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Not from a phone app: HawkOpen has no mobile app. Scheduled sending is in the HawkOpen dashboard on the Pro and Business plans, and the email leaves at the chosen time from your connected mailbox.
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Scheduling in the Gmail or Outlook app on your phone uses that app’s own feature. HawkOpen does not add tracking to an email sent that way, so it is not tracked.
To schedule a tracked email, write it in the HawkOpen dashboard, pick the date and time, and confirm. It is sent through the Gmail, Outlook or IMAP/SMTP mailbox you connected. The browser extension sends right away and does not schedule.
The Free plan does not include scheduled sends; they start with Pro.
Add the HawkOpen extension to Chrome, pin it to the toolbar and sign in to your HawkOpen account in it. Then open Gmail, Outlook on the web or Yahoo Mail and write a new email: the extension adds a tracking switch to it.
Yes. HawkOpen has a separate Firefox version that needs Firefox 109 or later. Once added and signed in, it works like the Chrome version in Gmail, Outlook on the web and Yahoo Mail.
Not yet. HawkOpen is in a controlled launch, and its site does not link to a store page for Chrome or Firefox. Until it does, you can send tracked emails from the HawkOpen dashboard through your connected mailbox, without the extension.
The Chrome version of the extension is meant for them too, because Edge, Brave and Opera accept Chrome extensions. HawkOpen does not publish separate test results for each of these browsers.
No. HawkOpen has extensions only for Chrome (also meant for Edge, Brave and Opera) and for Firefox. On a Mac you can use one of those browsers, or send tracked emails from the HawkOpen dashboard, which opens in Safari too.
Write the email in Gmail, Outlook on the web or Yahoo Mail to one recipient, leave the tracking switch on and send. With the extension a tracked email can have only one recipient, so CC and BCC are not tracked: for several people, send from the HawkOpen dashboard, where each address gets its own email.
Yes. Write the email in the dashboard, pick the connected mailbox it should go out from and add the recipients; each recipient gets a separate email, sent through your own mailbox; a recipient with a recorded consent for your company gets their own tracker, the others an ordinary email. This works with any connected mailbox, including one you otherwise use only in a desktop mail program.
Yes, if tracking is switched on for your company and a consent is recorded for the test address, for example through a consent form link you create for it and confirm yourself. Send it to a second address of yours at another provider, not to the same mailbox. Wait a few minutes, then open it with images shown and click a link: you will see each event with its category, and early opens by your provider’s proxy or scanner labelled as such.
Only a little, and only in the copy of a recipient whose consent for your company is recorded. The tracking image is a 1×1 pixel nobody sees, and links still show the same text but lead through a HawkOpen address first. What the recipient does see is a short notice at the end, “This message contains HawkOpen tracking elements.”, with the link “Do not track my activity”; on the Free plan there is also a short HawkOpen line in the footer.
Check that you use Chrome or Firefox 109 or later (or Edge, Brave or Opera), that the extension is switched on and signed in to your HawkOpen account, and reload the Gmail tab. The tracking switch appears when you start a new email, not in the inbox list.
Yes. In the extension each new email has its own tracking switch, and in the extension options you choose whether new emails start with tracking on or off. In the HawkOpen dashboard each message and each campaign has its own switches for opens and for links. For the whole company tracking is off by default: only its owner or an administrator switches it on, for every message or only for those where the sender switches it on.
Tracking needs an HTML email. The open signal is a tiny image, and a plain-text email cannot carry an image; links are tracked only when they are real links in HTML. In a plain-text email neither works, but a reply is still a reply.
No. HawkOpen is in a controlled launch and has not published a status page or a service level (uptime) guarantee. Its terms say that service levels still have to be set before production sales.
The operator of HawkOpen, TriStiX S.L., and its contact details are listed on the Terms / Imprint page linked at the bottom of the site. HawkOpen has not published support hours or a promised response time.
HawkOpen has not published a list of countries. The site is in seven languages, prices are shown in euros and US dollars, and the operator is TriStiX S.L. in Spain. HawkOpen is in a controlled launch, so not every provider or feature is offered in production yet.
It is still in a controlled launch. Some steps remain before a full public launch, among them the file-scanning service that PDF, video and signature uploads need, and an independent security assessment. HawkOpen has not published a roadmap with dates.
