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The draft data processing agreement (DPA) that every customer accepts names the European Union as the place of storage: Amazon Web Services, region eu-south-2 in Spain. It is still a draft awaiting legal review, and its list of sub-processors is marked as to be confirmed before publication.
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HawkOpen is made by TriStiX S.L., a company in Spain. The public privacy page does not name the hosting region yet; it says the final list of providers, the hosting region and the transfer safeguards will be published before the production services are switched on.
If the hosting location matters for your contracts, read the draft DPA in the app before you connect a mailbox, and wait for the final version if you need a confirmed one.
Depending on the features you use: account and mailbox connection data, message and recipient data, classified opens and clicks, replies, campaign outcomes, documents you submit, and security and audit records. HawkOpen’s server also receives the full text of each email it tracks or sends, because it builds the tracked copy from it.
Yes. The account owner can download an export of the account data as a file from the account privacy tools.
Request deletion in the account privacy tools: confirm with your password and the phrase DELETE MY ACCOUNT. HawkOpen deletes the account after a waiting period of at most 30 days, and you can cancel the request until then.
No. HawkOpen’s code does not train AI models and does not send your data to external AI services. Open and click verdicts come from fixed, named rules, and document analysis is plain text extraction with fixed rules.
HawkOpen’s privacy page lists what its code uses data for: the product functions you request, account administration, security, fraud prevention, diagnostics and privacy requests. Selling data and advertising are not among them, and HawkOpen’s public pages set no advertising cookies.
The public pages, legal pages and the signature generator set no analytics or advertising cookies. After you sign in, HawkOpen uses a secure session cookie to keep you signed in.
Yes. A data processing agreement (DPA, Article 28 GDPR) is one of the contract documents every customer accepts, on every plan, with one tick box together with the Terms, the Privacy Policy and the Message Tracking Terms; tracking stays locked until the current version is accepted. The DPA is still a draft awaiting legal review and is marked as such.
The draft data processing agreement (DPA) that every customer accepts lists them: Amazon Web Services EMEA SARL (hosting, database, file storage and system email, region eu-south-2 in Spain), Cloudflare (DNS and protection of all public addresses, including tracking requests) and Stripe Payments Europe (payments). The draft marks this list as to be confirmed before publication.
HawkOpen has not published one retention period: it depends on the type of data, the plan, the account’s configuration and legal or audit limits. If you delete your account, HawkOpen erases it after a waiting period of at most 30 days.
Spanish law, under the draft Terms of Service that every customer accepts (still awaiting legal review). For business customers the Spanish courts named in the Terms have exclusive jurisdiction; consumers keep the protection of the mandatory rules of their country and may sue and be sued in the courts where they live. HawkOpen is operated by TriStiX S.L., a company in Spain.
The footer of every HawkOpen page links to Privacy, Terms / Imprint and Cookies, in English, Polish, German, Spanish and French. These pages describe the current controlled build; the production privacy notice will be reviewed for the final hosting, providers and countries before launch.
No. HawkOpen has not published a service level agreement or an uptime guarantee. The draft Terms say HawkOpen does not guarantee uninterrupted operation unless a separate service level is agreed for a paid plan, and the Free plan comes without a guaranteed availability level.
HawkOpen is made and operated by TriStiX S.L., a company in Spain. Its VAT ID is shown in the footer of every HawkOpen page.