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Does HawkOpen read the content of my emails?

Yes, as far as the functions you use need it: HawkOpen’s software sends your emails, adds tracking where it is switched on, checks incoming mail for replies and, if you read mail in HawkOpen’s inbox, loads your messages to show them to you. Reply detection itself reads only the headers of unread messages, such as sender, subject and reply identifiers, not the message text.

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To do this HawkOpen needs access to your mailbox. Gmail connects with Google’s full mail permission, the one Google requires for IMAP and SMTP; Outlook connects with IMAP and SMTP permissions; other mailboxes with their own IMAP and SMTP login.

The privacy page lists the data HawkOpen may handle depending on the features you use, such as message and recipient metadata, open and click observations, replies and documents you submit. The account privacy tools let the account owner export or delete account data.

Related questions

More in this topic

  • What personal data does HawkOpen store, and does it keep the text of my emails?

    Depending on the features you use: account and mailbox connection data, message and recipient data, classified opens and clicks, replies, campaign outcomes, documents you submit, and security and audit records. HawkOpen’s server also receives the full text of each email it tracks or sends, because it builds the tracked copy from it.

  • Can I export all my data from HawkOpen?

    Yes. The account owner can download an export of the account data as a file from the account privacy tools.

  • How do I delete my HawkOpen account and my data?

    Request deletion in the account privacy tools: confirm with your password and the phrase DELETE MY ACCOUNT. HawkOpen deletes the account after a waiting period of at most 30 days, and you can cancel the request until then.

  • Does HawkOpen use my data to train AI models?

    No. HawkOpen’s code does not train AI models and does not send your data to external AI services. Open and click verdicts come from fixed, named rules, and document analysis is plain text extraction with fixed rules.

  • Does HawkOpen sell or share my data, or use it for advertising?

    HawkOpen’s privacy page lists what its code uses data for: the product functions you request, account administration, security, fraud prevention, diagnostics and privacy requests. Selling data and advertising are not among them, and HawkOpen’s public pages set no advertising cookies.

  • Does HawkOpen use cookies on its website?

    The public pages, legal pages and the signature generator set no analytics or advertising cookies. After you sign in, HawkOpen uses a secure session cookie to keep you signed in.

  • Can I get a data processing agreement (DPA) with HawkOpen?

    Yes. A data processing agreement (DPA, Article 28 GDPR) is one of the contract documents every customer accepts, on every plan, with one tick box together with the Terms, the Privacy Policy and the Message Tracking Terms; tracking stays locked until the current version is accepted. The DPA is still a draft awaiting legal review and is marked as such.

  • Which subprocessors does HawkOpen use?

    The draft data processing agreement (DPA) that every customer accepts lists them: Amazon Web Services EMEA SARL (hosting, database, file storage and system email, region eu-south-2 in Spain), Cloudflare (DNS and protection of all public addresses, including tracking requests) and Stripe Payments Europe (payments). The draft marks this list as to be confirmed before publication.

  • How long does HawkOpen keep my data, including after I cancel?

    HawkOpen has not published one retention period: it depends on the type of data, the plan, the account’s configuration and legal or audit limits. If you delete your account, HawkOpen erases it after a waiting period of at most 30 days.

  • Which law governs the HawkOpen contract, and where are disputes heard?

    Spanish law, under the draft Terms of Service that every customer accepts (still awaiting legal review). For business customers the Spanish courts named in the Terms have exclusive jurisdiction; consumers keep the protection of the mandatory rules of their country and may sue and be sued in the courts where they live. HawkOpen is operated by TriStiX S.L., a company in Spain.

  • Where are HawkOpen’s privacy notice, terms and imprint, and are they final?

    The footer of every HawkOpen page links to Privacy, Terms / Imprint and Cookies, in English, Polish, German, Spanish and French. These pages describe the current controlled build; the production privacy notice will be reviewed for the final hosting, providers and countries before launch.

  • Does HawkOpen have a service level agreement (SLA)?

    No. HawkOpen has not published a service level agreement or an uptime guarantee. The draft Terms say HawkOpen does not guarantee uninterrupted operation unless a separate service level is agreed for a paid plan, and the Free plan comes without a guaranteed availability level.

  • Which company operates HawkOpen, and where is it based?

    HawkOpen is made and operated by TriStiX S.L., a company in Spain. Its VAT ID is shown in the footer of every HawkOpen page.

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