that the email reached the inbox or that a person read it, and it is not a qualified electronic delivery service.

Send it by email; if the recipient has a recorded consent to tracking, you see opens and link clicks, which are only signals. An attached file cannot be tracked. HawkOpen’s PDF links, with time per page once the reader agrees on the page, and signature requests, which show when a document was signed or declined, are a preview until file scanning is switched on.

Only if the recruiter has a recorded consent to tracking: then you see whether the email with your application was opened and whether links in it were clicked, also on the Free plan; without it, the email goes out without tracking. Treat it as a hint: company mail systems often open emails and test links automatically, and HawkOpen labels such events. An attached CV cannot be tracked.

Use it to time your follow-ups, not to judge people. Only candidates with a recorded consent are tracked; the others get an ordinary email. A tracked email carries a short notice with the link “Do not track my activity”. You can switch tracking off per campaign or per email, your company’s owner or an administrator for the whole account, and you can exclude addresses and domains.

Technically it works like any tracked email, so only for citizens with a recorded consent to tracking, and an open is only a signal, not proof that the letter was received or read. HawkOpen is not a qualified electronic delivery service, so it cannot replace a channel that the rules require for official notices.

Yes, within limits. On the Business plan you can connect any number of mailboxes, for example one per client, and every email is shown under the mailbox it was sent from. If you belong to several teams, you can switch which team is active. There are no client logins with your own branding.

Make the next step one click: a proposal link with an accept button and a meeting request, signing on the same page or a separate signature request when a contract is needed, and a reminder for yourself in case nothing happens. Proposal links and signature requests are a preview until file scanning is switched on.

Technically yes. Tracking applies only to clients with a recorded consent, and it is visible: every tracked email carries a short notice with the link “Do not track my activity”. Professional conduct rules for lawyers differ by country and may restrict tracking, so many firms keep it off for client matters. HawkOpen does not judge whether tracking suits a particular conversation.

Send the listing to each buyer as a separate email with a link to the full details; clicks are recorded only for buyers with a recorded consent to link tracking. A click on that link, some time after delivery and classified as likely human activity, is a better sign of interest than an open; a reply or a viewing request is the real one.

Let HawkOpen tell you about replies and, on the Pro and Business plans, set alert rules for opens, such as several opens in a short time, then follow up when the signal is fresh. Machine events, such as privacy proxies and security scanners, are labelled and never fire an alert, so you do not call someone about a scanner.

Yes, for emails they send from their own mailboxes: opens and clicks with labels for recipients who consented to tracking, and replies on the Pro and Business plans. HawkOpen is not a ticketing system or a shared help-desk inbox, and it does not connect to one.

Partly. You can send invitations by email, tracked for guests who consented to tracking, and, on the Business plan, add a poll so guests answer yes or no, or pick a date, with one click. HawkOpen has no event registration, ticketing or calendar invitations.

Technically yes: personal emails to donors work on any plan, and campaigns, also on every plan, send each donor a separate copy with a “Do not send me messages” line. Only donors with a recorded consent are tracked, and every tracked email carries a short notice about it. HawkOpen is not a fundraising or donor-management system.

HawkOpen is built for business email and has not been assessed for schools or for messages that concern children. Tracking stays off until the school’s owner or an administrator switches it on, and even then only parents with a recorded consent are tracked; a school can simply leave it off and use HawkOpen only for sending and replies.

Only per address you wrote to. Each tracked email goes to one recipient, so its opens and clicks belong to that address; if the email is forwarded to a colleague, their opens are counted under the same address and cannot be told apart.

Tracking cannot tell you that. An open can be a machine, such as Apple Mail Privacy Protection, and a missing open can be blocked images or a copy without tracking, because the recipient has no recorded consent. Even a real open does not show that the person read the email or decided not to answer.

HawkOpen shows replies on the Pro and Business plans; opens and clicks, with a label for likely human activity or machine, only if the prospect has a recorded consent to tracking, otherwise the email goes out without tracking. HawkOpen’s terms do not allow unsolicited bulk messaging, and whether you may write to someone and whether you may track them are two separate questions.

Many businesses still use email to reach people who know them, and results depend on the list, the content and how relevant it is. HawkOpen is not an email marketing platform: it has no sign-up forms, subscriber management or automated sequences.

Both have a free plan with open tracking and link clicks in a limited number of emails a month. HawkOpen labels every open and click with a rule (likely human activity, mail proxy, scanner) and keeps each open; Mailtrack has an Outlook add-in, mobile apps and document and e-signature features available today, which HawkOpen does not.

