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In the HawkOpen dashboard, open your plan and choose to cancel, or open the billing portal from there. Cancellation takes effect at the end of the period you already paid for; until then you keep your plan.
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After the paid period ends, your account moves to the Free plan; it is not deleted. A team plan is cancelled by the person who manages billing for the team. During HawkOpen Intro, cancelling stops the move to the Business subscription chosen at the start.
HawkOpen does not give voluntary refunds for a period that has already started, except where mandatory law or a withdrawal right applies. Consumer contracts also have a separate 14-day withdrawal right, wherever the consumer is billed.
HawkOpen has three plans. Free: €0, with no time limit. Pro: €48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT. Business: €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.
Yearly is cheaper. Pro costs €48 a year or €6 a month, and Business costs €90 a year or €11 a month, all plus VAT.
Yes, as a paid add-on. It starts with a 21-day trial for up to 1,000 contacts; a card is needed to start. Then it costs €3 a month or €30 a year plus VAT, for up to 5,000 contacts, and you can cancel at any time. Pro and Business include the CRM.
The Free plan costs €0 and has no time limit. It includes open tracking with a classification for every open, link-click tracking in 10 emails a month, 1 mailbox and 7 days of history.
In US dollars Pro costs $6 a month or $48 a year, and Business costs $11 a month or $90 a year. These prices are before tax.
Yes. The HawkOpen Free plan costs €0 with no time limit and works in Gmail through the browser extension: opens are tracked without a limit, each with a classification, and link clicks in 10 emails a month.
Free: 1 mailbox. Pro: 3 mailboxes. Business: as many as you need. A plan belongs to one user, so one person can track several of their own addresses within the limit.
Usually not. HawkOpen gives no voluntary refunds once a paid period has started, except where mandatory law or a withdrawal right requires otherwise. If you cancel a yearly plan mid-year, it simply does not renew, and you keep it until the end of the year you paid for.
For your card and renewal, open “Manage billing” on the Pricing page of the HawkOpen dashboard, which takes you to the billing portal run by Stripe. For anything else, contact us through the HawkOpen app; a contact form on hawkopen.com is coming soon.
The plans and prices are the same for everyone. A business can enter its VAT ID in the HawkOpen panel before buying, and every consumer has a 14-day right of withdrawal.
Yes. Pro and Business can be bought in euros, the default, or in US dollars, with the same numbers. Both are net prices: the VAT of your country is added to euro prices, and any tax for your billing address to dollar prices. HawkOpen Intro is sold in euros only.
Open the Pricing page in the HawkOpen dashboard and choose “Manage billing”. It opens the billing portal run by Stripe, HawkOpen’s payment provider, where your subscription and payment details are handled.
The seller is TriStiX S.L., a company in Spain; its VAT ID is listed on the Terms / Imprint page of hawkopen.com. Your name and billing address come from what you enter at checkout, and your VAT ID from the HawkOpen panel, where it is checked in VIES before the purchase.
Enter your VAT ID in the HawkOpen panel before you buy. HawkOpen checks it in the EU VIES register; only a valid number is passed to Stripe, so you pay the net price right away and account for the VAT in your own country under the reverse charge.
No. Prices in euros are net. A consumer in the EU pays the VAT of their country on top: the pricing section of the home page shows the net price and the price with VAT for your country and its rate, and checkout shows the total with the VAT of your billing address before you pay.
Paid features stop and your account uses the Free plan until the payment is sorted out. Your account is not deleted, and changing to Free does not delete your tracking data.
No. HawkOpen has no free trial of Pro or Business. The Free plan needs no card, while HawkOpen Intro is a paid start of €1 plus VAT and always requires a payment method.
Payments are billed through Stripe, HawkOpen’s payment provider, not in the HawkOpen dashboard itself. To see your billing details, open “Manage billing” on the Pricing page, which takes you to Stripe’s billing portal.
You pay on Stripe’s checkout page with one of the methods Stripe offers for your country and currency, such as a card. HawkOpen does not offer payment against an invoice, purchase orders or a bank transfer after an invoice.
Stripe processes the payments. You type your card details on Stripe’s checkout page, not on a HawkOpen page, and HawkOpen keeps only a reference to your Stripe customer and subscription, not your card number.