The website is in seven languages: English, Polish, German, Spanish, French, Portuguese and Italian. The app itself is in five of them: English, Polish, German, Spanish and French. The tracking notice in your emails and the pages for recipients are in all seven.
No to both. HawkOpen’s code is not published as open source, and HawkOpen is offered only as a hosted service with the Free, Pro and Business plans; there is no version to install on your own server.
HawkOpen has not published an accessibility statement or an audit against WCAG, so it makes no conformance claim. The public pages have basics such as a link that skips straight to the main content and a language set for each page.
Only by a moment. Before an email leaves, the extension asks HawkOpen to prepare it for that one recipient (with a tiny image and tracked links when that recipient is to be tracked), which usually takes a short moment. HawkOpen has not published speed measurements.
Extensions installed from the Chrome Web Store or Firefox Add-ons are updated by the browser automatically. HawkOpen is not listed in those stores yet, and it has not published an update schedule.
HawkOpen tracks the email, not the attachment. With the extension you attach files in Gmail, Outlook or Yahoo as usual, and your provider’s size limits apply. Emails sent from the HawkOpen dashboard or in a campaign cannot carry file attachments at all; share a link instead.
An open is recorded only when the recipient’s mail app loads the image, which can be long after the email arrived. Some providers load images through their own proxy at their own moment, and Apple Mail may load them in advance, so timing is not always the reading time. HawkOpen has not published a processing time.
It can happen. HawkOpen has not published a list of conflicting extensions, but other extensions that change Gmail’s writing window can hide or move the tracking switch. Switch them off one by one and reload Gmail to find the cause.
No. Tracking is added to an email when it is sent: a tiny image and tracked links made for that recipient. An email that already left without them cannot be tracked afterwards, by HawkOpen or by any other tool.
Yes. Your tracked emails and settings live in your HawkOpen account, not on the computer. On the other computer, add the extension to Chrome or Firefox and sign in, or simply open the HawkOpen dashboard in a browser.
The tracking itself does not depend on it: it is added to each email when you send it, and the results are in your HawkOpen history however Gmail groups your messages. HawkOpen has not published tests of how its marks in the Gmail message list look with Conversation View off.
Yes, as a shortcut. HawkOpen has no phone app, but its dashboard is a website: open it in your phone’s browser and use the browser’s menu to add it to the home screen. Sending tracked emails from your phone’s own mail app is not possible.
Yes, on the Pro and Business plans. Write the email in the HawkOpen dashboard, choose the date and time, and HawkOpen sends it then through your connected mailbox, with tracking for the recipients whose consent for your company is recorded, if your company has switched tracking on. The browser extension sends immediately and does not schedule.
Not for a single scheduled email: HawkOpen has no button to cancel or edit one once it is scheduled. Campaigns are different and can be paused, resumed or cancelled while they run.
No. HawkOpen sends a scheduled email once, at the time you chose, and a campaign is a one-time batch. There is no repeating schedule; for a regular email, schedule each one separately.
In the Outlook desktop app, “Delay delivery” keeps the email in your Outbox and sends it only if Outlook is open and online at that time. A scheduled email in HawkOpen does not depend on your computer: it is sent from HawkOpen’s servers through your connected mailbox.
The Free plan saves up to 3 templates; Pro and Business have no limit. A template holds a name, a subject and the email text. Templates are personal, so teammates do not see yours. In emails sent from the HawkOpen dashboard and in campaigns, HawkOpen fills in the recipient’s name and company and your sender name; it does not fill in other variables.
Yes. HawkOpen’s site has a free signature generator, with no sign-up: you fill in your details, see a live preview and copy the result into the signature settings of Gmail, Outlook or another mail program. It runs in your browser and does not send what you type to HawkOpen.
HawkOpen has not tested Gmail confidential mode and does not promise that tracking works there. In that mode Gmail controls how the message is shown, and recipients outside Gmail open it through a Google link, so send a normal email if tracking matters.
Only in a limited way. HawkOpen’s inbox has a function that translates a draft, but it works only where a translation service has been set up, and it is not part of the plan descriptions, so it may not be available in your account.
If you undo the send in time, the email never leaves, so there is nothing to open and no events are recorded. HawkOpen may still list it as prepared, because it prepared the tracking before Gmail held the email back; prepared does not mean sent.