Yesware has an Outlook add-in and a Gmail extension, and its free plan covers basic open and attachment tracking. HawkOpen Free adds link clicks in 10 emails a month and labels every open and click; it has no Outlook add-in, only an extension for Outlook on the web.

Streak tracks emails and link clicks inside Gmail on all its plans and is stronger as a CRM in Gmail. Superhuman has its own read statuses. HawkOpen also works in Outlook on the web and Yahoo Mail and labels every open and click instead of showing a simple read mark.

No tracker based on a tracking image is exact, whichever tool it is in. Opens are missed when images are blocked, and false opens appear when Apple Mail or a mail provider loads images automatically. We have not tested Streak or any CRM ourselves.

There is no single best tool; it depends on where you write, what you need to know and how much certainty you expect. We do not publish a ranking. Compare tools on the mail apps they support, how they handle false opens, per-recipient tracking, the free plan and how recipients are informed.

Only partly. These tools are built for outreach: personalised mail merge and, in some, automated follow-up sequences. HawkOpen has neither; it tracks individual emails and simple campaigns of the same text, with every open and click labelled.

No. HawkOpen has no sign-up forms, no subscriber management and no newsletter designer or automation. It sends personal emails and simple campaigns of up to 500 recipients from your own mailbox. For a regular newsletter, use a dedicated newsletter platform; we do not rank them.

Not today. HawkOpen’s document links, with time on each page and forwarding detection, are a preview: the server accepts files only after an external malware scan is switched on. HawkOpen is also not a data room for due diligence.

Not today. HawkOpen’s e-signature is a simple electronic signature only, not advanced or qualified, and it is a preview until file scanning is switched on. Dedicated tools such as PandaDoc offer more today, including a qualified signature on some plans.

Not yet. HawkOpen is in a controlled launch and has no public reviews or ratings, and we do not publish testimonials in their place.

If your team already works in a sales CRM, its own tracking logs opens and clicks right on the contact record, and HawkOpen will not replace that CRM. HawkOpen is the narrower tool: it labels every open and click with the rule behind it, but it has no ready-made link to any CRM.

PandaDoc is the stronger choice today: it tracks documents and offers e-signatures in production, including a qualified signature on some plans. HawkOpen’s proposal links and its simple e-signature are a preview until file scanning is switched on.

HawkOpen does not assess whether another company’s product meets the law. Whether a tracking service is permitted depends on how it actually works and on the law of the country concerned. What is public: in appeal decision RR/00541/2023 (case PS/00328/2022), Spain’s data protection authority, the AEPD, upheld fines against the company behind Mailtrack.

It depends on your mail app. Yesware lists an Outlook add-in and a Gmail extension and has a free plan; Mailbutler has no free plan and its pricing page does not say which mail apps it supports. We do not rank them, and HawkOpen does not work in Apple Mail.

They differ mainly in which mail apps they support and what their free plans include; all of them track opens with a tracking image, so all share the same limits. We have no checked data on Boomerang.

Install the HawkOpen extension or connect your mailbox, and switch off the other tracker. HawkOpen cannot import tracking history from Mailtrack or any other tool, so your old history stays there.

HawkOpen explains every signal: each open and click gets a category, such as likely human activity, mail-provider proxy or security scanner, and the rule that decided it. It never presents an open as proof of reading.

HawkOpen is newer and smaller: it is in a controlled launch, has no public reviews yet, no mobile apps and no Outlook desktop add-in, and its document and e-signature features are still a preview.

Yes, according to their pricing pages checked on 11 November 2026: Mailsuite, which sells Mailtrack, lists an Outlook add-in and Android and iPhone apps, and Yesware lists an Outlook add-in next to its Gmail extension.

We can only answer for HawkOpen: its Free plan has no time limit and needs no card, and its limits are listed up front. A paid plan is cancelled from the dashboard and ends at the end of the period you paid for.

Mailtrack and Mailsuite come from the same company, The Mail Track Company, S.L.: on 11 November 2026 Mailtrack’s pricing page redirected to Mailsuite’s, where Mailtrack is one plan and Mailsuite a higher one. We have no checked information on other trackers with similar names.

A sales engagement platform sends a series of emails, and often calls and tasks, to many prospects and stops for each person when they reply. HawkOpen is not one: it has no automated sequences.

Alerts already work that way: an open or a click classified as a machine, such as Apple Mail Privacy Protection, a mail provider’s proxy or a security scanner, never fires an alert; it is only listed in the email’s history. A single open or click does not send a browser notification at all: notifications come for replies, bounces, unsubscribes and fired alerts.