HawkOpen has not published a rule about future price changes or notice periods. The current price list, with net prices, was approved on 12 November 2026. Subscriptions bought at an earlier price keep it; nothing moves them to the new list automatically.
No. HawkOpen has no student, non-profit, agency or reseller pricing, and the checkout does not accept promotion codes. The only discounts are the lower yearly price and a volume discount for teams.
Not by yourself yet. HawkOpen has no self-service switch: the billing portal offers no plan changes, and a new purchase is not possible while a subscription is running. You cancel, and when the paid period ends you buy the plan or period you want.
No. All customers, including those in the United States, buy from TriStiX S.L., the company in Spain that runs HawkOpen. There is no US company.
Dollar prices are shown before tax. At checkout, Stripe Tax calculates any tax that applies to your billing address, and you see the amount before you pay.
It depends on your state’s rules, and HawkOpen does not give tax advice or describe each state. When you buy HawkOpen in US dollars, the checkout calculates any tax that applies to your billing address.
You keep your plan until the end of the paid period; then the account moves to the Free plan and is not deleted. Free shows only the last 7 days of history, but older data is not erased by the plan change, so it shows again if you subscribe again while it is still kept.
Yes. When you start Intro you choose whether it turns into Business monthly or Business yearly (€90 a year plus VAT). During Intro you can still change it to Pro monthly, Pro yearly or Business monthly, but Business yearly can only be chosen at the start.
No. HawkOpen sells only Free, Intro, Pro and Business, on the same published terms for everyone; larger teams buy Pro or Business with one seat per person and get a volume discount.
Free gives 5 PDF links and 1 signature request a month, Pro 10 PDF links and 5 signature requests, and Business has no limit. All of these are a preview until external malware scanning of files is switched on.
It is how the Free plan is paid for: on Free, an email sent with a chosen look (a mail design) ends with a short line, “Sent with HawkOpen”, in the language of that look, with a link to the site. A plain email without a look gets no such line, and Pro and Business never add it.
Free tracks opens without a limit and links in 10 emails a month, for 1 mailbox. Pro adds 3 mailboxes, 365 days of history, unlimited link tracking, scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts, and Business adds polls, reports, webhooks, unlimited mailboxes and up to 250,000 CRM contacts. Every plan, Free included, has the address book with recipient lists and campaigns: up to 50 recipients per campaign on Free and 500 on Pro and Business.
Everything in Pro, plus polls, a larger CRM (up to 250,000 contacts), weekly and monthly reports, webhooks, email and Microsoft Teams alerts, and no limit on mailboxes. It costs €90 a year (€7.50 a month, 31% less than paying monthly) or €11 a month, plus VAT.
Pro (€48 a year (€4 a month, 33% less than paying monthly) or €6 a month, plus VAT) gives you 3 mailboxes, 365 days of history and link tracking without a monthly limit, plus scheduled sends, reminders, reply detection and the CRM with up to 25,000 contacts. Emails carry no HawkOpen footer line.
The limits that differ by plan are the ones on the pricing page: mailboxes, history, link-tracked emails on Free, templates, PDF links, signature requests and campaign recipients. HawkOpen publishes no other usage caps by plan.
On the first day of each calendar month at midnight in the time zone set in your settings, or at 00:00 UTC if none is set. The counters are kept per user, not per mailbox.
The plan sets how far back you can see: 7 days on Free, 365 days on Pro and no plan limit on Business. Separately, tracking data is deleted after your workspace’s retention period, 365 days by default.
Intro can be used once per customer account, workspace and payment method, and a verified company tax ID also allows only one Intro. It is not available if you already have a HawkOpen subscription.
Opens are tracked without a limit, each with a classification. Link clicks are tracked in 10 emails a month. Either way, only recipients with a recorded consent are tracked, once your company has switched tracking on.
Free suits you if you only want to see opens and some link clicks from one mailbox. Pro suits a freelancer or salesperson with several addresses who needs reminders, reply detection, the CRM and a year of history; Business suits teams that need polls, reports, webhooks or more than 25,000 CRM contacts.
Open the Pricing page in the HawkOpen dashboard: your current plan is marked there, and during Intro you also see when it ends.