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How do I track email opens in Outlook?

In Outlook on the web, install the HawkOpen extension for Chrome or Firefox; if you use the Outlook desktop app, connect your Microsoft mailbox to HawkOpen and send from the HawkOpen dashboard; there is no Outlook add-in. Opens are tracked only after your company’s owner or an administrator switches tracking on, and only for recipients whose consent to open tracking is recorded.

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To connect, choose Sign in with Microsoft in HawkOpen, or enter the IMAP and SMTP details of your mailbox. Emails you send from the dashboard go out through your own mailbox, and each recipient gets a separate copy with their own tracker.

You then see every image load and click with a category. When Outlook.com loads the image through Microsoft’s image server, HawkOpen marks it as proxy cache (R-OPEN-MSPROXY) rather than as human activity. Outlook’s own read receipts are a separate feature that works without HawkOpen.

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Related questions

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  • Does open tracking work when the recipient reads on a phone?

    Yes, when the phone’s mail app loads images. iPhone Mail with Mail Privacy Protection loads them in advance through Apple’s servers, which HawkOpen marks as a privacy proxy, and the Gmail app loads them through Google’s proxy. Opens from other mail apps on a mobile network are classified at most as possible human activity.

  • Is there a HawkOpen app for Android or iPhone?

    No. HawkOpen has no app for Android or iPhone. You send tracked emails from a computer, with the extension for Chrome or Firefox or from the web dashboard, and you see the results in the dashboard.

  • Which email tracker extension for Gmail is best?

    There is no independent ranking we can point to, and HawkOpen will not call itself the best. Compare what matters to you: whether opens from Apple Mail, Gmail’s proxy and scanners are kept apart from people, which mailboxes and browsers are supported, what the free plan includes, and whether recipients are told about tracking.

  • Can I track emails sent from Apple Mail, Thunderbird or another desktop mail app?

    Not from inside those programs: HawkOpen has no add-on for Apple Mail, Thunderbird or other desktop mail apps. Connect the same mailbox to HawkOpen and write tracked emails in the HawkOpen dashboard; they go out from your address.

  • Is there a free email tracker for Outlook?

    Yes, HawkOpen’s Free plan works with Outlook: open tracking has no limit, links are tracked in 10 emails a month, and you get 1 mailbox and 7 days of history. In Outlook on the web you use the browser extension; with the Outlook desktop app you send from the HawkOpen dashboard.

  • How do I connect Gmail or a Google Workspace account to HawkOpen?

    Choose Sign in with Google when you add a mailbox in HawkOpen and allow access. This works for personal Gmail and for Google Workspace accounts; HawkOpen then sends your tracked emails through Gmail from your own address.

  • How do I connect Outlook, Microsoft 365 or Outlook.com to HawkOpen?

    Choose Sign in with Microsoft when you add a mailbox in HawkOpen and allow access. This works for Microsoft 365 work accounts and for Outlook.com and Hotmail addresses; HawkOpen then sends your tracked emails through Microsoft from your own address.

  • Is there an email tracker for Yahoo Mail?

    Yes. The HawkOpen extension for Chrome and Firefox works in Yahoo Mail in the browser, and you can also connect your Yahoo mailbox with IMAP and SMTP and send tracked emails from the HawkOpen dashboard.

  • How do I connect a mailbox with IMAP and SMTP, and do I need an app password?

    When you add a mailbox, choose IMAP/SMTP and enter the server names, ports and password from your mail provider; HawkOpen suggests port 587 for SMTP and 993 for IMAP. Whether you need an app password depends on your provider: many require one when two-step sign-in is on.

  • Can I connect iCloud, GMX, web.de, Zoho, Proton or Fastmail mailboxes?

    Most of them, through IMAP and SMTP: iCloud, GMX, web.de, Zoho and Fastmail offer it, usually after you turn IMAP on in their settings and create an app password. Proton Mail cannot be connected, because it offers IMAP only through its Bridge app on your own computer, which HawkOpen’s servers cannot reach.

  • Does HawkOpen work with every email provider?

    On your side, HawkOpen works with Gmail and Microsoft through their sign-in and with any provider that offers IMAP and SMTP on a public server. On the recipient’s side it works with any mail app that loads images; when images are blocked, clicks and replies are still recorded.

  • How do I disconnect a mailbox and remove HawkOpen’s access?

    Remove the mailbox in HawkOpen’s mailbox settings. HawkOpen deletes its stored sign-in data or password for that mailbox at once and then asks Google or Microsoft to revoke its access; from that moment it cannot send, check or refresh anything for that mailbox.

  • In which webmail does the HawkOpen extension work?

    In three: Gmail, Outlook on the web (including Outlook.com and Microsoft 365 in the browser) and Yahoo Mail. For any other mailbox, connect it to HawkOpen and send tracked emails from the dashboard.

  • Can I see the activity of all my mailboxes in one place?

    Yes. Tracked emails from every mailbox you connect appear together in your HawkOpen history, and you can search them by subject or address and filter them by mailbox. Free includes 1 mailbox, Pro 3, and Business has no mailbox limit.

  • Does HawkOpen sync my mailbox folders and show my inbox?

    HawkOpen has an inbox view for a connected mailbox: it lists the mailbox’s folders and shows a message when you open it, and a folder is refreshed when you ask for it. It does not replace your mail program, and your mail stays with your provider.

  • Can I send tracked emails from a shared mailbox or an alias?

    With Sign in with Google or Microsoft, HawkOpen sends as the account you signed in with. For another address, such as an alias or a shared mailbox, add it as an IMAP/SMTP mailbox with that address and the login your provider gives you; whether the provider accepts sending from that address is up to the provider.

  • Why does my mailbox connection fail?

    For IMAP/SMTP the usual causes are a wrong server name or port, a normal password where the provider wants an app password, or IMAP switched off at the provider. For Google or Microsoft it is usually a sign-in that was not completed, access that was later revoked, or a company administrator who has not allowed the app.

  • Does Google Workspace email log search or Microsoft message trace show whether an email was opened?

    No. These admin tools show the path of a message: whether it was sent, delivered, delayed or bounced. They do not show whether the recipient opened it. HawkOpen records opens and clicks separately, each with a category.

  • Can HawkOpen give me a custom-domain email address for Gmail?

    No. HawkOpen does not sell mailboxes or domains. You connect a mailbox you already have, through Google, Microsoft or IMAP and SMTP, including one on your own domain from any host that offers IMAP and SMTP.

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