Yes, on the Pro and Business plans. There are three kinds of rule: several opens in a short time, a return to the email after days of silence, and no reply after a set time; you choose the numbers for each.

On the Free plan there is one fixed alert when an email gets no reply within 24 hours, and the browser extension shows notifications for fired alerts, bounces and unsubscribes; a single open or click does not send a notification. Your own alert rules start with Pro; alerts by email, to Microsoft Teams or by webhook come with Business.

In the browser, yes: the HawkOpen extension shows desktop notifications while the browser is running. On a phone, no: HawkOpen has no mobile app, so there are no phone push notifications; on Business you can receive alerts by email or in Microsoft Teams and read them on your phone.

Yes, on the Business plan. In the settings you switch email alerts on separately for opens, for link clicks and for PDF documents; all three are off until you switch them on.

Yes, on the Business plan. In Teams you create a workflow that receives a webhook request, copy its address and paste it into HawkOpen’s settings; HawkOpen then posts each alert as a short text message to that chat or channel.

Not directly: HawkOpen has no built-in Slack integration. On the Business plan you can send HawkOpen webhooks, including an event for every fired alert, to an automation tool such as Zapier or Make, and let that tool post the message to Slack.

Because HawkOpen does not send a browser notification for a single open. You hear about opens through alert rules on the Pro and Business plans, such as several opens in a short time or a return after days of silence; opens by Apple Mail, a mail provider’s proxy or a scanner never fire one. If an alert does not come, check that the extension is signed in while the browser runs and that the email was really sent with tracking.

Neither: a single open or click does not send a browser notification. To hear about opens, use an alert rule on the Pro or Business plan; each rule alerts you once per email, for example after several opens in a short time.

Not at the moment. In the current production version of HawkOpen, team invitations cannot yet be sent, accepted or revoked, so for now each person uses their own HawkOpen account.

You pay per person (seat), from 1 to 10,000 seats in one team. From 5 seats the price per seat goes down, and the discount grows with the size of the team, up to 20%.

No, not email by email. In a HawkOpen team each person sees their own tracked emails, mailboxes and templates. What the team shares is the plan, the seats, the billing and the summary numbers in the dashboard, which count the whole team without addresses.

One login can belong to more than one team, next to its personal workspace, and you switch which one is active; each team has its own plan, seats and members, and there is no combined view across teams. In the current production version, though, new teams cannot be created and invitations cannot be sent or accepted yet, so you can switch only between teams your login already belongs to.

A team has one owner, administrators and members. The owner controls billing, seats and roles; administrators invite and remove members; members use HawkOpen with their own data. Ownership cannot be transferred in HawkOpen today.

On the Business plan HawkOpen prepares a report every Monday for the past week and on the 1st of each month for the past month: emails sent, observed opens and clicks next to machine and proxy opens and scanner clicks, replies, open and click rates, and the average time to reply. Observed means that nothing pointed at a machine, not that a person opened. There is no daily digest.

On every plan, a summary for a chosen period: emails sent, observed opens and clicks next to machine and proxy opens and scanner clicks, replies where your plan detects them, and rates over the recipients whose copy was tracked. The period is limited by your plan’s history: 7 days on the free plan.

On the Business plan, yes: the analytics view can be downloaded as CSV (which opens in Excel), JSON or PDF. There is no one-click export of every raw event on the other plans.

Yes, scanner clicks are left out. The click rate is the share of recipients with a tracked copy, accepted by the sending server, who have at least one observed click: a click with no sign of a machine, which does not prove that a person clicked. Clicks classified as a security scanner, a link preview or another machine are counted separately.

Each campaign shows sent, replied, bounced and unsubscribed, and for its tracked copies the observed opens and clicks next to machine and proxy opens and scanner clicks, both as events and as recipients. There is no ready-made rate, but you can work it out from those numbers; observed means no sign of a machine, not proof that a person opened.

Every event of the message in time order, for each recipient: sending, image requests, clicks on tracked links and, on Pro and Business, replies. Each has its time, category, confidence and rule codes, and the newest verdict if later signals changed it.

Yes. The dashboard and the extension keep a live connection, so new events appear without reloading. HawkOpen does not publish a guaranteed delay, and some verdicts are refined a few seconds later when related clicks arrive.

Business has statistical experiments: you define variants and a measure, HawkOpen assigns each recipient to a variant in a repeatable way and estimates the difference with its uncertainty. You prepare the variants yourself; campaigns do not split subject lines automatically.

You can search the message list by subject or recipient address. The list shows your newest 200 emails, and you can filter it by mailbox and by status, such as replied, bounced, rejected by the provider, or an observed open or click.

Event times in the dashboard follow your device’s clock. The time-zone setting in your account, UTC until you change it, is used for quiet hours of notifications, for the calendar month of the monthly plan limits and for some overview views.

Not as an aggregate report. Each event shows its category, such as Apple Mail Privacy Protection or proxy cache, and the summary separates proxy opens, but there is no breakdown of all opens by mail program or device.

An overview of the whole account for its owner and administrators, over the last 7, 30 or 90 days within the plan’s history. It brings together sending, signals and replies across the team; other members do not see it.

A Business view that shows how recorded events connect to recipients and documents. It describes recorded technical activity, not proof that someone read or understood a message.

A list of things that need your attention, such as delivery problems, signatures waiting for the next step or recipient access ending within seven days. It only shows them; you act in the relevant part of HawkOpen.

In the GMX and WEB.DE web mailers you tick Read receipt under Options while writing the email; in their Android apps it is in the three-dot menu. A receipt comes back only if the recipient’s program supports it and the recipient agrees, so many emails never get one.

Only classic Outlook for Windows has a setting for all emails: File, Options, Mail, then tick the read receipt box under Tracking. In the new Outlook and Outlook on the web, Microsoft describes the request only for one email at a time, in the Options tab of a new message.

In the new Outlook, open a new email, go to the Options tab and tick Request a Read Receipt in the Tracking group; if you do not see it, choose More options at the end of the ribbon. Microsoft’s guide to read receipts does not describe the option for the Outlook app on iPhone or Android.

The read-receipt standard (RFC 8098) lets the recipient’s program report that a message was deleted, and says the recipient may or may not have seen it. Whether such a notice is sent depends on that program and its settings; often nothing arrives at all.

§ 25 TDDDG allows storing information on a user’s device, or accessing information stored there, only with consent based on clear and comprehensive information, unless one of two narrow exceptions applies. The European Data Protection Board says the EU rule behind it, Article 5(3) of the ePrivacy Directive, applies to tracking pixels in emails.

Under § 130 BGB a declaration made to someone who is not present takes effect when it reaches them, so the law looks at receipt, not reading. A read receipt can be one piece of evidence that an email arrived; how much it proves is for the court, which weighs all the evidence according to its free conviction (§ 286 ZPO).

A read receipt is sent by the recipient’s own mail program, and the standard behind it recommends asking the recipient first and sending nothing by default; the recipient can decline. A tracking pixel is different: it reports a request for an image without the recipient doing anything, and rules on access to the recipient’s device, such as § 25 TDDDG, are discussed for pixels.

In Mail Orange you choose the read-receipt option while writing the email, and Orange says you get a receipt only if the recipient agrees to send it. For SFR Mail, Free webmail and laposte.net, look in the options of a new email or in the provider’s help; the same limit applies everywhere.

Yahoo says Yahoo Mail has no read-receipt feature, so you cannot request one there. For AOL Mail and Xfinity (Comcast) email, check the provider’s help; wherever the option exists, a receipt arrives only if the recipient’s program supports it and the recipient agrees.

In the Dynamics 365 App for Outlook, tracking an email means saving a copy of it as an activity in Dynamics 365, optionally linked to a record (Set Regarding); it says nothing about opens. Opens are a separate Dynamics 365 Sales feature, email engagement, which an administrator has to turn on.

The CCPA gives California residents the right to opt out of the sale or sharing of their personal information, and the California Privacy Protection Agency links sharing to cross-context behavioral advertising. Whether your use of open data counts as a sale or sharing depends on who receives it and why; HawkOpen does not assess that for you.

The ICO says the email marketing rules in PECR cover the email itself, while tracking pixels fall under PECR’s separate rules on storage and access technologies (regulation 6). Under those rules, storing or reading information on a recipient’s device needs consent unless an exception in Schedule A1 applies.

Whether BT Email, Sky Mail or Virgin Media Mail lets you request a read receipt is up to each provider, so check its help pages. Even where the option exists, a receipt arrives only if the recipient’s program supports it and the recipient agrees.

In Zoho Mail you can ask for a receipt on one email (More options, then Ask receipt while writing) or on every outgoing email (Settings, Compose, Read receipt). The recipient decides whether to answer, so you get nothing if they decline, even if they read the email.

India’s Digital Personal Data Protection Act, 2023 allows processing personal data for a lawful purpose with the person’s consent or for certain legitimate uses listed in the Act. Its provisions and rules enter into force in stages set by government notification, so not every duty applies from the same date. Whether open tracking needs consent in your case, HawkOpen does not assess.